Known issues

The following warning applies to any workaround that suggests changing a registry entry.


Editing the registry incorrectly can cause serious problems that may require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

  • When the IIS Web server is set up to require Windows Authentication, clicking the Download button for the OS Snapshot Manager results in an “Unauthorised” message.

    To workaround this issue, either 1) manually copy the MSI from the AppDNA Webserver (C:\Program Files\Citrix\AppDNA\Server\Download\snapshotmanager.exe), or 2) temporarily allow Anonymous Authentication in the Internet Information Services (IIS) Manager. [AppDNA-1797]

  • AppDNA reports assess the suitability of XenApp and XenDesktop, and Citrix Virtual Apps and Desktops, as deployment mechanisms for your applications. However, reporting modules, solutions and algorithm remediation texts refer only to XenApp and XenDesktop. Similarly, various references throughout the user interface and product documentation do not refer to Citrix Virtual Apps and Desktops.

  • During App-V solution configuration, when using the Fix option to fix the VM, the installation gets stuck at installing App-V Sequencer step for Windows 10 build 1703 with the configured built-in sequencer. To work around this issue, cancel the “Go to Microsoft website” action and warning. The VM configuration can then finish successfully. [APPDNA-1685]

  • The AppDNA web server processes depend on .NET 4.5.1 as a minimum version. If the web server has .NET 4.6 or later installed, the AppDNA IIS process can stop working unexpectedly. This issue produces unhandled exceptions and failed import or analysis tasks. Error messages are likely to contain a statement that refers to w3wp.exe. For example, “DotNet Framework exception Error w3wp.exe [4520]”.

    To resolve the issue, install the Microsoft update for your server environment: (Windows Server 2012 and Windows 8) (Windows Server 2012 R2 and Windows 8.1) (older Windows versions) [# APPDNA- 1475]

  • The App-V Solution cannot use Windows 10 AU (Version 1607 and 1703) or Windows Server 2016 platforms to create App-V packages. [APPDNA-1636]

  • The error message, “DirectedSpider.exe is not a valid Win32 application”, is displayed when launching the Directed Spider on Windows XP SP3.

    To work around the issue, use an older version of AppDNA (AppDNA 7.9 or earlier). [APPDNA-1371]

  • When the client side parts of the import process take an unusually long time to complete, cancelation requests may not be responded to in a timely manner.

    To work around this issue, close AppDNA. This will stop the import. [AppDNA-432]

Known issues