Product Documentation

Fixed issues

  • When Microsoft Skype for Business starts, Skype might send a query to the User Agent attribute. User Agent fails to provide the updated version of the text string containing the RealTime Media Engine version (HDXRTME/n.n.n.n). [#LOP-2146]

  • XenApp might lock the user session during an active Microsoft Skype for Business call. [#LOP-2540]

  • In fallback mode, a RealTime Media Engine version displays that is the same as the RealTime Connector version. As a result, the users receive incorrect and confusing information. [#LOP-2674]

  • The roundtrip time (RTT) values shown in the Quality of Experience (QoE) reports for RealTime Optimization Pack calls might be incorrect. [#LC7706]

  • With local app access enabled and the HDX RealTime Optimization Pack installed, when you log on to a VDA for Desktop OS and establish a video call between User1 and User2, the video content might not be displayed. Instead, only thumbnails are exchanged. [#LC8345]

  • The HDX RealTime Optimization Pack is installed and using Skype for Business User1 calls User2, and the call is initiated. The call disconnects when User2 accepts the call. The issue occurs when the conferencing configuration setting AudioClientPort in Skype for Business starts with an odd number, but the port range is configured to an even number. [#LC8764]

  • RealTime Connector is installed. When using applications that use a redirected webcam, such as Skype for Business, the webcam that is installed on a VDA for Desktop OS might be redirected and detected during an initial session launch. However, when you reconnect to the user session, the webcam is no longer detected. The issue occurs when RealTime Media Engine is not installed on the user device. [#LC8793]

  • When the HDX RealTime Optimization Pack is installed and a video call is initiated from a Mac book 2015 model user (User1) to a Mac or Windows user (User2), the video call from User1 is not displayed within the call. Instead, a black screen appears and the video from User2 appears. However, if the video call is initiated from another Windows user (User3), the video appears on both Mac and Windows. [#LC8986]

  • The HDX RealTime Media Engine is installed on a MacBook Pro that is running Sierra, the Mac operating system and has Citrix Receiver for Mac 12.8 installed. When you upgrade the Mac operating system to High Sierra, the RealTime Media Engine might fail to connect to the RealTime Connector. [#LC9085]

  • The HDX RealTime Optimization Pack is installed and you dial in to a call from Skype for Business. After a period, you might not hear audio or you might hear distorted audio.[#LC9095]

  • The HDX RealTime Optimization Pack is installed. The Instant Message (IM) notification might not be heard when using Skype for Business in optimized and fallback modes. [#LC9148]

  • When using Microsoft Office 365 or Skype for Business Online, calls might fail to establish intermittently. [#LC9236]

  • After you upgrade the HDX RealTime Optimization Pack from previous versions to Version 2.4 running on a macOS High Sierra, the following error message might appear:

    "”HDXRealTimeMediaEngine” is damaged and can’t be opened. You should eject the disk image.” [#LC9323]

  • The HDX RealTime Optimization Pack is installed. User1 dials in to a call from Skype for Business that involves a Polycom RealConnect system. The Polycom system might not detect the video from User1. [#LC9332]

  • When a call is established between User1 from Skype for Business and User2 with Edifier conferencing server as back end, User2 might not be able to view the video from User1. [#LC9366]

  • When you establish a Skype for Business call, the call might fail. The issue occurs when lync.exe exits intermittently. [#LC9390]

  • When you dial in to a Polycom RealPresence Group 500 system using the HDX RealTime Optimization Pack installed as an endpoint, the video stream is not rendered at all or a lower frame rate is received. [#LC9453]

  • The HDX RealTime Optimization Pack is installed and optimized. If a call is established between User1 and User2, the microphone volume from user1 might be low within the call heard by User2. User1 can hear User2 correctly. [#LC9460]

  • When User1 initiates a call with the consumer version of Skype to User2, who is using Skype for Business and has the HDX RealTime Optimization Pack installed, the call might fail. [#LC9567]

Fixed issues

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