Customer/Network reports

The Customer Reports provide visibility into network-wide alerts, usage trends, inventory, quality, diagnostics, and firewall status aggregated across all the sites in a customer network.

Alerts

The customer can review a detailed report of all the events and alerts generated across all the sites in this network.

It includes the severity, site at which the alert originated, alert message, time, and other details.

Customer and network reports alerts

Suitable filtering options can be used as needed for example: Look for all the high severity alerts across all the sites, or all the alerts for a particular site and so on.

You can also select and clear alerts.

Usage

Customers can review usage trends such as Top Applications, Top Application Categories, App Bandwidth, and Top Sites across all the sites in their network.

Top application and application categories

The Top Applications and Top Application Categories chart shows the top applications and top application families that are widely used across all the sites. This allows you to analyze the data consumption pattern and reassign the bandwidth limit for each class of data within the network.

Reports top apps

Reports top app categories

Application bandwidth

You can view the bandwidth usage statistics for the selected site group or for all sites. The bandwidth statistics are collected for the selected time interval. You can filter the statistics report based on the Report Type, Apps or Apps Categories, and Metrics.

Reports app bandwidth

  • Report Type: Select Top App or App Categories from the list.
  • Apps/App Categories: Select top application or categories (such as network service) from the list.
  • Metric: Select the bandwidth metric (such as Total Data, Incoming Data, Total Bandwidth) from the list.

Network usage

The Top Sites chart depicts the top sites in the customer network that have the highest bandwidth usage. You can view the Sites by Utilization (%) or Traffic Volume (MB).

Network top sites

Inventory

The customer can view the entire device inventory across all the sites in the network. You can choose to view an inventory summary or a detailed view.

The inventory summary view provides a chart of the inventory spread, depicting the various appliance models and the number of each type of appliances used across all sites in the customer network.

Customer network reports inventory summary

Suitable filtering options can be used as needed for example: Look for all appliances belonging to a specific site, or all appliances with a certain device model and so on

The inventory detailed view provides a list of all the appliances that are deployed and those appliances that are configured but not deployed yet. Along with the customer, site name, device role, device serial number, current software, and device management IP address.

Customer network reports inventory detail

HDX dashboard and reports

Citrix SD-WAN Orchestrator provides the HDX dashboard for up-to-date, detailed measurements of Citrix Virtual Applications and Desktops user experience across the network, for each site, user, and session.

There are two types of HDX sessions – single-stream and multi-stream. A single-stream session has only one connection in the session, whereas a multi-stream session has four. Multi-stream sessions allow for more advanced QoS. The connection in a single-stream HDX session defaults to interactive class, while the top priority connection of a multi-stream HDX session defaults to real-time class and the other three to interactive class. This is configurable.

The Quality of Experience (QoE) score is a numeric value between 0–100. The higher the value the better the user experience. Real-time class traffic QoE is calculated based on jitter, latency, and loss rate. The interactive class QoE is calculated based on burst rate and loss rate. The QoE of a session is the average across all the connections in the session. The QoE of a user is the average of all the sessions launched by that user. The QoE of a site is the average of all the sessions on that site.

All the statistics are metrics:

  • For HDX traffic on that site
  • Experienced by that user
  • Of all the connections in that session

They do not include the metrics of other types of traffic. The metrics are either the average across the selected period, or the total across the selected period.

Note

HDX reporting requires minimum software versions:

  • CVAD 7-1912 LTSR (or Current Release)
  • Citrix Workspace App for Windows 19.12 LTSR (or Current Release)
  • SD-WAN 11.2.0 (or current version)

Citrix always recommends using the latest software version to get the latest bug fixes and enhancements. For instance, SD-WAN requires release 11.2.3 or 11.3.1 to have support for new EDT commands introduce in later versions of CVAD LTSR.

