Citrix SD-WAN Platforms

Factory Reset on 410-SE

The factory reset option is applicable only to the SD-WAN 410-Standard Edition appliance.

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To perform factory reset on 410-SE:

  1. Once the power LED is flashing, power OFF the appliance using the power button to the right of the NMI reset button. Hold the power button for few seconds (10–20 seconds).


    Press and hold the power button for a few seconds to turn off the appliance.

  2. While still holding the power button, use a paper-clip to press the NMI reset button until the green LED and other LED lights are turned off. Power ON the appliance using the power button. The green LED starts blinking on and off for the next 20–25 minutes until the eUSB recovery process is finished.
  3. Wait for few minutes, approximately 5 minutes initially as no activity happens on the CLI. Non-activity in CLI does not mean nothing is happening. The system is initializing the process.


    • Pressing the reset button even number of times cancels the reset action and results in normal appliance reboot.
    • Pressing the reset button odd number of times performs a factory reset.
    • Power LED flash indicates that the appliance is being reset.
  4. After 5 mins the appliance restarts and the CLI is displayed. There might be couple of reboots (approximately, 4–5) for extracting the software image from the eUSB (sdb) and copying, programming, and reflashing to the SATADOM (sda).

        >searching /misc/rescue.img on /dev/sda /dev/sda1 Waiting for 2 seconds and retry
        Searching /misc/rescue.img on /dev/sda /dev/sda1 /dev/sdb /dev/sdb1
        Found /misc/rescue.img on /dev/sdb1.  Extracting ... Found /dev/sdb1.
        task=mfg TARGET_DRIVE= eth= IP_MODE= ip= mask= gw=
        Running Manufacturing script: /usr/local/bin/ ...
        Copying files. Please be patient ...Updated extlinux config and installed extlinux on /tmp/tmp.hTg61R2uPh/primary/boot
        Updated extlinux config and installed extlinux on /tmp/tmp.hTg61R2uPh/secondary/boot
        Success        Rebooting for baremetal OS installation ...
        Rebooting in 5 seconds ...: 1    seconds ...
        Will now restart
        [  145.238780] reboot: Restarting system
        ``` The appliance restarts 4 to 5 times as it extracts, copies, and initializes the boot process. You can see the login prompt, enter the credentials.
        Last login: Wed Sep 21 05:29:38 UTC 2016 on ttyS0
        cbvw 3.2.73-cb2000v1-nohvm-pirqs #1 SMP PREEMPT Fri Aug 19  03:39:53 UTC 2016 x86_64
          Operating System 4.6 on CB410
                         Host IP =
  5. At the login prompt, you can start configuring the appliance using CLI or the web management interface.
Factory Reset on 410-SE