Citrix Virtual Apps and Desktops

Restore desktop connections

March 19, 2020

Contributed by:

From Director, check the user’s connection status for the current machine in the user title bar.

If the desktop connection failed, the error that caused failure is displayed and can help you decide how to troubleshoot.

Action	Description
Ensure that the machine is not in maintenance mode	On the User Details page, make sure maintenance mode is turned off.
Restart the user’s machine	Select the machine and click Restart. Use this option if the user’s machine is unresponsive or unable to connect, such as when the machine is using an unusually high amount of CPU resources, which can make the CPU unusable.

The official version of this content is in English. Some of the Citrix documentation content is machine translated for your convenience only. Citrix has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Citrix product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Citrix, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Citrix will not be held responsible for any damage or issues that may arise from using machine-translated content.

Restore desktop connections

March 19, 2020

Contributed by:

March 19, 2020

Contributed by:

Restore desktop connections

Restore desktop connections

In this article