Mac clients and Linux clients do not have full support for multi-stream ICA and/or HDX reporting through Citrix SD-WAN. For instance, Linux clients support multi-stream, however lack detail such as round-trip time and delay. The CWA feature matrix provides insight into which Operating Systems support the Multiport ICA and HDX Insight with NSAP VC features.

Users need to access HDX outside of Citrix Gateway encryption, either through direct access to Storefront or usage of Beacon Points or the Network Location Service.

Sites

This HDX report provides detailed HDX data per site. To view the site statistics, navigate to Report > HDX > Sites.

HDX site report

The dashboard reports on site with HDX traffic running during the selected time interval (for example, last 5 minutes, last 30 minutes, last 1 day, last 1 month, and so on). Site performance is categorized as good (71-100), fair (51-70), or poor (0-50) based on the QoE of the site’s HDX traffic. The QoE value in the summary section and the Top Affected Sites table is the average value across the selected period of time. The time series graphic report shows detailed history with time lapse. Each bar shows the percentage of good, fair, and poor QoE sites at that time.

You can also view the number of sites in percentage, having Good, Fair, and Poor QoE at that time under the Site Distribution Based Upon QoE graph. Hover your mouse to the color bar to see the percentage number of sites in a good/fair/poor state.

NOTE

  • The statistics are collected in one direction, from the remote side into the current site. For example, for a session between site-A and site-B, the report of site-A is collected on traffic coming from site-B into site-A, whereas the report of site-B is collected on traffic coming from site-A into site-B. Therefore, the statistics of the same session on site-A and site-B can be different.

  • The Top Affected Sites table reflects only the top 5 most affected sites. By default, it shows the 5 sites with the lowest QoE scores. But each column is sortable, ascending, or descending, and used as a query criterion. For example, clicking the Avg Jitter column title toggles showing either the 5 sites with the lowest average jitter or the highest average jitter. Same for other columns. To see the details of all the sites with HDX traffic during the selected period of time, click View more affected sites.

The following are the details of each site:

  • Site Name: The site name.
  • QoE Score (0-100): The average QoE score of this site.
  • Total Users: The total number of active HDX users seen on the site during the selected period.
  • Total Sessions: The total number of HDX sessions seen on the site during the selected period, including both single-stream and multi-stream sessions.
  • Poor HDX QoE Users: The number of HDX users suffering from poor QoE (below 50).
  • Avg WAN Latency: Average latency over the WAN, from the remote site to this site.
  • Avg Jitter: The average jitter value for the selected duration.
  • Avg Loss: The average packet loss percentage value for the selected duration.
  • Avg Throughput: The average data throughput value for the selected duration.
  • Volume: The total traffic volume seen on this site. The Orchestrator GUI might adjust and change the unit based on the number value.

Clicking any column title shows the report sorted on that column. Click View more affected sites to see the reports of all sites. Clicking any single row shows the detailed report for that site.

The table below in the screenshot is an example report showing all the sites. It has the same columns as the Top Affected Sites table.

Top affected site

Click the individual site row to view a graphical representation of the performance metrics.

Site performance metrics

Users

To view the HDX Users report, navigate to Reports > HDX > Users.

HDX user report

The user report shows the performance experienced by each user during the selected period (for example, last 5 mins, last 30 mins, last 1 day, last 1 month, and so on). If the user has been on multiple sites during the selected period, the last site the user logged in from is shown in the report. User experience is categorized as good (71-100), fair (51-70), or poor (0-50) based on the QoE score of their HDX traffic. The QoE values in the summary section and the Top Affected Users table are the average values across the selected period of time. The time series graphic report shows detailed history with time lapse. Each bar shows the percentage of users with good, fair, and poor QoE at that time.

You can also view the number of users in percentage, having Good, Fair, and Poor QoE at that time under the User Distribution Based Upon QoE graph. Hover your mouse to the color bar to see the percentage number of users in good/fair/poor state.

