Customer / Network reports

The Customer Reports provide visibility into network-wide alerts, usage trends, inventory, quality, diagnostics, and firewall status aggregated across all the sites in a customer network.

To view the reports, navigate to Partner > Provider > Customer.

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The customer can review a detailed report of all the events and alerts generated across all the sites in this network.

It includes the severity, site at which the alert originated, alert message, time, and other details.

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Suitable filtering options can be used as needed for example: Look for all the high severity alerts across all the sites, or all the alerts for a particular site and so on.

You can also select and clear alerts.


Customers can review usage trends such as Top Applications, Top Application Categories, App Bandwidth, and Top Sites across all the sites in their network.

Top application and application categories

The Top Applications and Top Application Categories chart shows the top applications and top application families that are widely used across all the sites. This allows you to analyze the data consumption pattern and reassign bandwidth limit for each class of data within the network.

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Application bandwidth

You can view the bandwidth usage statistics for the selected site group or for all sites. The bandwidth statistics are collected for the selected time interval. You can filter the statistics report based on the Report Type, Apps or Apps Categories, and Metrics.

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  • Report Type: Select Top App or App Categories from the drop-down list.
  • Apps/App Categories: Select top application or categories (such as network service) from the drop-down list.
  • Metric: Select the bandwidth metric (such as Total Data, Incoming Data, Total Bandwidth) from the drop-down list.

Top sites

The Top Sites chart depicts the top sites in the customer network that have the highest bandwidth usage. You can view the Sites by Utilization (%) or Traffic Volume (MB).

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The customer can view the entire device inventory across all the sites in the network. You can choose to view an inventory summary or a detailed view.

The inventory summary view provides a chart of the inventory spread, depicting the various appliance models and the number of each type of appliances used across all sites in the customer network.

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Suitable filtering options can be used as needed for example: Look for all appliances belonging to a specific site, or all appliances with a certain device model and so on

The inventory detailed view provides a list of all the appliances that are deployed and those appliances that are configured but not deployed yet. Along with the customer, site name, device role, device serial number, current software, and device management IP address.

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The Network Quality Report enables a network-level comparison between the virtual overlay and the physical underlay in terms of uptime, loss, latency, and jitter. This helps effectively monitor how the overlay is faring relative to the underlay network, and also aids troubleshooting.

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Quality of Service

Quality of Service (QoS) manages data traffic to reduce packet loss, latency, and jitter on the network. For more information, see Quality of service. The following are two ways to view the Quality-of-Service (QoS) report:

  • Summary View: Summary view provides an overview of bandwidth consumption across all types of traffic - real-time, interactive, bulk, and control across the network and per site.

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    • Real-time: Used for low latency, low bandwidth, time-sensitive traffic. Real-time applications are time sensitive but don’t really need high bandwidth (for example voice over IP). Real-time applications are very sensitive to latency and jitter, but can tolerate some loss.

    • Interactive: Used for interactive traffic with low to medium latency requirements and low to medium bandwidth requirements. Interactive applications involve human input in the form of mouse clicks or cursor moves. The interaction is typically between a client and a server. The communication might not need high bandwidth but is sensitive to loss and latency. However, server to client does need high bandwidth to transfer graphical information, which might not be sensitive to loss.

    • Bulk: Used for high bandwidth traffic that can tolerate high latency. Applications that handle file transfer and need high bandwidth are categorized as bulk class. These applications involve very little human interference and are mostly handled by the systems themselves.

    • Control: Used to transfer control packets that contain routing, scheduling, and link statistics information.

  • Detailed View: The detailed view captures trends around bandwidth consumption, traffic volume, packets dropped etc. For each QoS class associated with an overlay virtual path.

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This report is available at site level where the user can view QOS statistics based on virtual path between two sites. For more information see Site reports.

Customer / Network reports