If you are new to System Center Configuration Manager, be aware that Configuration Manager operations typically take a while and few operations occur immediately. For example:
To view Configuration Manager client settings, go to Administration > Client Settings.
The Connector synchronization, orchestration, and publishing tasks run on the schedule specified in the Connector configuration wizard Advanced Properties. You can also manually run the Connector tasks from the Start screen or menu.
This section provides information to help you:
After you deploy an application, monitor its progress as follows:
If the deployment is not yet successful, check the other tabs for status information.
After the application deploys, the In Progress tab lists the clones of managed images, with a status of "Waiting For Orchestration."
This information is also available from the Application Compliance Report in Monitoring > Reporting > Reports > Software Distribution - Application Monitoring.
After you publish an application, monitor its progress in the Properties dialog box for the publication as described in the following steps. This table describes the publishing status messages and how to resolve publishing issues.
|Publishing status message||Resolution|
|App is scheduled for publishing to Citrix Delivery Site name. The Citrix Connector will update this status message after processing the application publishing request.||The publishing task has not yet run. If this message remains after the publishing task should have completed, verify that the VDA is configured correctly on the session machines.|
| App did not publish to Citrix Delivery Site name
Reason: The Citrix Connector will publish the application only when all active XenApp or XenDesktop workers that are not in maintenance mode report to Configuration Manager that the application is successfully deployed.
|Ensure that the application is successfully deployed to all targeted XenApp or XenDesktop workers. When deploying to an image-managed catalog (MCS or Provisioning Services), use Citrix Studio to update the catalog with the new image after the application is successfully deployed to the designated update device.|
| App did not publish to Citrix Delivery Site name
Reason: The application is no longer published to a Delivery Group.
|Ensure that the application is published to a Delivery Group. Check whether any Delivery Groups to which this publication was previously targeted were subsequently deleted.|
|App did not publish to Citrix Delivery Site name
Reason: Another publication with the same administrator-facing name already exists in the Citrix Delivery Site name.
|Use the XenApp 7.5 and XenDesktop 7.5 Publishing Wizard in the Configuration Manager console to give the new application publication a unique name, or use Citrix Studio to give the existing application publication a unique name.|
|App did not publish to the Citrix Delivery Site name because the Site does not include the targeted Delivery Groups.||The application was published to multiple Delivery Sites and this site does not include the targeted Delivery Groups. The application was not published to the site, as expected. Select other sites for their publishing status.|
| The publishing task encountered an error when trying to publish App to Citrix Delivery Site name.
Reason: Generic or unknown failure.
|To troubleshoot the issue, look at the log on the server where the Connector Service is installed. By default, the log files are located at %ProgramFiles%\Citrix\Connector for ConfigMgr\Connector Service\Logs\.|
The Connector creates log files for the following:
Log files are updated as the tasks run.
The Connector extends the tracing capabilities provided by Configuration Manager by using standard .NET listeners and registering a CDF module. You can use CDFMonitor, the Configuration Manager log viewer tool CMTrace (in C:\Program Files\Microsoft Configuration Manager\tools), or other third-party tools to view trace information. For detailed information about CDFMonitor, refer to CDFMonitor.
Log files are named as follows:
Configuration files are located under the Connector installation folder: %ProgramFiles%\Citrix\Connector for ConfigMgr\component\ComponentName.exe.config
To specify logging features, update the following properties in the configuration files:
|baseFilename||Default log file name|
|enabled|| Whether a listener is enabled
By default the SMS Provider listener is enabled and the CDF listener is disabled.
|appendMode||For an existing log file, whether to append log messages or overwrite the file|
|sizeLimit||Maximum file size, in MBs|
|trailCount||Number of time stamped files to retain|
The following table lists the Configuration Manager and Connector log files that can help you troubleshoot a variety of issues.
The default installPath to Connector log files is %ProgramFiles%\Citrix\Connector for ConfigMgr.