NOTE

  • The HDX user reports are based on statistics from the client side SD-WAN, not the Virtual Delivery Agent (VDA) side SD-WAN. This reflects the end user’s HDX experience.

  • The Top Affected Users table reflects only the top 5 most affected users. By default, it shows the top 5 users with the lowest QoE. But each column is sortable, ascending, or descending, and used as a query criterion. For example, clicking the Avg Jitter column title toggles displaying either the 5 users with the lowest average jitter or the highest average jitter. To see the details of all the users that have HDX traffic during the selected period of time, click View more affected users.

The following are the details of each user:

  • User Name: The user name.
  • QoE Score (0-100): The average QoE score of this user.
  • Site Name: The site name that the user logged in from.
  • Total Sessions: The total number of active HDX sessions from that user, including both single-stream and multi-stream sessions.
  • Avg WAN Latency: Average latency over the WAN, experienced at the client side.
  • Avg Jitter: The average jitter value for the selected duration.
  • Avg Loss: The average packet loss percentage value for the selected duration.
  • Avg Throughput: The average data throughput value for the selected duration.
  • Volume: The total traffic volume used by this user. The Orchestrator GUI might adjust and change the unit based on the number value.

Clicking any column title shows the report sorted on that column. Click View more affected users to see the reports of all users. Clicking any single row shows the detailed report for that user.

The following screenshot is an example report table showing all the users. It has the same columns as the Top Affected Users table.

Top affected user

Click an individual user row to see a graphical representation of that user’s performance metrics.

User performance metrics

Sessions

The Session report provides details at the session level. To view the session report, navigate to Reports > HDX > Sessions.

HDX session report

The dashboard shows the reports of HDX sessions running during the selected period (for example, last 5 mins, last 30 mins, last 1 day, last 1 month, and so on). Sessions are categorized as good (71-100), fair (51-70), or poor (0-50) based on the QoE of that session. The QoE value in the summary section and the Top Affected table is the average value across the selected period. The time series graphic report shows detailed history with time lapse. Each bar shows the percentage of good, fair, and poor QoE sessions at that time.

You can also view the number of sessions in percentage, having Good, Fair, and Poor QoE at that time under the Session Distribution Based Upon QoE graph. Hover your mouse to the color bar to see the percentage number of sessions in good/fair/poor state.

Note

  • The HDX session reports are based on statistics from the client side SD-WAN, not the VDA side SD-WAN. This reflects the end user’s HDX experience.

  • The Top Affected Sessions table reflects only the top 5 most affected sessions. By default, it shows the top 5 sessions with the lowest QoE. But each column is sortable, ascending, or descending, and used as a query criterion. For example, clicking the Avg Jitter column title toggles showing either the 5 sessions with the lowest average jitter or the highest average jitter. To see the details of all the HDX sessions during the selected period of time, click View more affected sessions.

The following are the Detail of the top each session:

  • Session Key: The unique identity for an HDX session.
  • QoE Score (0-100): The average QoE of this session.
  • User Name: The user name.
  • Avg WAN Latency: The average WAN latency of the session for the selected duration, measured at the client side.
  • Avg Jitter: The average jitter value of the session for the selected duration.
  • Avg Loss: The average loss percentage value of the session for the selected duration.
  • Avg Throughput: The average throughput value of the session for the selected duration.
  • Volume: The total traffic volume used by this session. The Orchestrator GUI might adjust and change the unit based on the number value.

Clicking any column title, shows the report sorted on that column. Clicking on View more affected sessions to see the reports of all the sessions. Clicking any single row shows the detailed report on that session.

The following screenshot is an example report table showing all the sessions. It has the same columns as the Top Affected Sessions table.

Top affected sessions

Click the individual session key to view a graphical representation of the performance metrics along with the details about all the variables affecting QoE.

