What’s new

This article provides a list of the latest customer-facing features for the Citrix Secure Internet Access (CSIA) 2021-Q3 Release.

September 15, 2021

Predefined roles

Customer: Read Only Access (Privacy mode) role is introduced as a new predefined role. You can add a user and assign this role from Citrix Identity and Access Management. A user that is assigned with the Customer: Read Only Access (Privacy mode) role has read-only access to view all the features of the service except for Licensing and User Settings.

Email settings

The Email settings page under Configuration > Cloud Settings is enhanced to include the following features:

  • Test Email Settings: Verify your email settings.
  • Set Default Settings: Populate the default email settings.
  • Email Recipients: Add email recipients to receive User Alerts and URL Exception requests.

July 29, 2021

Cloud Settings in Citrix Secure Internet Access UI

The UI now supports Cloud configuration settings for NTP Server, Platform Maintenance, Update Release Settings, and Anonymized Logging. For more information, see Configuration.

ECMP tunnel load balancing

Citrix Secure Internet Access now supports SD-WAN Orchestrator service ECMP load balancing. For more information, see ECMP load balancing.

April 29, 2021

Internet breakout for Cloud Connector traffic

Traffic to Citrix Secure Internet Access cloud nodes is redirected through internet services instead of the IPsec and GRE tunnels deployed on the site. With this direct breakout, you avoid tunneling the traffic twice.


To ensure that you don’t miss important messages about iboss subscription and configuration changes, the Citrix Secure Internet Access service displays alerts as notifications within the Dashboard.

User reallocation

To minimize latency in particular locations, you can now reconfigure the location of your nodes within a geographical region. You can also edit the number of users assigned to these nodes.

Deliver network traffic over multiple tunnels in parallel by configuring tunnels from a single location with multiple ISP connections to the same Service Provider points of presence (PoPs).

Network map of PoPs under a node

View which points of presence (PoPs) are being used for a customer and the SD-WAN branches that connect to Citrix Secure Internet Access PoPs.

Role settings (Technical Preview)

Citrix is offering role-based access control (RBAC). RBAC gives you the ability to customize permission-based roles and to add these roles to different users.

What’s new