Citrix SD-WAN Platforms

Cautions and Warnings


During installation or maintenance procedures, wear a grounding wrist strap to avoid ESD damage to the electronics of the appliance. Use a conductive wrist strap attached to a good earth ground or to the appliance. You can attach it to the connector beside the ESD symbol on the back.

Electrical safety precautions

Follow basic electrical safety precautions to protect yourself from harm and the appliance from damage.

  • Be aware of the location of the emergency power off (EPO) switch, so that you can quickly remove power to the appliance if an electrical accident occurs.
  • Remove all jewelry and other metal objects that might come into contact with power sources or wires before installing or repairing the appliance. When you touch both a live power source or wire and ground, any metal objects can heat up rapidly and may cause burns, set clothing on fire, or fuse the metal object to an exposed terminal.
  • Use a regulating, uninterruptible power supply (UPS) to protect the appliance from power surges and voltage spikes, and to keep the appliance operating if there is power failure.
  • Never stack the appliance on top of any other server or electronic equipment.
  • All appliances are installed on power systems that use TN earthing. Do not install your device on a power system that uses either TT or IT earthing.
  • Make sure that the appliance has a direct physical connection to the earth during normal use. When installing or repairing an appliance, always make sure that the ground circuit is connected first and disconnected last.
  • Make sure that a fuse or circuit breaker no larger than 120 VAC, 15 A U.S. (240 VAC, 16 A international) is used on all current-carrying conductors on the power system to which your appliances are connected.
  • Do not work alone when working with high voltage components.
  • Always disconnect the appliance from power before removing or installing any component. When disconnecting power, first shut down the appliance, and then unplug the power cords of all the power supply units connected to the appliance. As long as the power cord is plugged in, line voltages can be present in the power supply, even when the power switch is OFF.
  • Do not use mats designed to decrease static electrical discharge as protection from electrical shock. Instead, use rubber mats that have been designed as electrical insulators.
  • Make sure that the power source can handle the appliance’s maximum power consumption rating with no danger of an overload. Always unplug any appliance before performing repairs or upgrades.
  • Do not overload the wiring in your server cabinet or on your server room rack.
  • During thunderstorms, or anticipated thunderstorms, avoid performing any hardware repairs or upgrades until the danger of lightning has passed.
  • When you dispose of an old appliance or any components, follow any local and national laws on disposal of electronic waste.
  • To prevent possible explosions, replace expired batteries with the same model or a manufacturer-recommended substitute and follow the manufacturer’s instructions for battery replacement.
  • Never remove a power supply cover or any sealed part that has the following label:

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Appliance precautions

  • Determine the placement of each component in the rack before you install the rails.
  • Install the heaviest appliance first, at the bottom of the rack, and then work upward. Distribute the load on the rack evenly. An unbalanced rack is hazardous.
  • Allow the power supply units and hard drives to cool before touching them.
  • Install the equipment near an electrical outlet for easy access.
  • Mount equipment in a rack with sufficient airflow for safe operation.
  • For a closed or multiple-unit rack assembly, the ambient operating temperature of the rack environment might be greater than the ambient temperature of the room. Therefore, consider the lowest and highest operating temperatures of the equipment when making a decision about where to install the appliance in the rack.

Rack precautions

  • Make sure that the leveling jacks on the bottom of the rack are fully extended to the floor, with the full weight of the rack resting on them.
  • For a single-rack installation, attach a stabilizer to the rack.
  • For a multiple-rack installation, couple (attach) the racks together.
  • Always make sure that the rack is stable before extending a component from the rack.
  • Extend only one component at a time. Extending two or more simultaneously might cause the rack to become unstable.
  • The handles on the left and right of the front panel of the appliance should be used only for extending the appliance out of the rack. Do not use these handles for mounting the appliance on the rack. Use the rack-rail hardware, described later, instead.
Cautions and Warnings