Session performance metrics

  • Avg QoE Score: The average QoE over the selected period.
  • User Name: The user who launched this session.
  • VDA Name: Name of the VDA from which published Desktop/Application are delivered.
  • Session Duration: The active time of this session in the selected period.
  • Site Name: The client site of the user when the session was launched.
  • VD/VA: Whether this session is a Virtual Desktop or a Virtual Application session.
  • Session State: The state of the session at the end of the selected period.
  • Session Type: Whether the session is Multi-stream session or single-stream session the last time the session is launched.
  • WAN Optimized: Whether this session was WAN optimized. If the SD-WAN is PE platform, WAN Optimization is enabled for HDX, and this session is optimized, then this field shows true.
  • Session Reconnects: If the session has been disconnect and reconnect automatically due to network issue, this field is the count of such occurrence.
  • Network Service: This is the service name through which this session is delivered.
  • HDX End to End Latency: Half of the value of round trip time between the VDA and the client.
  • WAN Latency: The latency from the VDA side SD-WAN to the client side SD-WAN.

Quality

The Network Quality Report enables a network-level comparison between the virtual overlay and the physical underlay in terms of uptime, loss, latency, and jitter. This helps effectively monitor how the overlay is faring relative to the underlay network, and also aids troubleshooting.

Customer network report quality

Quality of Service

Quality of Service (QoS) manages data traffic to reduce packet loss, latency, and jitter on the network. For more information, see Quality of Service. The following are two ways to view the Quality-of-Service (QoS) report:

  • Summary View: Summary view provides an overview of bandwidth consumption across all types of traffic - real-time, interactive, bulk, and control across the network and per site.

    QoS summary view

    • Real-time: Used for low latency, low bandwidth, time-sensitive traffic. Real-time applications are time sensitive but don’t really need high bandwidth (for example voice over IP). Real-time applications are sensitive to latency and jitter, but can tolerate some loss.

    • Interactive: Used for interactive traffic with low to medium latency requirements and low to medium bandwidth requirements. Interactive applications involve human input in the form of mouse clicks or cursor moves. The interaction is typically between a client and a server. The communication might not need high bandwidth but is sensitive to loss and latency. However, server to client does need high bandwidth to transfer graphical information, which might not be sensitive to loss.

    • Bulk: Used for high bandwidth traffic that can tolerate high latency. Applications that handle file transfer and need high bandwidth are categorized as bulk class. These applications involve little human interference and are mostly handled by the systems themselves.

    • Control: Used to transfer control packets that contain routing, scheduling, and link statistics information.

  • Detailed View: The detailed view captures trends around bandwidth consumption, traffic volume, packets dropped and so on for each QoS class associated with an overlay virtual path.

    QoS detailed view

This report is available at the site level where the user can view QoS statistics based on the virtual path between the two sites. For more information see Site reports.

Historical statistics

For each site, you can view the statistics as graphs for the following network parameters:

  • Sites
  • Virtual Paths
  • Paths
  • WAN Links
  • Interfaces
  • Classes
  • GRE Tunnels
  • IPsec Tunnels

The statistics are collected as graphs. These graphs are plotted as timeline versus usage, allowing you to understand the usage trends of various network object properties. You can view graphs for network-wide application statistics.

You can view or hide the graphs and customize the columns as needed.

Sites

To view the Site statistics, navigate to Reports > Historical Statistics > Sites tab.

Select the site name from the list.

Site stats

You can view the following metrics:

  • Site Name: The site name.
  • Bandwidth Total: Total bandwidth consumed by all packet types. Bandwidth = Control Bandwidth + Real-time Bandwidth + Interactive Bandwidth + Bulk Bandwidth.
  • Utilization: You can view the site statistics by Utilization (%).
  • Bandwidth Ingress: The max and the min download speed through the WAN port.
  • Bandwidth Egress: The max and the min upload speed through the WAN port.
  • Available Bandwidth Ingress: Total bandwidth allocated to all the WAN links of a site.
  • Permitted Bandwidth Ingress: Bandwidth available for transmitting information.
  • Control Bandwidth Ingress: Bandwidth used to transfer control packets that contain routing, scheduling, and link statistics information.
  • Realtime Bandwidth Ingress: Bandwidth consumed by applications that belong to the real-time class type in the NetScaler SD-WAN configuration. The performance of such applications depends on a great extent upon network latency. A delayed packet is worse than a lost packet (for example, VoIP, Skype for Business).
  • Expand/Collapse: You can expand or collapse the data as needed.

