Install Capture issues

Aug 14, 2017

This section provides some troubleshooting tips for problems that occur during an Install Capture.

Note: Many Install Capture issues can be diagnosed and resolved by re-running the Virtual Machine Configuration Wizard (which performs a number of checks and provides targeted troubleshooting information when problems occur).

Enable the Troubleshoot Errors option

The Install Capture Troubleshoot Errors option opens a troubleshooting user interface if particular errors are encountered when performing an Install Capture. You can use the troubleshooting user interface to connect to Remote Admin, run commands, and perform other troubleshooting steps within the virtual machine. Then when you perform the Finished action, AppDNA ends the Install Capture, closes the troubleshooting interface, and moves on to the next Install Capture, if there is one.

To enable troubleshooting from Install Capture

  1. From the AppDNA menus, choose Edit > Settings.
  2. Click Install Capture.
  3. On the Virtual Machines tab, select the virtual machine configuration you are using, and click Advanced.
  4. In the Virtual Machine Configuration dialog box, select the Troubleshoot Errors check box and then click OK and Save.