Citrix Virtual Apps and Desktops

Known issues


  • If a known issue has a workaround, it is provided after the description of the issue.

  • The following warning applies to any workaround that suggests changing a registry entry:


Editing the registry incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.


  • If you launch the app bar and then open the Connection Center menu in Citrix Workspace app for Windows, the app bar doesn’t appear under the server that hosts it. [HDX-27504]

  • If you use Citrix Workspace app for Windows and launch the app bar in a vertical position, the bar covers the Start menu or the system clock tray. [HDX-27505]

  • After installing the Skype for Business Web App Plug-in, webcams might not be enumerated and meeting pages on Firefox might not refresh automatically. [HDX-13288]

  • When you start an application from StoreFront, the application might not start in the foreground, or the application is in the foreground but might not have focus. As a workaround, click the icon in the task bar to bring the application to the front or in the application screen to bring it to focus. [HDX-10126]

  • When using Windows 10 1809 LTSC, VCLibs dependencies fail to install. [HDX-16754]

  • The combo box might not display properly when a user selects a combo box that is already in focus on the host. As a workaround, select another UI element and then select the combo box. [HDX-21671]

  • You have enabled Local App Access. If you start a Windows 2012 R2 VDA session, disconnect and reconnect the session, and then start a local application and maximize it, the VDA taskbar might truncate the application. [HDX-21913]

  • Citrix Hypervisor doesn’t support MCS full clone VMs with GFS2 SRs. [XSI-832]

  • If a Citrix Virtual Apps and Desktops deployment with its VMs hosted on Citrix Hypervisor 8.2 uses multiple GFS2 SRs in a single MCS catalog, VMs in the catalog cannot access the VDIs during deployment. The error “VDI is currently in use” is reported. [XSI-802]

  • Policies are missing, failing to get applied, or both. [GP-1230] For more information, see CTX472865.

  • VDAs might experience a fatal exception on tdica.sys and display a blue screen with a bug check code, 0x0000007E. [CVADHELP-19862]

  • The Session limits settings for multi-session VDAs are declined in session hosts running Windows Server 2022, Windows 10 Enterprise multi-session, and Windows 11 Enterprise multi-session. As a workaround, you can configure RDS Session Time Limits through GPO. [HDX-47001]


  • During site creation, after you add a license to enable Hybrid Rights License, public cloud hosts (such as Microsoft Azure, Google Cloud Platform, and Amazon Web Services) do not appear in the connection type list until the site creation completes. [STUD-17441]


  • The Console link on “Citrix Director > Machine Details” does not launch the machine console in the Microsoft Edge 44 and Firefox 68 ESR browsers. [DIR-8160]


  • When sharing a minimized app, the title bar of the app might also be shared. [HDX-33898]

  • Setting the policy View window contents while dragging to Prohibited does not work on ESXi and Hyper-V. [HDX-22002]

  • If you start a video preview using a 64-bit webcam app over Theora compression, the session might crash. [HDX-21443]


  • Universal Print Server printers selected on the virtual desktop do not appear in the Devices and Printers window in the control panel. However, when users are working in applications, they can use those printers. This issue occurs only on Windows Server 2012, Windows 10, and Windows 8. For more information, see CTX213540. [HDX-5043, 335153]

  • The default printer might not be marked correctly in the printing dialog window. This issue does not affect print jobs sent to the default printer. [HDX-12755]

Machine Creation Services (MCS)

  • In Azure environments, machine catalog creation fails if you select a master image with trusted launch enabled and select Place Image in Azure Shared Image Gallery to place the master image in Azure Compute Gallery (formerly Shared Image Gallery). [PMCS-28930]

  • When you create a catalog with custom properties, and use Set-ProvScheme to change the provisioning scheme without updating the same custom properties as set during catalog creation, the properties that are not mentioned in the Set-ProvScheme are set to their default values. Also, if you set any custom property to its non-default value during catalog creation, it is overwritten to its default value after you run Set-ProvScheme. [PMCS-29858]

  • In GCP environments, when you update the custom property of a provisioning scheme, the changes do not apply to the newly added machines in a catalog. To resolve this issue, after updating the custom property of a provisioning scheme, create a new updated image for the catalog. [PMCS-27672]

Third-party issues

  • Chrome supports UI Automation only for toolbars, tabs, menus, and buttons around a webpage. Because of this Chrome issue, the automatic keyboard display feature might not work in a Chrome browser on touch devices. As a workaround, run chrome --force-renderer-accessibility or you can open a new browser tab, type chrome://accessibility, and enable Native accessibility API support for specific or all pages. In addition, when you publish a seamless app, you can publish Chrome with the --force-renderer-accessibility switch. [HDX-20858]

  • In browser content redirection, after starting a YouTube video using the YouTube HTML5 video player, full-screen mode might not work. You click the icon in the lower-right corner of the video, and the video doesn’t resize leaving the black background in the full area of the page. As a workaround, click the full screen button, and then select theater mode. [HDX-11294]

Known issues