Virtual paths

To view the Virtual Paths statistics, navigate to Reports > Statistics > Virtual Paths tab.

Virtual path stats network

You can view the following metrics:

  • Virtual Path Name: The virtual path name.
  • Latency: The latency in milliseconds for real-time traffic.
  • Loss: Percentage of packets lost.
  • Jitter: Variation in the delay of received packets, in milliseconds.
  • Bandwidth Ingress: Ingress (LAN to WAN) Bandwidth usage for the selected time period.
  • Control Bandwidth: Bandwidth used to transfer control packets that contain routing, scheduling, and link statistics information.
  • Real-time Bandwidth: Bandwidth consumed by applications that belong to the real-time class type in the SD-WAN configuration. The performance of such applications depends on a great extent upon network latency. A delayed packet is worse than a lost packet (for example, VoIP, Skype for Business).
  • Interactive Bandwidth: Bandwidth consumed by applications that belong to the interactive class type in the SD-WAN configuration. The performance of such applications depends on a great extent upon network latency, and packet loss (for example, XenDesktop, XenApp).
  • Bulk Bandwidth: Bandwidth consumed by applications that belong to the bulk class type in the SD-WAN configuration. These applications involve little human intervention and are handled by the systems themselves (for example, FTP, backup operations).
  • Expand/Collapse: You can expand or collapse the data as needed.

Paths

To view the Paths statistics, navigate to Reports > Statistics > Paths tab.

Paths network

You can view the following metrics:

  • From WAN Link: The source WAN link.
  • To WAN Link: The destination WAN link.
  • Latency: The latency in milliseconds for real time traffic.
  • Loss: Percentage of packets lost.
  • Jitter: Variation in the delay of received packets, in milliseconds.
  • Bandwidth: Total bandwidth consumed by all packet types. Bandwidth= Control Bandwidth + Real-time Bandwidth + Interactive Bandwidth + Bulk Bandwidth.
  • Control Bandwidth: Bandwidth used to transfer control packets that contain routing, scheduling, and link statistics information.
  • Real-time Bandwidth: Bandwidth consumed by applications that belong to the real-time class type in the SD-WAN configuration. The performance of such applications depends on a great extent upon network latency. A delayed packet is worse than a lost packet (for example, VoIP, Skype for Business).
  • Interactive Bandwidth: Bandwidth consumed by applications that belong to the interactive class type in the SD-WAN configuration. The performance of such applications depends on a great extent upon network latency, and packet loss (for example, XenDesktop, XenApp).
  • Bulk Bandwidth: Bandwidth consumed by applications that belong to the bulk class type in the SD-WAN configuration. These applications involve little human intervention and are handled by the systems themselves (for example, FTP, backup operations).
  • Expand/Collapse: You can expand or collapse the data as needed.

To view the statistics at WAN Link level, navigate to Reports > Statistics > WAN Links tab.

Wan link network

You can view the following metrics:

  • WAN Link Name: The path name.
  • Bandwidth Ingress: Ingress (LAN to WAN) Bandwidth usage for the selected time period.
  • Bulk Bandwidth Ingress: Ingress (LAN to WAN) Virtual Path Bandwidth used by Bulk traffic for the selected time period.
  • Control Bandwidth Ingress: Ingress (LAN to WAN) Virtual Path Bandwidth used by Control traffic for the selected time period.
  • Control Packet Ingress: Ingress (LAN to WAN) Virtual Path Control packets for the selected time period.
  • Interactive Bandwidth Ingress: Ingress (LAN to WAN) Virtual Path Bandwidth used by Interactive traffic for the selected time period.
  • Max Bandwidth Ingress: Max Ingress (LAN to WAN) Bandwidth used in a minute for the selected time period.
  • Min Bandwidth Ingress: Min Ingress (LAN to WAN) Bandwidth used in a minute for the selected time period.
  • Expand/Collapse: You can expand or collapse the data as needed.

