Citrix SD-WAN Orchestrator

Replace an affected Citrix SD-WAN appliance

To replace an affected appliance in Citrix SD-WAN Orchestrator service:

  1. Log in to Citrix SD-WAN Orchestrator service and select the affected site. At the site level, navigate to Configuration > Site Configuration > Device Information and remove the serial number from the Primary Device Serial Number field. Click Save.

    Note

    If the appliance is still reachable through Citrix SD-WAN Orchestrator service, then the appliance is in “Factory Reset” state.

    Remove affected appliance serial number

  2. Navigate to Dashboard > Devices and ensure that the affected appliance is removed from the list.

    Site dashboard

  3. Make a note of the affected appliance’s power and cabling setup and then remove the appliance from the rack.

  4. Mount the new appliance on the rack and redo the power and cabling as it was for the affected appliance.

  5. In the Citrix SD-WAN Orchestrator services UI, at the site level, navigate to Configuration > Site Configuration > Device Details. Add the serial number of the new appliance in the Primary Device Serial Number field. Click Save.

    Remove affected appliance serial number

  6. Allow a few minutes for the appliance to update cloud connectivity on the site dashboard.

    Network dashboard with new appliance

  7. At the network level, navigate to Configuration > Network Config Home and click Deploy Config/Software.

  8. Click Stage.

    RMA staging

  9. Click Activate after staging is completed.

  10. Navigate to the site dashboard and verify the successful activation of the appliance.