Product Documentation
Citrix SD-WAN Platforms
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Factory Reset

November 4, 2019
Contributed by: 
C

Factory Reset via button pushes

You can restore factory default settings on Citrix SD-WAN 210, 410 and 1100 appliances by performing a reset via button pushes.

NMI button

To perform factory reset on Citrix SD-WAN 410 appliance:

  1. Power OFF the appliance using the power button.

    Note

    Ensure that the appliance is powered up, but is in OFF state.

  2. Using a paper-clip, press and hold the NMI reset button for 5+ seconds or until the power LED starts flashing.

  3. While the power LED is flashing, press and release the power button to trigger the factory reset process.

To perform factory reset on Citrix SD-WAN 210 and 1100 appliance:

  1. Power OFF the appliance using the power button.

    Note

    Ensure that the appliance is powered up, but is in OFF state.

  2. Using a paper-clip, press and release the NMI button, the power LED starts flashing.

  3. Press and release the power button within 3 seconds to trigger the factory reset process.

Tip

  • Pressing the NMI reset button even number of times cancels the reset action and results in normal appliance reboot.
  • Pressing the reset button odd number of times performs a factory reset.
  • Power LED flash indicates that the appliance is being reset.

The appliance restarts and the CLI is displayed. The appliance may reboot 4–5 times as it extracts, copies, and initializes the boot process. At the login prompt, you can start configuring the appliance using CLI or the web management interface.

Factory Reset via Internal USB

You can restore factory default settings on Citrix SD-WAN 210, 410, 1100, 2100, 4100, 5100, and 6100 appliances by performing a reset via the internal USB. These appliances have an internal USB drive that stores the factory default settings.

To reset an appliance via Internal USB:

  1. Connect a computer to the serial console of the Citrix SD-WAN appliance.
  2. Reboot the appliance.
  3. While the appliance boots when you see a cursor moving across the screen, perform the following steps:
    1. Press and hold the ESC key.
    2. Press and hold the SHIFT key.
    3. Press the number 1 key (SHIFT +1 = !) and release all keys.
    4. Repeat steps a, b, and c until the cursor stops moving.
  4. Select the internal USB option that is displayed on the boot menu.

Note

The internal USB name may vary for different platforms. There may be similar option with UEFI as well on the boot menu, ignore that and select the one with no UEFI.

Factory Reset
November 4, 2019
Contributed by: 
C
November 4, 2019
Contributed by: 
C

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