Interfaces

The Interfaces statistic report helps you during troubleshooting to quickly see whether any of the ports are down. You can also view the transmitted and received bandwidth, or packet details at each port. You can also view the number of errors that occurred on these interfaces during a certain time period.

To view Interface statistics, navigate to Reports > Statistics > Interfaces tab.

Interface network

You can view the following metrics:

  • Interface Name: The name of the Ethernet interface.
  • Tx Bandwidth: Bandwidth transmitted.
  • Rx Bandwidth: Bandwidth received.
  • Errors: Number of errors observed during the selected time period.
  • Expand/Collapse: You can expand or collapse the data as needed.

Classes

The virtual services can be assigned to particular QoS classes, and different bandwidth restraints can be applied to different classes.

To view Class statistics, navigate to Reports > Statistics > Classes tab.

Classes network

You can view the following metrics:

  • QoS Class: The class name.
  • Bandwidth: Transmitted bandwidth.
  • Data Volume: Data sent, in Kbps.
  • Drop Volume: Percentage of data dropped.
  • Drop Percent: Percentage of data dropped.
  • Expand/Collapse: You can expand or collapse the data as needed.

GRE tunnels

You can use a tunneling mechanism to transport packets of one protocol within another protocol. The protocol that carries the other protocol is called the transport protocol, and the carried protocol is called the passenger protocol. Generic Routing Encapsulation (GRE) is a tunneling mechanism that uses IP as the transport protocol and can carry many different passenger protocols.

The tunnel source address and destination address are used to identify the two endpoints of the virtual point-to-point links in the tunnel. For more information about configuring GRE tunnels on Citrix SD-WAN appliances, see GRE Tunnel.

To view GRE Tunnel statistics, navigate to Reports > Statistics > GRE Tunnels tab.

You can view the following metrics:

  • Site Name: The site name.
  • Tx Bandwidth: Bandwidth transmitted.
  • Rx Bandwidth: Bandwidth received.
  • Packet Dropped: Number of packets dropped, because of network congestion.
  • Packets Fragmented: Number of packets fragmented. Packets are fragmented to create smaller packets that can pass through a link with an MTU that is smaller than the original datagram. The fragments are reassembled by the receiving host.
  • Expand/Collapse: You can expand or collapse the data as needed.

IPsec tunnels

IP Security (IPsec) protocols provide security services such as encrypting sensitive data, authentication, protection against replay, and data confidentiality for IP packets. Encapsulating Security Payload (ESP), and Authentication Header (AH) are the two IPsec security protocols used to provide these security services.

In IPsec tunnel mode, the entire original IP packet is protected by IPsec. The original IP packet is wrapped and encrypted, and a new IP header is added before transmitting the packet through the VPN tunnel. For more information about configuring IPsec tunnels on Citrix SD-WAN appliances, see IPsec Tunnel Termination.

To view IPsec Tunnel statistics, navigate to Reporting > statistics > IPsec Tunnels tab.

You can view the following metrics:

  • Tunnel Name: The tunnel name.
  • Tunnel State: IPsec tunnel state.
  • MTU: Maximum transmission unit—size of the largest IP datagram that can be transferred through a specific link.
  • Packet Received: Number of packets received.
  • Packets Sent: Number of packets Sent.
  • Packet Dropped: Number of packets dropped, because of network congestion.
  • Bytes Dropped: Number of bytes dropped.
  • Expand/Collapse: You can expand or collapse the data as needed.

