Citrix Virtual Apps and Desktops

Compare, prioritize, model, and troubleshoot policies

You can use multiple policies to customize your environment to meet users’ needs based on their job functions, geographic locations, or connection types. For example, for enhanced security, place restrictions on user groups who regularly work with sensitive data. You can also create a policy that prevents users from saving sensitive files on their local client drives. However, if some people in the user group do need access to their local drives, you can create another policy for only those users. You then rank or prioritize the two policies to control which one takes precedence.

When using multiple policies, you must determine how to prioritize them, how to create exceptions, and how to view the effective policy when policies conflict.

In general, policies override similar settings configured for the entire Site, for specific Delivery Controllers, or on the user device. The exception to this principle is security. The highest encryption setting in your environment, including the operating system and the most restrictive shadowing setting, always overrides other settings and policies.

Citrix policies interact with policies you set in your operating system. In a Citrix environment, Citrix settings override the same settings configured in an Active Directory policy or using Remote Desktop Session Host Configuration. This includes settings that are related to typical Remote Desktop Protocol (RDP) client connection settings such as Desktop wallpaper, menu animation, and View window contents while dragging. Some policy settings, such as Secure ICA, must match the settings in the operating system. If a higher priority encryption level is set elsewhere, the Secure ICA policy settings that you specify in the policy or when you are delivering application and desktops can be overridden.

For example, the encryption settings that you specify when creating Delivery Groups must be at the same level as the encryption settings you specified throughout your environment.

Note: In the second hop of double-hop scenarios, when a Single-session OS VDA connects to Multi-session OS VDA, Citrix policies act on the Single-session OS VDA as if it were the user device. For example, if policies are set to cache images on the user device, the images cached for the second hop in a double-hop scenario are cached on the Single-session OS VDA machine.

Compare policies and templates

You can compare settings in a policy or template with those in other policies or templates. For example, you might need to verify setting values to ensure compliance with best practices. You might also want to compare settings in a policy or template with the default settings provided by Citrix.

  1. Select Policies in the Studio navigation pane.
  2. Click the Comparison tab and then click Select.
  3. Choose the policies or templates to compare. To include default values in the comparison, select the Compare to default settings check box.
  4. After you click Compare, the configured settings are displayed in columns.
  5. To see all settings, select Show All Settings. To return to the default view, select Show Common Settings.

Prioritize policies

Prioritizing policies allows you to define the precedence of policies when they contain conflicting settings. When a user logs on, all policies that match the assignments for the connection are identified. Those policies are sorted into priority order and multiple instances of any setting are compared. Each setting is applied according to the priority ranking of the policy.

You prioritize policies by giving them different priority numbers in Studio. By default, new policies are given the lowest priority. If policy settings conflict, a policy with a higher priority (a priority number of 1 is the highest) overrides a policy with a lower priority. Settings are merged according to priority and the setting’s condition. For example, whether the setting is disabled or enabled. Any disabled setting overrides a lower-ranked setting that is enabled. Policy settings that are not configured are ignored and do not override the settings of lower-ranked settings.

  1. Select Policies in the Studio navigation pane. Make sure the Policies tab is selected.
  2. Select a policy.
  3. Select Lower Priority or Higher Priority in the Actions pane.


When you create policies for groups of users, user devices, or machines, you may find that some members of the group require exceptions to some policy settings. You can create exceptions by:

  • Creating a policy only for those group members who need the exceptions and then ranking the policy higher than the policy for the entire group
  • Using the Deny mode for an assignment added to the policy

An assignment with the mode set to Deny applies a policy only to connections that do not match the assignment criteria. For example, a policy contains the following assignments:

  • Assignment A is a client IP address assignment that specifies the range 208.77.88.*. The mode is set to Allow
  • Assignment B is a user assignment that specifies a particular user account. The mode is set to Deny.

The policy is applied to all users who log on to the Site with IP addresses in the range specified in Assignment A. However, the policy is not applied to the user logging on to the Site with the user account specified in Assignment B, even though the user’s computer is assigned an IP address in the range specified in Assignment A.

Determine which policies apply to a connection

Sometimes a connection does not respond as expected because multiple policies apply. If a higher priority policy applies to a connection, it can override the settings you configure in the original policy. You can determine how final policy settings are merged for a connection by calculating the Resultant Set of Policy.

You can calculate the Resultant Set of Policy in the following ways:

  • Use the Citrix Group Policy Modeling Wizard to simulate a connection scenario and discern how Citrix policies might be applied. You can specify conditions for a connection scenario such as domain controller, users, Citrix policy assignment evidence values, and simulated environment settings such as slow network connection. The report that the wizard produces lists the Citrix policies that would likely take effect in the scenario. If you are logged on to the Controller as a domain user, the wizard calculates the Resultant Set of Policy using both site policy settings and Active Directory Group Policy Objects (GPOs).
  • Use Group Policy Results to produce a report describing the Citrix policies in effect for a given user and controller. The Group Policy Results tool helps you evaluate the current state of GPOs in your environment and generates a report that describes how these objects, including Citrix policies, are currently being applied to a particular user and controller.

You can launch the Citrix Group Policy Modeling Wizard from the Actions pane in Studio. You can launch either tool from the Group Policy Management Console in Windows.

If you run the Citrix Group Policy Modeling Wizard or Group Policy Results tool from the Group Policy Management Console, site policy settings created using Studio are not included in the Resultant Set of Policy.

To ensure you obtain the most comprehensive Resultant Set of Policy, Citrix recommends launching the Citrix Group Policy Modeling wizard from Studio, unless you create policies using only the Group Policy Management Console.

Use the Citrix Group Policy Modeling Wizard

Open the Citrix Group Policy Modeling Wizard using one of the following:

  • Select Policies in the Studio navigation pane, select the Modeling tab, and then select Launch Modeling Wizard in the Actions pane.
  • Launch the Group Policy Management Console (gpmc.msc), right-click Citrix Group Policy Modeling in the tree pane, and then select Citrix Group Policy Modeling Wizard.

Follow the wizard instructions to select the domain controller, users, computers, environment settings, and Citrix assignment criteria to use in the simulation. After you click Finish, the wizard produces a report of the modeling results. In Studio, the report appears in the middle pane under the Modeling tab.

To view the report, select View Modeling Report.

Troubleshoot policies

Users, IP addresses, and other assigned objects can have multiple policies that apply simultaneously. This can result in conflicts where a policy may not behave as expected. When you run the Citrix Group Policy Modeling Wizard or the Group Policy Results tool, you might discover that no policies are applied to user connections. When this happens, users connecting to their applications and desktops under conditions that match the policy evaluation criteria are not affected by any policy settings. This occurs when:

  • No policies have assignments that match the policy evaluation criteria.
  • Policies that match the assignment do not have any settings configured.
  • Policies that match the assignment are disabled.

If you want to apply policy settings to the connections that meet the specified criteria, make sure:

  • The policies you want to apply to those connections are enabled.
  • The policies you want to apply have the appropriate settings configured.
Compare, prioritize, model, and troubleshoot policies