Service level goal
Citrix Web App Firewall service is a cloud-based web application service that protects customer’s web applications and their infrastructure from cyber security attacks.
The Service Level Agreement (SLA) describes Citrix’s commitment for Citrix Cloud Service availability. This SLA is part of the Citrix end user service agreement (EUSA) for covered services (“Services”).
For complete details about Citrix’s commitment for availability of Citrix Cloud services, see the Service Level Agreement.