Real time statistics

You can also get the following real time statistics information under Troubleshooting > Statistics:

  • ARP
  • Routes
  • Ethernet
  • Observed Protocols
  • Application
  • Rules

Real time stats network

Flows

At the network level, select the site from the drop-down list before you can fetch the statistics. The Flows feature provides unidirectional flow information related to a particular session going through the appliance. This provides information on the destination service type the flow is falling into and also the information related to the rule and class type and also the transmission mode.

Flows network

Firewall connections

At the network level, select the site from the drop-down list before you can fetch the statistics. The Firewall connections provide the state of the connection related to a particular session based on the firewall action configured. Firewall connections also provide complete details about the source and destination of the connection.

Firewall connections network

Application Quality

Application QoE is a measure of Quality of Experience of applications in the SD-WAN network. It measures the quality of applications that flow through the virtual paths between two SD-WAN appliances. The Application QoE score is a value between 0 and 10. The score range that it falls in determines the quality of an application. Application QoE enables network administrators to review the quality of experience of applications and take proactive measures when the quality goes below the acceptable threshold.

Quality Range Color Coding
Good 8–10 Green
Fair 4–8 Orange
Poor 0–4 Red

Application Quality report

The top of the dashboard displays the overall number of applications and the number of applications that have good, fair, or poor Application QoE in the network. It also displays the number of applications that do not have any traffic.

Network QoE report

The individual application card displays the number of sites that have poor, fair, or good Application QoE for the specific application. It also displays the number of sites that are not actively using the application. The Avg QoE is the average QoE score of the application across all the sites in the network.

Application QoE card

Click an individual application card to view the details on the number of sites that have good, fair, or poor application QoE for the selected application. A map view of all the sites that is running the selected application is displayed. Click a site in the map to further drill down and view the Application QoE statistics of the various virtual paths at the site.

QoE map view

You can view the following metrics for Real-time, Interactive, and Hybrid traffic for the selected timeframe:

  • QoE: The QoE score for the traffic.
  • Loss: The loss percentage for the traffic.
  • Latency: The latency in milliseconds for the traffic.
  • Jitter: The jitter observed in milliseconds for the traffic.

QoE for virtual paths

Application QoE profiles

Click + App / App Group to map applications, custom applications, or application groups to the default or custom QoE profiles.

Add App / App group

The QoE profiles define the threshold for real-time, interactive, and hybrid traffic. The QoE thresholds as per the QoE profiles are applied to the selected application or application group.

Add App / App group

Click + New QoE Profile to create a new application QoE profile and enter the value for the following parameters:

  • Profile Name: A name to identify the profile that sets thresholds for real-time and interactive traffic.
  • Traffic Type: Choose the type of traffic – Real-time, Interactive, or Hybrid. If the traffic type is Hybrid, you can configure both Real-time and Interactive QoE profile thresholds.
  • Realtime Configuration: Configure thresholds for traffic flows that select the real-time QoS policy. A flow of a real-time application that meets the following thresholds for latency, loss, and jitter is considered to be of good quality.
    • One Way latency: The latency threshold in milliseconds. The default QoE profile value is 160 ms.
    • Jitter: The jitter threshold in milliseconds. The default QoE profile value is 30 ms.
    • Packet Loss: The percentage of packet loss. The default QoE profile value is 2%.
  • Interactive Configuration: Configure thresholds for traffic flows that select the interactive QoS policy. A flow of an interactive application that meets the following threshold for burst ratio and packet loss is considered to be of good quality.
    • Expected Burst Rate: The percentage of expected burst rate. The egress burst rate must be at least the configured percentage of ingress burst rate. The default QoE profile value is 60%.
    • Packet loss per flow: The percentage of packet loss. The default QoE profile value is 1%.

    Add App / App group

The newly added application is displayed in the Application Quality dashboard.

You can also define and configure application QoE from App & DNS Settings for more information see, Application quality profiles and Application quality configuration.