Citrix SCOM Management Pack for ShareFile Reference Guide

About

Citrix Management Pack Library

Display Name Citrix Management Pack Library
Version 1.0.51.0
Description Common definitions for Citrix Management Packs.

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Citrix Management Pack for ShareFile

Display Name Citrix Management Pack for ShareFile
Version 1.4.136.0
Description This management pack provides monitoring functionality for Citrix ShareFile.
Knowledge Article
Summary

Citrix ShareFile monitoring solution.

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Discoveries

Target Display Name Description Enabled by default Discovery interval
Windows Computer Citrix Computer Discovery
Discovers managed nodes with Citrix software installed on it.
Yes 14400 sec
ShareFile StorageZone Controller Computer Role ShareFile Account Discovery
Discovers ShareFile account.
Yes 3600 sec
ShareFile StorageZone Controller Sharefile Antivirus Integration Service Discovery
Discovers Sharefile Antivirus Integration Service on StorageZone Controller.
Yes 14400 sec
ShareFile StorageZone Controller ShareFile Cerificate Discovery
Discovers ShareFile Certificate on StorageZone Controller.
Yes 14400 sec
ShareFile StorageZone Controller Sharefile Cloud Storage Uploader Service Discovery
Discovers Sharefile Cloud Storage Uploader Service on StorageZone Controller.
Yes 14400 sec
ShareFile StorageZone Controller Sharefile DLP Integration Service Discovery
Discovers Sharefile DLP Integration Service on StorageZone Controller.
Yes 14400 sec
ShareFile StorageZone Controller Sharefile File Cleanup Service Discovery
Discovers Sharefile File Cleanup Service on StorageZone Controller.
Yes 14400 sec
ShareFile StorageZone Controller Sharefile File Copy Service Discovery
Discovers Sharefile File Copy Service on StorageZone Controller.
Yes 14400 sec
ShareFile StorageZone Controller Sharefile Management Service Discovery
Discovers Sharefile Management Service on StorageZone Controller.
Yes 14400 sec
ShareFile StorageZone Controller Sharefile Proxy Email Service Discovery
Discovers Sharefile Proxy Email Service on StorageZone Controller.
Yes 14400 sec
ShareFile StorageZone Controller Computer Role StorageZone Controller Discovery
Discovers StorageZone Controller.
Yes 14400 sec
Windows Server StorageZone Controller Computer Role Discovery
Discovers the computer where StorageZone Controller is installed.
Yes 14400 sec
ShareFile StorageZone Controller Computer Role ShareFile MP Agent Service Discovery
Discovery ShareFile MP Agent service.
Yes 14400 sec
All ShareFile SSL Certificates Group Populate all SSL Certificate Group
Populates all SSL Certificate Group with SSL Certificates.
Yes ---
All ShareFile Antivirus Integration Services Group Populate Antivirus Integration service GroupAll
Populates Antivirus Integration service GroupAll with Antivirus Integration services.
Yes ---
Citrix Management Populate Citrix Library Root
Populates Citrix library root with ShareFile root.
Yes ---
All ShareFile Cloud Storage Uploader Services Group Populate Cloud Storage Uploader service GroupAll
Populates Cloud Storage Uploader service GroupAll with Cloud Storage Uploader services.
Yes ---
All ShareFile DLP Integration Services Group Populate DLP Integration service GroupAll
Populates DLP Integration service GroupAll with DLP Integration services.
Yes ---
All ShareFile File Cleanup Services Group Populate File Cleanup service GroupAll
Populates File Cleanup service GroupAll with File Cleanup services.
Yes ---
All ShareFile File Copy Services Group Populate File Copy service GroupAll
Populates File Copy service GroupAll with File Copy services.
Yes ---
All ShareFile Management Services Group Populate Management service GroupAll
Populates Management service GroupAll with Management services.
Yes ---
All ShareFile StorageZone Connectors for Network Shares Group Populate Network Share GroupAll
Populates Network Share GroupAll with Network Share instances.
Yes ---
All ShareFile Proxy Email Services Group Populate Proxy Email service GroupAll
Populates Proxy Email service GroupAll with Proxy Email services.
Yes ---
ShareFile Populate ShareFile Root with ShareFile Accounts
Populates ShareFile Root with ShareFile Accounts.
Yes ---
All ShareFile StorageZone Connectors for SharePoint Group Populate StorageZone Connector for SharePoint GroupAll
Populates StorageZone Connector for SharePoint GroupAll with StorageZone Connectors for SharePoint.
Yes ---
All ShareFile StorageZone Controllers Group Populate StorageZone Controller GroupAll
Populates StorageZone Controller GroupAll with StorageZone Controllers.
Yes ---

Monitors

Citrix MPSHF Agent Service

Management Pack Agent Service Operational Status

Display Name Management Pack Agent Service Operational Status
Description
Monitors if the Citrix Management Pack Agent for ShareFile service is operational.
Knowledge Article
Summary

The “Citrix MPSHF Agent” service is not operational.

Operational status represents a set of workflows running under Citrix MPSHF Agent.

Causes

A service can fail for many reasons, including:

  • The service was stopped by an administrator.

  • The service encountered an exception that stopped it.

  • The service was improperly configured, which prevented it from starting.

  • Another service, that this service is dependent on, was stopped.

Resolutions

Alert message will indicate which exact workflow failed. Please check the documentation and release notes for possible workarounds.

Start the service from the “Actions” pane.

Alert Name Citrix MPSHF Agent Not Operational
Alert Message
The "Citrix MPSHF Agent" service on computer {0} is not operational.

Agent Error: 
{1}
Target Citrix MPSHF Agent Service
Enabled by default Yes

Health States
Monitor State Health State
AgentOperational Healthy
AgentNotOperational Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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Management Pack Agent Service State

Display Name Management Pack Agent Service State
Description
Monitors the Citrix Management Pack Agent for ShareFile mandatory service.
Knowledge Article
Summary

The “Citrix MPSHF Agent" service is not running.

Causes

A service can stop for many reasons, including:

  • The service was stopped by an administrator.

  • The service encountered an exception that stopped it.

  • The service was improperly configured, which prevented it from starting.

  • Another service, that this service is dependent on, was stopped.

Resolutions

Start the service from the “Actions” pane.

Alert Name Citrix MPSHF Agent Service Stopped
Alert Message
The "Citrix MPSHF Agent" service on computer {0} has stopped running.
Target Citrix MPSHF Agent Service
Enabled by default Yes

Health States
Monitor State Health State
ServiceRunning Healthy
ServiceNotRunning Critical

Overridable parameters
Parameter Default Value
CheckStartupType true

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Citrix ShareFile SSL Certificate Base

Citrix ShareFile SSL Certificate Expiration Monitor

Display Name Citrix ShareFile SSL Certificate Expiration Monitor
Description
Monitors number of days left before the Citrix ShareFile SSL certificate expires.
Knowledge Article
Summary

This monitor checks number of days left before the SSL certificate on StorageZone Controller expires.