|Configuration Manager console operation||C:\Program Files(x86)\Microsoft Configuration Manager\AdminConsole\AdminUILog\SMSAdminUI|
|Connector Configuration||installPath\Config Wizard\Logs\Citrix.ConfigMgr.ConfigWizard|
|Connector task scheduling||installPath\Connector Service\Logs\Citrix.ConfigMgr.XenDesktopConnector|
|Synchronization with XenApp or XenDesktop||installPath\Connector Service\Logs\Citrix.ConfigMgr.SynchronizationTask|
|Application deployments||installPath\Connector Service\Logs\Citrix.ConfigMgr.OrchestrationTask|
|Application publishing||installPath\Connector Service\Logs\Citrix.PublishingTask|
|On master images and session machines: Group policies; maintenance windows; deployment status||installPath\Connector Agent\Logs\Citrix.ConfigMgr.XenDesktopAgent|
|On master images, session machines, and user devices: Application detection; installation and uninstallation of publications||installPath\DT Handler\Logs\Citrix.ConfigMgr.XenDesktopDTHandler
|On user devices: Hardware and software inventory||C:\Windows\CCM\Logs\InventoryAgent.log|
|Machine catalog properties, publishing wizard, and other functionality provided by the Connector console extension||C:\Program Files(x86)\Microsoft Configuration Manager\AdminConsole\AdminUILog\Citrix.ConfigMgr.XenDesktopDT|
For more information about Configuration Manager logging, refer to:
|Issue||Description and resolution|
|The Citrix Delivery Sites folder is missing from Device Collections||The Connector console extension is not installed or configured.|
|After installing the Connector, the synchronization task takes a while and the CPU load on the SQL host increases||A machine catalog with more than 1000 machines increases the CPU load as the Connector synchronizes Configuration Manager with the Citrix Delivery Controller.|
|Connector tasks do not run|| The Connector service must be able to run with the user credentials specified in the Connector configuration wizard.
|Machines are missing from the Assets and Compliance > Devices list|| Configuration Manager has not discovered the
If machine clones are missing from the Devices list, you can force the discovery of new machines by running the AD System Discovery in Configuration Manager:
If master images are missing from the Devices list:
|Machine catalogs or Delivery Groups are missing from the Configuration Manager console|| Changes to XenApp or XenDesktop machine
catalogs and Delivery Groups do not appear in Configuration Manager
until the Connector synchronization task runs.
To update device collections and user collections, run the Citrix Connector 7.5 Synchronization Task located in Citrix > Citrix Connector 7.5 for Configuration Manager under All Programs or Apps.
Refresh the Configuration Manager console to view the synchronized items.
|The Machine Catalog count property does not match the device collection member count property||These two count properties will not match if provisioned machine clones have not yet booted or if Configuration Manager has not completed synchronizing the device collection.|
|The virtual desktop properties for a session machine does not include all values|| If some properties are missing, verify that the machine is assigned to a Delivery Group.
If all properties are missing, review the hardware inventory log (C:\Windows\CCM\Logs\InventoryAgent.log) to discover why the Citrix WMI properties of the VDA are not populated in Configuration Manager.
|Although a particular machine is in a machine catalog in Studio, it does not appear in the machine catalog collection in the Configuration Manager console||In the Configuration Manager console, verify that the machine is listed in Assets and Compliance > Devices and that the Configuration Manager client is installed and active on the machine. The Connector synchronization task log may contain additional helpful information, such as the log message: Not adding XenApp/XenDesktop Worker machine name to collection machine catalog collection name because it is currently not in the "All Systems" collection.|
|After choosing a device or user collection in the Deploy Software Wizard, this message appears: The selected collection name does not contain any members|| If you chose a device collection, the message indicates that there are no machines assigned to the machine catalog. If you chose a user collection, the message indicates that there are no users assigned to the Delivery Group.
Use Studio to complete the configuration.
|In the Deployment Status page, the Requirements Not Met tab includes the requirement Existential of Citrix XenApp Server Version Not Equal to 0|| This status indicates that you used a deployment type that includes a Requirement with the global condition named Citrix XenApp Server Version. That global condition forces the application to install on the XenApp 6.5 farm and so is not valid for deployment to a Citrix Delivery Site.
Edit the deployment type for the application to remove the XenApp-specific global condition.
|The Designate Update Device verification does not complete because Configuration Manager cannot contact the device|| If Configuration Manager cannot contact the device, it displays an error message and prompts you to continue with designating the device as a master image or canceling. If you choose to continue, be aware that you must fix the issue preventing communication between Configuration Manager and the device before the Connector can orchestrate deployments.
Verify that the WMI-In rule is enabled in Windows firewall and that the master image VM is running. Also check for other networking issues.
|The compliance status for a deployment has remained as "Waiting For Orchestration" for a long time||
The status "Waiting for Orchestration" appears for machines that are in idle policy mode and have not rebooted. The following situations can result in a stalled or failed orchestration:
| The Publication Wizard pre-flight check indicates that an application is not deployed to a machine catalog device collection although Configuration Manager reports 100% compliance
The Connector synchronization task log consistently shows an exception following three "Loaded: PowerShell snapin/module" messages tagged with Component "SynchronizationWorkerXD"
| On Windows Server 2008 R2, the default maximum PowerShell memory per shell is 150 MB. The Connector requires at least 1024 MB of memory per shell to synchronize with the Delivery Controller.
Configure the MaxMemoryPerShellMB setting as described in Prepare for installation.