USB reimage utility

The SD-WAN USB reimage utility allows repurposing of hardware by installing a clean factory image from a bootable USB stick. Citrix provides a USB stick field replaceable unit with the image for SD-WAN 210 SE, 410 SE, 1100 SE/PE, 2100 SE/PE, 4100 SE, 5100 SE/PE, and 6100 SE appliances. The 1100 SE/PE, 2100 SE/PE, and 5100 SE/PE models by default are Standard Edition appliances. You can convert Standard Edition appliances to Premium Edition appliances by installing a Premium Edition license.

To perform a USB reimage:

  1. Insert the USB stick provided by Citrix into one of the USB ports of the appliance.
  2. Connect a USB Keyboard to another USB port.


    If there is a single USB port on the appliance, use a USB splitter to connect both the USB stick and the USB keyboard.

    Connect USB stick and USB keyboard

  3. Log into the serial console as an administrator and issue the reboot appliance command through the CLI.
  4. On boot up continuously press the F11 key on the USB connected keyboard or SHFT+ESC+1 via serial console connection.
  5. Select the USB drive from the boot device menu and press Enter.

    Select USB device

  6. Depending on the Edition supported for the platform a screen appears requesting permission to proceed with the installation. Select Yes.

    Install the software


    For selected Premium Edition reimage, like the 1100 SE/PE, 2100 SE/PE, and 5100 SE/PE the appliance appears in the GUI as Standard Edition until the appropriate OS and PE license installation is done.

    The installation takes 30 minutes to complete. Do not power off the appliance during the reimaging process. It may reboot several times.

  7. The 10.2.3 factory image has DHCP enabled by default. The default management IP address on all platforms is Use it to access the SD-WAN GUI.

    You can also manually configure the management IP from the serial console by issuing the following commands:

    Issue command ‘management_ip

    Issue command ‘set interface

    Issue command ‘apply

  8. Install a Premium Edition or Standard Edition license as required (applicable to 1100 SE/PE, 2100 SE/PE, and 5100 SE/PE appliances).


    The 1100 SE/PE, 2100 SE/PE, and 5100 SE/PE models by default are Standard Edition appliances.

USB reimage utility