  • Warning alert is triggered when the number of days goes below the specified threshold.

  • Critical alert indicates that SSL certificate has expired (Number of "remaining days" has reached zero).

StorageZone Controller will become fully or partially non-operational if the SSL certificate is invalid, unavailable or expired.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the rule (the default value is set to 86400 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Warning Threshold

Warning threshold for number of remaining days before expiration. Default value is 15.

Resolutions

Please refer to the SSL Certificate State view to see which StorageZone Controllers are affected.

Please use the following procedure to install an SSL certificate .

Alert Name Citrix ShareFile SSL Certificate Expiration
Alert Message
Certificate {0} on StorageZone Controller {1} is to expire at {2}. To see ShareFile StorageZone Controllers affected by this certificate, please open [StorageZone Controller Certificates State] view. Please make sure to renew certificate before expiration.
Target Citrix ShareFile SSL Certificate Base
Enabled by default Yes

Health States
Monitor State Health State
Success Healthy
Warning Warning
Critical Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 86400
SyncTime
Debug false
WarningThreshold 15

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ShareFile Account

ShareFile Account Storage Usage Monitor (%)

Display Name ShareFile Account Storage Usage Monitor (%)
Description
Monitors the ShareFile account storage availablity
Knowledge Article
Summary

This monitor checks how much free space is left for a ShareFile Account.

Lack of free space will have impact on ShareFile users, and storage zones under that account may become fully or partially non-operational.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the monitor (the default value is set to 3600 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Threshold

Alerting threshold for remaining (percentage) amount of storage space. Default value is 10.

Resolutions

Current bandwidth usage or storage usage can be tracked at any time through the ShareFile Account Performance view. This can help in predicting monthly quota and requesting a ShareFile Plan Change.

Additional

Bandwidth is tracked in real time while storage is tracked by a daily snapshot of your account and is refreshed each night at midnight, US Eastern Time.

Alert Name Storage on ShareFile Account Almost Full
Alert Message
On ShareFile Account "{0}" free storage available is below threshold. When the file systems become full, undesirable or unpredictable behavior may result. 

Available storage percentage: {1} %
Target ShareFile Account
Enabled by default Yes

Health States
Monitor State Health State
BelowThreshold Warning
AboveThreshold Healthy

Overridable parameters
Parameter Default Value
IntervalSeconds 3600
SyncTime
Threshold 10
Debug false

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ShareFile Control Plane Availability Monitor

Display Name ShareFile Control Plane Availability Monitor
Description
Monitors if the ShareFile Control Plane can be accessed
Knowledge Article
Summary

This monitor checks the Citrix ShareFile Control Plane is available for a speciffic account.

ShareFile users won't be able to access their files through ShareFile services if the Control Plane is not available.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the rule (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Alert Name ShareFile Control Plane is not accessible
Alert Message
ShareFile control plane can not be accessed.
Target ShareFile Account
Enabled by default Yes

Health States
Monitor State Health State
Available Healthy
Unavailable Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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ShareFile Antivirus Integration Service

Citrix Sharefile Antivirus Integration Service State

Display Name Citrix Sharefile Antivirus Integration Service State
Description
Monitors whether the ShareFile Antivirus Integration Service on StorageZone Controller is running.
Knowledge Article
Summary

This monitor checks whether Citrix ShareFile Antivirus Integration Service on StorageZone Controller is running. Critical state alert is generated if problems occur.

Antivirus scans of uploaded files will not work if the service is unavailable.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the monitor (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Alert Name Citrix Sharefile Antivirus Integration Service Not Running
Alert Message
"Sharefile Antivirus Integration Service" ({0}) on {1} is not running.

For more information about machine see Alert Context section.
Target ShareFile Antivirus Integration Service
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Unsuccessful Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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ShareFile Cloud Storage Uploader Service

Citrix Sharefile Cloud Storage Uploader Service (Azure) Issues

Display Name Citrix Sharefile Cloud Storage Uploader Service (Azure) Issues
Description
Monitors status of Cloud Storage Uploader (Azure) service and informs about related issues.
Knowledge Article
Summary

This monitor checks status of Sharefile Cloud Storage Uploader service (Azure) on StorageZone controller and informs about issues when they occur.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the monitor (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Additional

Please refer to the "StorageZones Controller Status" page on related StorageZone controller for additional information.

Alert Name Citrix Sharefile Cloud Storage Uploader Service (Azure) Issue
Alert Message
"ShareFile Cloud Storage Uploader Service (Azure)" ({0}) status on StorageZone controller {1} is in '{2}' state.

Message: {3}
Target ShareFile Cloud Storage Uploader Service
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Warning Warning
Critical Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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Citrix Sharefile Cloud Storage Uploader Service (Azure) State

Display Name Citrix Sharefile Cloud Storage Uploader Service (Azure) State
Description
Monitors whether the Sharefile Cloud Storage Uploader (Azure) service is running.
Knowledge Article
Summary

This monitor checks whether Sharefile Cloud Storage Uploader service (Azure) on StorageZone Controller is running. Critical state alert is generated if problems occur.

StorageZone Controller will not be able to upload files towards Azure cloud if Cloud Storage Uploader Service service is not available.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the rule (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Alert Name Citrix Sharefile Cloud Storage Uploader Service (Azure) Not Running
Alert Message
"Sharefile Cloud Storage Uploader Service (Azure)" ({0}) on {1} is not running.

For more information about machine see Alert Context section.
Target ShareFile Cloud Storage Uploader Service
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Unsuccessful Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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ShareFile DLP Integration Service

Citrix Sharefile DLP Integration Service State

Display Name Citrix Sharefile DLP Integration Service State
Description
Monitors whether the ShareFile DLP Integration Service on StorageZone Controller is running.
Knowledge Article
Summary

This monitor checks whether Citrix ShareFile DLP Integration Service on StorageZone Controller is running. Critical state alert is generated if problems occur.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the rule (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Alert Name Citrix Sharefile DLP Integration Service Not Running
Alert Message
"Sharefile DLP Integration Service" ({0}) on {1} is not running.

