Product Documentation

Known issues

Nov 28, 2017

The following warning applies to any workaround that suggests changing a registry entry.


Editing the registry incorrectly can cause serious problems that may require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.


  • Adding a new AppDNA database fails when the database is configured for SSL. To work around this issue, manually edit the web.config file after the configuration wizard has modified it (after the "Creating Web site" step):

1. Follow the steps described below in AppDNA-1766 to increase the uploadReadAheadSize that IIS will use.

2. Browse to the AppDNA Server installation directory (C:\Program Files\Citrix\AppDNA\Server).

3. Open the web.config file in a text or XML editor.

4. In appSettings, identify the ReportBaseURL key. 

5. Modify the URL to exactly match the one that is defined in IIS and in your SSL certificate. For example,

[# APPDNA-1767]

  • Upgrade fails when AppDNA is configured to use SSL. When the AppDNA website is configured for HTTPS with an SSL certificate, the upgrade fails at the Installing Frameworks stage with the message: "413 Request entity too large". To work around this issue, see CTX222781

    [# APPDNA-1766]
  • During App-V solution configuration, when using the Fix option to fix the VM, the installation gets stuck at installing App-V Sequencer step for Windows 10 build 1703 with the configured built-in sequencer. To work around this issue, cancel the "Go to Microsoft website" action and warning. The VM configuration can then finish successfully.

    [# APPDNA-1685]
  • The AppDNA web server processes depend on .NET 4.5.1 as a minimum version. If the web server has .NET 4.6 or later installed, the AppDNA IIS process can stop working unexpectedly. This issue produces unhandled exceptions and failed import or analysis tasks. Error messages are likely to contain a statement that refers to w3wp.exe. For example, "DotNet Framework exception Error w3wp.exe [4520]".

    To resolve the issue, install the Microsoft update for your server environment: (Windows Server 2012 and Windows 8) (Windows Server 2012 R2 and Windows 8.1) (older Windows versions)

    [# APPDNA- 1475]
  • The App-V Solution cannot use Windows 10 AU (Version 1607 and 1703) or Windows Server 2016 platforms to create App-V packages.

    [# APPDNA-1636]
  • The error message, "DirectedSpider.exe is not a valid Win32 application", is displayed when launching the Directed Spider on Windows XP SP3.

    To work around the issue, use an older version of AppDNA (AppDNA 7.9 or earlier).

    [# APPDNA-1371]
  • When the client side parts of the import process take an unusually long time to complete, cancelation requests may not be responded to in a timely manner.

    To work around this issue, close AppDNA. This will stop the import.