For more information about machine see Alert Context section.
Target ShareFile DLP Integration Service
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Unsuccessful Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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ShareFile File Cleanup Service

Citrix Sharefile File Cleanup Service Issues

Display Name Citrix Sharefile File Cleanup Service Issues
Description
Monitors status of File Cleanup service and informs about related issues.
Knowledge Article
Summary

This monitor checks status of Sharefile File Cleanup service on StorageZone controller and informs about issues when they occur.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the monitor (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Additional

Please refer to the "StorageZones Controller Status" page on related StorageZone controller for additional information.

Alert Name Citrix Sharefile File Cleanup Service Issue
Alert Message
"Sharefile File Cleanup Service" ({0}) status on StorageZone controller {1} is in '{2}' state.

Message: {3}
Target ShareFile File Cleanup Service
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Warning Warning
Critical Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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Citrix Sharefile File Cleanup Service State

Display Name Citrix Sharefile File Cleanup Service State
Description
Monitors whether the Sharefile File Cleanup service is running.
Knowledge Article
Summary

This monitor checks whether Sharefile File Cleanup service on StorageZone Controller is running. Critical state alert is generated if problems occur.

StorageZone Controller will not be able to perform file cleanup if File Cleanup service is not available.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the rule (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Alert Name Citrix Sharefile File Cleanup Service Not Running
Alert Message
"Sharefile File Cleanup Service" ({0}) on {1} is not running.

For more information about machine see Alert Context section.
Target ShareFile File Cleanup Service
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Unsuccessful Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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ShareFile File Copy Service

Citrix Sharefile File Copy Service Issues

Display Name Citrix Sharefile File Copy Service Issues
Description
Monitors status of File Copy service and informs about related issues.
Knowledge Article
Summary

This monitor checks status of Sharefile File Copy service on StorageZone controller and informs about issues when they occur.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the monitor (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Additional

Please refer to the "StorageZones Controller Status" page on related StorageZone controller for additional information.

Alert Name Citrix Sharefile File Copy Service Issue
Alert Message
"Sharefile File Copy Service" ({0}) status on StorageZone controller {1} is in '{2}' state.

Message: {3}
Target ShareFile File Copy Service
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Warning Warning
Critical Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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Citrix Sharefile File Copy Service State

Display Name Citrix Sharefile File Copy Service State
Description
Monitors whether the Sharefile File Copy service is running.
Knowledge Article
Summary

This monitor checks whether Sharefile File Copy service on StorageZone Controller is running. Critical state alert is generated if problems occur.

StorageZone Controller will not be able to copy files if File Copy service is not available.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the rule (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Alert Name Citrix Sharefile File Copy Service Not Running
Alert Message
"Sharefile File Copy Service" ({0}) on {1} is not running.

For more information about machine see Alert Context section.
Target ShareFile File Copy Service
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Unsuccessful Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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ShareFile Management Service

Citrix Sharefile File Upload Service Issues

Display Name Citrix Sharefile File Upload Service Issues
Description
Monitors status of File Upload service and informs about related issues.
Knowledge Article
Summary

This monitor checks status of ShareFile Management (File Upload) service on StorageZone controller and informs about issues when they occur.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the monitor (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Additional

Please refer to the "StorageZones Controller Status" page on related StorageZone controller for additional information.

Alert Name Citrix Sharefile File Upload Service Issue
Alert Message
"Sharefile File Upload Service" ({0}) status on StorageZone controller {1} is in '{2}' state.

Message: {3}
Target ShareFile Management Service
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Warning Warning
Critical Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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Citrix Sharefile Management Service State

Display Name Citrix Sharefile Management Service State
Description
Monitors whether the Sharefile Management service is running.
Knowledge Article
Summary

This monitor checks whether Sharefile Management (File Upload) service on StorageZone Controller is running. Critical state alert is generated if problems occur.

StorageZone Controller will not be able to upload files towards local storage if Management service is not available.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the rule (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Alert Name Citrix Sharefile Management Service Not Running
Alert Message
"Sharefile Management Service" ({0}) on {1} is not running.

For more information about machine see Alert Context section.
Target ShareFile Management Service
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Unsuccessful Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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ShareFile Proxy Email Service

Citrix Sharefile Proxy Email Service State

Display Name Citrix Sharefile Proxy Email Service State
Description
Monitors whether the Sharefile Proxy Email service is running.
Knowledge Article
Summary

This monitor checks whether Sharefile Proxy Email service on StorageZone Controller is running. Critical state alert is generated if problems occur.

Citrix Sharefile Proxy Email Service is new in StorageZone Controller 3.0. It provides e-mail notifications from an internal e-mail server instead of a ShareFile server.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the rule (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Alert Name Citrix Sharefile Proxy Email Service Not Running
Alert Message
"Sharefile Proxy Email Service" ({0}) on {1} is not running.

For more information about machine see Alert Context section.
Target ShareFile Proxy Email Service
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Unsuccessful Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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ShareFile StorageZone Controller

Citrix ShareFile Application Pool State Monitor

Display Name Citrix ShareFile Application Pool State Monitor
Description
Monitors state of local IIS application pools which are associated with the StorageZones Controller.
Knowledge Article
Summary

This monitor checks the state of local IIS application pools associated with ShareFile StorageZone Controller.

StorageZone will become fully or partially non-operational if StorageZone Controller application pool (like StorageZoneAppPool) is not available.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the rule (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Success Value

Value or values (use vertical bar for separation: value1|value2|value3) expected for "success" health state of the monitor. Default value is "Started".

Resolutions

In case of the problems with Success Value configuration, please refer to the following link for more information about System Center Operation Manager's RegexExpression data type.

Alert Name Citrix ShareFile Application Pool State
Alert Message
{0}
Target ShareFile StorageZone Controller
Enabled by default Yes

Health States
Monitor State Health State
Success Healthy
Critical Critical

Overridable parameters
Parameter Default Value
PropertySuccessValue Started
IntervalSeconds 300
SyncTime
Debug false

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Citrix ShareFile Web Site State Monitor

Display Name Citrix ShareFile Web Site State Monitor
Description
Monitors state of local IIS web sites which are associated with the StorageZones Controller.
Knowledge Article
Summary

This monitor checks the state of local IIS web sites associated with ShareFile StorageZone Controller.

StorageZone will become fully or partially non-operational if StorageZone Controller web site is not available.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the rule (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Success Value

Value or values (use vertical bar for separation: value1|value2|value3) expected for "success" health state of the monitor. Default value is "Started".

Resolutions

In case of the problems with Success Value configuration, please refer to the following link for more information about System Center Operation Manager's RegexExpression data type.

Alert Name Citrix ShareFile Web Site State
Alert Message
{0}
Target ShareFile StorageZone Controller
Enabled by default Yes

Health States
Monitor State Health State
Success Healthy
Critical Critical

Overridable parameters
Parameter Default Value
PropertySuccessValue Started
IntervalSeconds 300
SyncTime
Debug false

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File Cleanup Service Connectivity Monitor

Display Name File Cleanup Service Connectivity Monitor
Description
Monitoring whether File Cleanup Service can connect to the ShareFile control plane.
Knowledge Article
Summary

This monitor checks connectivity status from ShareFile File Cleanup service on StorageZone controller to the ShareFile control plane.

ShareFile connectivity from File Cleanup service is required for successful StorageZone controller setup.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the monitor (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Additional

Please refer to the "StorageZones Controller Status" page on related StorageZone controller for additional information.

Alert Name Issue with Connectivity from File Cleanup Service
Alert Message
{0} on StorageZone controller '{1}' is in '{2}' state.

Message: {3}
Target ShareFile StorageZone Controller
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Warning Warning
Critical Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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File Copy Service Connectivity Monitor

Display Name File Copy Service Connectivity Monitor
Description
Monitoring whether File Copy Service can connect to the ShareFile control plane.
Knowledge Article
Summary

This monitor checks connectivity status from ShareFile File Copy service on StorageZone controller to the ShareFile control plane.

ShareFile connectivity from File Copy service is required for successful StorageZone controller setup.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the monitor (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Additional

Please refer to the "StorageZones Controller Status" page on related StorageZone controller for additional information.

Alert Name Issue with Connectivity from File Copy Service
Alert Message
{0} on StorageZone controller '{1}' is in '{2}' state.

Message: {3}
Target ShareFile StorageZone Controller
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Warning Warning
Critical Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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IIS User Account Configuration Status Monitor

Display Name IIS User Account Configuration Status Monitor
Description
Monitoring of IIS user account configuration status for StorageZone Controller.
Knowledge Article
Summary

This monitor checks if proprer user account is used to run StorageZone controller.

StorageZones controller needs to run under the same user account with which it's configured. This is because configuration utility completes certain tasks and same user account is needed later to reference the resulting information.

For instance, configuration process creates a shared zone secret key in the customer’s ShareFile account and on the StorageZones controller server (stored encrypted in the registry).

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the monitor (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Additional

Please refer to the "StorageZones Controller Status" page on related StorageZone controller for additional information.

Alert Name Issue with IIS User Account Configuration Status
Alert Message
{0} on StorageZone controller '{1}' is in '{2}' state.

Message: {3}
Target ShareFile StorageZone Controller
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Warning Warning
Critical Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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Management Service Connectivity Monitor

Display Name Management Service Connectivity Monitor
Description
Monitoring whether Management Service can connect to the ShareFile control plane.
Knowledge Article
Summary

This monitor checks connectivity status from ShareFile Management service on StorageZone controller to the ShareFile control plane.

ShareFile connectivity from Management (or File Upload) service is required for successful StorageZone controller setup.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the monitor (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Additional

Please refer to the "StorageZones Controller Status" page on related StorageZone controller for additional information.

Alert Name Issue with Connectivity from Management Service
Alert Message
{0} on StorageZone controller '{1}' is in '{2}' state.

Message: {3}
Target ShareFile StorageZone Controller
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Warning Warning
Critical Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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Proxy Configuration Status Monitor

Display Name Proxy Configuration Status Monitor
Description
Monitoring of proxy configuration status for StorageZone Controller.
Knowledge Article
Summary

This monitor checks proxy configuration status for StorageZone controller.

Primary and secondary StorageZones controllers communicate with each other using HTTP. If all HTTP traffic is configured to go through an outbound proxy server that does not support connections back to an internal server, both the primary and secondary StorageZones controllers need to be configured to bypass the proxy server so they can communicate with each other.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the monitor (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Additional

Please refer to the "StorageZones Controller Status" page on related StorageZone controller for additional information.

Alert Name Issue with Proxy Configuration Status
Alert Message
{0} on StorageZone controller '{1}' is in '{2}' state.

Message: {3}
Target ShareFile StorageZone Controller
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Warning Warning
Critical Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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Queue SDK Connectivity Monitor

Display Name Queue SDK Connectivity Monitor
Description
Monitoring whether Queue SDK can connect to the ShareFile control plane.
Knowledge Article
Summary

This monitor checks connectivity status from Queue SDK on StorageZone controller to the ShareFile control plane.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the monitor (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Additional

Please refer to the "StorageZones Controller Status" page on related StorageZone controller for additional information.

Alert Name Issue with Queue SDK connectivity
Alert Message
{0} on StorageZone controller '{1}' is in '{2}' state.

Message: {3}
Target ShareFile StorageZone Controller
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Warning Warning
Critical Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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Registry Permissions Access Status Monitor

Display Name Registry Permissions Access Status Monitor
Description
Monitoring of registry permissions access status for StorageZone Controller.
Knowledge Article
Summary

This monitor checks whether account used to install StorageZone controller and run its services has necessary access to the registry.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the monitor (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Additional

Please refer to the "StorageZones Controller Status" page on related StorageZone controller for additional information.

Alert Name Issue with Registry Permissions Access Status
Alert Message
{0} on StorageZone controller '{1}' is in '{2}' state.

Message: {3}
Target ShareFile StorageZone Controller
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Warning Warning
Critical Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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Storage Location Access Status Monitor

Display Name Storage Location Access Status Monitor
Description
Monitoring of storage location access status for StorageZone Controller.
Knowledge Article
Summary

This monitor checks whether StorageZone controller server has necessary access to its assigned storage location (to be used with ShareFile infrastructure).

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the monitor (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Additional

Please refer to the "StorageZones Controller Status" page on related StorageZone controller for additional information.

Alert Name Issue with Storage Location Access Status
Alert Message
{0} on StorageZone controller '{1}' is in '{2}' state.

Message: {3}
Target ShareFile StorageZone Controller
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Warning Warning
Critical Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

Top

StorageZones Controller Website Connectivity Monitor

Display Name StorageZones Controller Website Connectivity Monitor
Description
Monitoring whether StorageZones Controller website can connect to the ShareFile control plane.
Knowledge Article
Summary

This monitor checks connectivity status from StorageZones controller website to the ShareFile control plane.

ShareFile connectivity from StorageZone controller website is required for successful StorageZone controller setup.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the monitor (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Additional

Please refer to the "StorageZones Controller Status" page on related StorageZone controller for additional information.

Alert Name Issue with Connectivity from StorageZones Controller Website
Alert Message
{0} on StorageZone controller '{1}' is in '{2}' state.

Message: {3}
Target ShareFile StorageZone Controller
Enabled by default Yes

Health States
Monitor State Health State
Successful Healthy
Warning Warning
Critical Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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ShareFile StorageZone Controller Computer Role

MPAgent Deployment Monitor

Display Name MPAgent Deployment Monitor
Description
Monitors if the ShareFile MP Agent is installed on the Windows computer.
Knowledge Article
Summary

The “Citrix MPSHF Agent” service is not deployed on the StorageZone Controller.

Causes

If the “Citrix MPSHF Agent” is not deployed on the StorageZone Controller no discovery can be performed or monitoring will be available.

Resolutions

Install the Citrix MPSHF Agent from the “Actions” pane.

Alert Name Citrix MPSHF Agent Installation
Alert Message
Citrix Management Pack Agent for ShareFile on node "{0}" is not installed!
Target ShareFile StorageZone Controller Computer Role
Enabled by default Yes

Health States
Monitor State Health State
MPAgentInstalled Healthy
MPAgentNotInstalled Warning

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime

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ShareFile Zone Base Class

ShareFile StorageZone Storage Usage Monitor (%)

Display Name ShareFile StorageZone Storage Usage Monitor (%)
Description
Monitors the percentage of available storage on StorageZone
Knowledge Article
Summary

This monitor checks how much free space is left on a network share configured for a ShareFile StorageZone.

Monitor needs to be properly configured before it is enabled.

Lack of free space will have impact on ShareFile users, and storage zone may become fully or partially non-operational.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the monitor (the default value is set to 3600 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Network Storage Capacity

Maximum capacity of the network shared storage in MB. Default value is 1048576.

This value needs to be correctly configured for the StorageZone network share, before the monitor is enabled.

Threshold

Alerting threshold for remaining (percentage) amount of storage space. Default value is 10.

Resolutions

If you would like to know your current storage usage at any time, it can be tracked through the ShareFile Zone Performance view, which will display trending usage of your configured storage.

Alert Name Storage on StorageZone Almost Full
Alert Message
Storage available on StorageZone "{0}" is below threshold. When the file systems become full, undesirable or unpredictable behavior may result.

Available storage percentage: {1} %
Target ShareFile Zone Base Class
Enabled by default Yes

Health States
Monitor State Health State
BelowThreshold Warning
AboveThreshold Healthy

Overridable parameters
Parameter Default Value
IntervalSeconds 3600
SyncTime
Threshold 10
NetworkStorageCapacity 1048576
Debug false

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ShareFile Zone Availability Monitor

Display Name ShareFile Zone Availability Monitor
Description
Monitors if the Zone can be accessed from ShareFile
Knowledge Article
Summary

This monitor checks Citrix ShareFile service can connect to the storage zone.

StorageZone will become fully or partially non-operational if connection from Citrix ShareFile service can not be established.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the rule (the default value is set to 300 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Alert Name StorageZone is not reachable
Alert Message
StorageZone "{0}" on ShareFile Account "{1}" is not available.
Target ShareFile Zone Base Class
Enabled by default Yes

Health States
Monitor State Health State
Available Healthy
Unavailable Critical

Overridable parameters
Parameter Default Value
IntervalSeconds 300
SyncTime
Debug false

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Rules

ShareFile Account

ShareFile Account Bandwidth Used (Performance DB) (MB)

Display Name ShareFile Account Bandwidth Used (Performance DB) (MB)
Description
Collects data about bandwidth usage (in megabytes) for ShareFile account.
Knowledge Article
Summary

This rule collects data about bandwidth used (in megabytes) for ShareFile account during period of time defined by "Update Interval in Seconds".

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the rule (the default value is set to 900 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Target ShareFile Account
Enabled by default Yes
Category PerformanceCollection
Generate Alert False
Counter Name BandwidthUsed

Overridable parameters
Parameter Default Value
IntervalSeconds 900
Debug false
SyncTime

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ShareFile Account Storage Usage (Performance DB) (%)

Display Name ShareFile Account Storage Usage (Performance DB) (%)
Description
Collects data about percentage of used storage space for ShareFile account.
Knowledge Article
Summary

This rule collects data about storage usage for ShareFile account.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the rule (the default value is set to 900 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Target ShareFile Account
Enabled by default Yes
Category PerformanceCollection
Generate Alert False
Counter Name UsedStoragePercentage

Overridable parameters
Parameter Default Value
IntervalSeconds 900
Debug false
SyncTime

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ShareFile Account Storage Used (Performance DB) (MB)

Display Name ShareFile Account Storage Used (Performance DB) (MB)
Description
Collects data about used storage space (in megabytes) for ShareFile account.
Knowledge Article
Summary

This rule collects data about storage used (in megabytes) for ShareFile account.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the rule (the default value is set to 900 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Target ShareFile Account
Enabled by default Yes
Category PerformanceCollection
Generate Alert False
Counter Name StorageUsed

Overridable parameters
Parameter Default Value
IntervalSeconds 900
Debug false
SyncTime

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ShareFile Zone Base Class

ShareFile StorageZone Storage Usage (Performance DB) (%)

Display Name ShareFile StorageZone Storage Usage (Performance DB) (%)
Description
Collects data about percentage of used storage space for StorageZone.
Knowledge Article
Summary

This rule collects data about storage usage for ShareFile StorageZone.

Rule needs to be properly configured before it is enabled.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the rule (the default value is set to 900 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Network Storage Capacity

Maximum capacity of the network shared storage in MB. Default value is 1048576.

This value needs to be correctly configured for the StorageZone network share, before the monitor is enabled.

Target ShareFile Zone Base Class
Enabled by default Yes
Category PerformanceCollection
Generate Alert False
Counter Name UsedSharedStoragePercentage

Overridable parameters
Parameter Default Value
NetworkStorageCapacity 1048576
IntervalSeconds 900
Debug false
SyncTime

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ShareFile StorageZone Storage Used (Performance DB) (MB)

Display Name ShareFile StorageZone Storage Used (Performance DB) (MB)
Description
Collects data about used storage space (in megabytes) for StorageZone.
Knowledge Article
Summary

This rule collects data about storage used (in megabytes) for ShareFile StorageZone.

Rule needs to be properly configured before it is enabled.

Configuration

Following configuration parameters are customizable:

Update Interval in Seconds

The recurring interval of time in seconds in which to run the rule (the default value is set to 900 seconds). In general this parameter should not be changed.

Synchronization Time

The synchronization time specified by using a 24-hour format. No default value specified.

Debug

Used for troubleshooting. When true, writes more information into event log. The default value is set to false.

Network Storage Capacity

Maximum capacity of the network shared storage in MB. Default value is 1048576.

This value needs to be correctly configured for the StorageZone network share, before the monitor is enabled.

Target ShareFile Zone Base Class
Enabled by default Yes
Category PerformanceCollection
Generate Alert False
Counter Name NetworkStorageUsed

Overridable parameters
Parameter Default Value
IntervalSeconds 900
Debug false
SyncTime

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StorageZone Controller Log Watcher

Citrix ShareFile Cloud Storage Uploader Service Error Log Event Rule

Display Name Citrix ShareFile Cloud Storage Uploader Service Error Log Event Rule
Description
Collects error entries for Citrix Sharefile cloud storage uploader service from event log.
Knowledge Article
Summary

This rule collects error entries for Citrix Sharefile cloud storage uploader service from StorageZone Controller event log.

Target StorageZone Controller Log Watcher
Enabled by default Yes
Category EventCollection
Generate Alert False

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Citrix ShareFile Cloud Storage Uploader Service Warning Log Event Rule

Display Name Citrix ShareFile Cloud Storage Uploader Service Warning Log Event Rule
Description
Collects warning entries for Citrix Sharefile cloud storage uploader service from event log.
Knowledge Article
Summary

This rule collects warning entries for Citrix Sharefile cloud storage uploader service from StorageZone Controller event log.

Target StorageZone Controller Log Watcher
Enabled by default Yes
Category EventCollection
Generate Alert False

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Citrix Sharefile File Cleanup Service Error Log Event Rule

Display Name Citrix Sharefile File Cleanup Service Error Log Event Rule
Description
Collects error entries events for Citrix Sharefile file cleanup service from event log.
Knowledge Article
Summary

This rule collects error entries for Citrix Sharefile file cleanup service from StorageZone Controller event log.

Target StorageZone Controller Log Watcher
Enabled by default Yes
Category EventCollection
Generate Alert False

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Citrix Sharefile File Cleanup Service Warning Log Event Rule

Display Name Citrix Sharefile File Cleanup Service Warning Log Event Rule
Description
Collects warning entries events for Citrix Sharefile file cleanup service from event log.
Knowledge Article
Summary

This rule collects warning entries for Citrix Sharefile file cleanup service from StorageZone Controller event log.

Target StorageZone Controller Log Watcher
Enabled by default Yes
Category EventCollection
Generate Alert False

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Citrix Sharefile File Copy Service Error Log Event Rule

Display Name Citrix Sharefile File Copy Service Error Log Event Rule
Description
Collects error entries for Citrix Sharefile file cleanup service from event log.
Knowledge Article
Summary

This rule collects error entries for Citrix Sharefile file copy service from StorageZone Controller event log.

Target StorageZone Controller Log Watcher
Enabled by default Yes
Category EventCollection
Generate Alert False

Top

Citrix Sharefile File Copy Service Warning Log Event Rule

Display Name Citrix Sharefile File Copy Service Warning Log Event Rule
Description
Collects warning entries for Citrix Sharefile file cleanup service from event log.
Knowledge Article
Summary

This rule collects warning entries for Citrix Sharefile file copy service from StorageZone Controller event log.

Target StorageZone Controller Log Watcher
Enabled by default Yes
Category EventCollection
Generate Alert False

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Citrix Sharefile Management Service Error Log Event Rule

Display Name Citrix Sharefile Management Service Error Log Event Rule
Description
Collects error entries for Citrix Sharefile management service service from event log.
Knowledge Article
Summary

This rule collects error entries for Citrix Sharefile management service from StorageZone Controller event log.

Target StorageZone Controller Log Watcher
Enabled by default Yes
Category EventCollection
Generate Alert False

Top

Citrix Sharefile Management Service Warning Log Event Rule

Display Name Citrix Sharefile Management Service Warning Log Event Rule
Description
Collects warning entries for Citrix Sharefile management service service from event log.
Knowledge Article
Summary

This rule collects warning entries for Citrix Sharefile management service from StorageZone Controller event log.

Target StorageZone Controller Log Watcher
Enabled by default Yes
Category EventCollection
Generate Alert False

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Citrix Sharefile Proxy Email Service Error Log Event Rule

Display Name Citrix Sharefile Proxy Email Service Error Log Event Rule
Description
Collects error entries for Citrix Sharefile proxy email service from event log.
Knowledge Article
Summary

This rule collects error entries for Citrix Sharefile proxy email service from StorageZone Controller event log.

Target StorageZone Controller Log Watcher
Enabled by default Yes
Category EventCollection
Generate Alert False

Top

Citrix Sharefile Proxy Email Service Warning Log Event Rule

Display Name Citrix Sharefile Proxy Email Service Warning Log Event Rule
Description
Collects warning entries for Citrix Sharefile proxy email service from event log.
Knowledge Article
Summary

This rule collects warning entries for Citrix Sharefile proxy email service from StorageZone Controller event log.

Target StorageZone Controller Log Watcher
Enabled by default Yes
Category EventCollection
Generate Alert False

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Roll-up Monitors

Target Category Display Name Roll-up Algorithm
ShareFile Services Group
AvailabilityHealth
Availability Health Rollup From StorageZone Connector To StorageZone Connector Group Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From StorageZone Connector To StorageZone Connector Group Monitor WorstOf
PerformanceHealth
Performance Health Rollup From StorageZone Connector To StorageZone Connector Group Monitor WorstOf
SecurityHealth
Security Health Rollup From StorageZone Connector To StorageZone Connector Group Monitor WorstOf
ShareFile Zone (Citrix managed)
AvailabilityHealth
Availability Health Rollup From StorageZone Connector Group To Zone Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From StorageZone Connector Group To Zone Monitor WorstOf
PerformanceHealth
Performance Health Rollup From StorageZone Connector Group To Zone Monitor WorstOf
SecurityHealth
Security Health Rollup From StorageZone Connector Group To Zone Monitor WorstOf
All ShareFile StorageZone Connectors for Network Shares Group
AvailabilityHealth
Availability Health Rollup From StorageZone Connector Network Share To StorageZone Connector StorageZone StorageZone Connector for Network Share Group Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From StorageZone Connector Network Share To StorageZone Connector StorageZone StorageZone Connector for Network Share Group Monitor WorstOf
PerformanceHealth
Performance Health Rollup From StorageZone Connector Network Share To StorageZone Connector StorageZone StorageZone Connector for Network Share Group Monitor WorstOf
SecurityHealth
Security Health Rollup From StorageZone Connector Network Share To StorageZone Connector StorageZone StorageZone Connector for Network Share Group Monitor WorstOf
All ShareFile StorageZone Connectors for SharePoint Group
AvailabilityHealth
Availability Health Rollup From StorageZone Connector SharePoint To StorageZone Connector StorageZone StorageZone Connector for SharePoint Group Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From StorageZone Connector SharePoint To StorageZone Connector StorageZone StorageZone Connector for SharePoint Group Monitor WorstOf
PerformanceHealth
Performance Health Rollup From StorageZone Connector SharePoint To StorageZone Connector StorageZone StorageZone Connector for SharePoint Group Monitor WorstOf
SecurityHealth
Security Health Rollup From StorageZone Connector SharePoint To StorageZone Connector StorageZone StorageZone Connector for SharePoint Group Monitor WorstOf
ShareFile StorageZone Controller
AvailabilityHealth
Availability Health Rollup From StorageZone Service Group To StorageZone Controller Monitor WorstOf
Availability Health Rollup From SSL Certificate Group To StorageZone Controller Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From StorageZone Service Group To StorageZone Controller Monitor WorstOf
Configuration Health Rollup From SSL Certificate Group To StorageZone Controller Monitor WorstOf
PerformanceHealth
Performance Health Rollup From StorageZone Service Group To StorageZone Controller Monitor WorstOf
Performance Health Rollup From SSL Certificate Group To StorageZone Controller Monitor WorstOf
SecurityHealth
Security Health Rollup From StorageZone Service Group To StorageZone Controller Monitor WorstOf
Security Health Rollup From SSL Certificate Group To StorageZone Controller Monitor WorstOf
Citrix ShareFile StorageZone Windows Service Group
AvailabilityHealth
Availability Health Rollup From StorageZone Service To StorageZone Service Group Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From StorageZone Service To StorageZone Service Group Monitor WorstOf
PerformanceHealth
Performance Health Rollup From StorageZone Service To StorageZone Service Group Monitor WorstOf
SecurityHealth
Security Health Rollup From StorageZone Service To StorageZone Service Group Monitor WorstOf
All ShareFile Cloud Storage Uploader Services Group
AvailabilityHealth
Availability Health Rollup From Cloud Storage Uploader Service To Cloud Storage Uploader Service Group Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From Cloud Storage Uploader Service To Cloud Storage Uploader Service Group Monitor WorstOf
PerformanceHealth
Performance Health Rollup From Cloud Storage Uploader Service To Cloud Storage Uploader Service Group Monitor WorstOf
SecurityHealth
Security Health Rollup From Cloud Storage Uploader Service To Cloud Storage Uploader Service Group Monitor WorstOf
All ShareFile File Cleanup Services Group
AvailabilityHealth
Availability Health Rollup From File Cleanup Service To File Cleanup Service Group Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From File Cleanup Service To File Cleanup Service Group Monitor WorstOf
PerformanceHealth
Performance Health Rollup From File Cleanup Service To File Cleanup Service Group Monitor WorstOf
SecurityHealth
Security Health Rollup From File Cleanup Service To File Cleanup Service Group Monitor WorstOf
All ShareFile File Copy Services Group
AvailabilityHealth
Availability Health Rollup From File Copy Service To File Copy Service Group Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From File Copy Service To File Copy Service Group Monitor WorstOf
PerformanceHealth
Performance Health Rollup From File Copy Service To File Copy Service Group Monitor WorstOf
SecurityHealth
Security Health Rollup From File Copy Service To File Copy Service Group Monitor WorstOf
All ShareFile Antivirus Integration Services Group
AvailabilityHealth
Availability Health Rollup From Antivirus Integration Service To Antivirus Integration Service Group Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From Antivirus Integration Service To Antivirus Integration Service Group Monitor WorstOf
SecurityHealth
Security Health Rollup From Antivirus Integration Service To Antivirus Integration Service Group Monitor WorstOf
PerformanceHealth
Performance Health Rollup From Antivirus Integration Service To Antivirus Integration Service Group Monitor WorstOf
All ShareFile Proxy Email Services Group
PerformanceHealth
Performance Health Rollup From Proxy Email Service To Proxy Email Service Group Monitor WorstOf
SecurityHealth
Security Health Rollup From Proxy Email Service To Proxy Email Service Group Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From Proxy Email Service To Proxy Email Service Group Monitor WorstOf
AvailabilityHealth
Availability Health Rollup From Proxy Email Service To Proxy Email Service Group Monitor WorstOf
All ShareFile Management Services Group
AvailabilityHealth
Availability Health Rollup From Management Service To Management Service Group Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From Management Service To Management Service Group Monitor WorstOf
PerformanceHealth
Performance Health Rollup From Management Service To Management Service Group Monitor WorstOf
SecurityHealth
Security Health Rollup From Management Service To Management Service Group Monitor WorstOf
ShareFile
AvailabilityHealth
Availability Health Rollup From Account To Root Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From Account To Root Monitor WorstOf
PerformanceHealth
Performance Health Rollup From Account To Root Monitor WorstOf
SecurityHealth
Security Health Rollup From Account To Root Monitor WorstOf
Citrix Management
AvailabilityHealth
Availability Health Rollup From Root To Root Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From Root To Root Monitor WorstOf
PerformanceHealth
Performance Health Rollup From Root To Root Monitor WorstOf
SecurityHealth
Security Health Rollup From Root To Root Monitor WorstOf
ShareFile Account
AvailabilityHealth
Availability Health Rollup From Zone Group Private To Account Monitor WorstOf
Availability Health Rollup From Zone Group CitrixManaged To Account Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From Zone Group Private To Account Monitor WorstOf
Configuration Health Rollup From Zone Group CitrixManaged To Account Monitor WorstOf
PerformanceHealth
Performance Health Rollup From Zone Group Private To Account Monitor WorstOf
Performance Health Rollup From Zone Group CitrixManaged To Account Monitor WorstOf
SecurityHealth
Security Health Rollup From Zone Group Private To Account Monitor WorstOf
Security Health Rollup From Zone Group CitrixManaged To Account Monitor WorstOf
Citrix Managed ShareFile Zones Group
AvailabilityHealth
Availability Health Rollup From Zone To Zone Group CitrixManaged Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From Zone To Zone Group CitrixManaged Monitor WorstOf
PerformanceHealth
Performance Health Rollup From Zone To Zone Group CitrixManaged Monitor WorstOf
SecurityHealth
Security Health Rollup From Zone To Zone Group CitrixManaged Monitor WorstOf
Customer Managed ShareFile Zones Group
AvailabilityHealth
Availability Health Rollup From Zone Private To Zone Group Private Monitor WorstOf
Availability Health Rollup From Zone Azure To Zone Group Private Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From Zone Private To Zone Group Private Monitor WorstOf
Configuration Health Rollup From Zone Azure To Zone Group Private Monitor WorstOf
PerformanceHealth
Performance Health Rollup From Zone Private To Zone Group Private Monitor WorstOf
Performance Health Rollup From Zone Azure To Zone Group Private Monitor WorstOf
SecurityHealth
Security Health Rollup From Zone Private To Zone Group Private Monitor WorstOf
Security Health Rollup From Zone Azure To Zone Group Private Monitor WorstOf
Citrix ShareFile SSL Certificate Group
AvailabilityHealth
Availability Health Rollup From SSL Certificate Base To SSL Certificate Group Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From SSL Certificate Base To SSL Certificate Group Monitor WorstOf
PerformanceHealth
Performance Health Rollup From SSL Certificate Base To SSL Certificate Group Monitor WorstOf
SecurityHealth
Security Health Rollup From SSL Certificate Base To SSL Certificate Group Monitor WorstOf
All ShareFile SSL Certificates Group
AvailabilityHealth
Availability Health Rollup From SSL Certificate To SSL Certificate Group Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From SSL Certificate To SSL Certificate Group Monitor WorstOf
PerformanceHealth
Performance Health Rollup From SSL Certificate To SSL Certificate Group Monitor WorstOf
SecurityHealth
Security Health Rollup From SSL Certificate To SSL Certificate Group Monitor WorstOf
ShareFile Zone (Customer managed)
AvailabilityHealth
Availability Health Rollup From StorageZone Controller To Zone Private Monitor BestOf
ConfigurationHealth
Configuration Health Rollup From StorageZone Controller To Zone Private Monitor BestOf
PerformanceHealth
Performance Health Rollup From StorageZone Controller To Zone Private Monitor BestOf
SecurityHealth
Security Health Rollup From StorageZone Controller To Zone Private Monitor BestOf
ShareFile Zone (Windows Azure)
AvailabilityHealth
Availability Health Rollup From StorageZone Controller To Zone Azure Monitor BestOf
ConfigurationHealth
Configuration Health Rollup From StorageZone Controller To Zone Azure Monitor BestOf
PerformanceHealth
Performance Health Rollup From StorageZone Controller To Zone Azure Monitor BestOf
SecurityHealth
Security Health Rollup From StorageZone Controller To Zone Azure Monitor BestOf
All ShareFile StorageZone Controllers Group
AvailabilityHealth
Availability Health Rollup From StorageZone Controller To StorageZone Controller Group Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From StorageZone Controller To StorageZone Controller Group Monitor WorstOf
PerformanceHealth
Performance Health Rollup From StorageZone Controller To StorageZone Controller Group Monitor WorstOf
SecurityHealth
Security Health Rollup From StorageZone Controller To StorageZone Controller Group Monitor WorstOf
All ShareFile DLP Integration Services Group
AvailabilityHealth
Availability Health Rollup From DLP Integration Service To DLP Integration Service Group Monitor WorstOf
ConfigurationHealth
Configuration Health Rollup From DLP Integration Service To DLP Integration Service Group Monitor WorstOf
PerformanceHealth
Performance Health Rollup From DLP Integration Service To DLP Integration Service Group Monitor WorstOf
SecurityHealth
Security Health Rollup From DLP Integration Service To DLP Integration Service Group Monitor WorstOf

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Tasks

Target Display Name Description Parameters
ShareFile StorageZone Controller Computer Role Uninstall Citrix MPSHF Agent
Performs silent uninstallation of Citrix Management Pack Agent for ShareFile on Device Manager
---
ShareFile StorageZone Controller Computer Role Install Citrix MPSHF Agent
Installs Citrix Management Pack Agent for ShareFile on the Device Manager.

Parameters:
- AgentInstallationSource: Agent installation and configuration source is specified as either with the management server name where ShareFile MP was installed or with the UNC path where ShareFile MP Agent installation and configuration files exist. If not specified, the task tries to identify the management server automatically.
- AgentInstallationDestination: Specify the agent installation destination folder optionally.
- UpgradeAgent: If true, the existing agent is removed initially and then the new one is installed. Before the agent is upgraded, put the managed node in the maintenance during the installation.
Parameter Default Value
AgentInstallationDestination
AgentInstallationSource
UpgradeAgent false
Debug false
ShareFile StorageZone Controller Computer Role Update Configuration on Citrix MPSHF Agent
Updates configuration on Citrix Management Pack Agent for ShareFile.

Parameters:
- AgentInstallationSource: Agent installation and configuration source is specified as either with the management server name where ShareFile MP was installed or with the UNC path where ShareFile MP Agent installation and configuration files exist. If not specified, the task tries to identify the management server automatically.
Parameter Default Value
AgentInstallationSource
ShareFile Service Windows Stop Service
Attempts to stop the Windows service.
Parameter Default Value
TimeoutSeconds 300
ShareFile Service Windows Start Service
Attempts to start the Windows service.
Parameter Default Value
TimeoutSeconds 300
ShareFile StorageZone Controller Computer Role Check Requirements and Configuration for Citrix MPSHF Agent
Checks if a Citrix system meets the requirements for Citrix Management Pack for ShareFile Agent.
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ShareFile StorageZone Controller Computer Role Check Installation Prerequisites for Citrix MPSHF Agent
Check installation prerequisites for Citrix Management Pack for ShareFile MP Agent.
Parameter Default Value
AgentInstallationSource
ShareFile StorageZone Controller Computer Role Collect Support Information for Citrix MPSHF Agent
Collects support information for Citrix Management Pack for ShareFile MP Agent.
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Views

Folder Display Name Description Target Category
Citrix Library Citrix Management Topology
This view displays topology for all Citrix Management Packs.
Citrix Management Topology
Citrix Library ShareFile StorageZone Controller Computers
Displays a dashboard with StorageZone Controller state, MP Agent alerts and service status.
Logical Entity HealthState
Citrix ShareFile ShareFile Alerts
Displays ShareFile alerts.
ShareFile Alerts
Citrix ShareFile ShareFile Topology
Displays the ShareFile components health topology.
ShareFile Topology
Citrix ShareFile->ShareFile Accounts ShareFile Account Performance
Displays Performance View for ShareFile account.
ShareFile Account Performance
Citrix ShareFile->ShareFile Zones ShareFile Zone Performance
Displays Performance View for ShareFile zones.
ShareFile Zone Base Class Performance
Citrix ShareFile->ShareFile Zones StorageZone Controller Events
Displays ShareFile services events collected from StorageZone Controller event logs.
StorageZone Controller Log Watcher EventCollection
Citrix ShareFile->ShareFile Zones StorageZone Controller Services State
Displays the ShareFile services health states.
Citrix ShareFile StorageZone Windows Service HealthState