Product Documentation

Monitor licenses and alerts

Feb 26, 2018
Use the Dashboard to monitor your license activity. The Dashboard is the default view when you open the License Administration Console.
 

License status at a glance

The Dashboard presents a synopsis of your licenses:

Name Description
Product Product, edition, and type of license
CSS Date The Customer Success Services membership expiration date for the product license
In Use (Available) The number of licenses currently in use, followed by the total number available for use
Expiration The date the license expires
License Type The type of license, such as concurrent user or system licenses
Hosts The Hosts link appears when licenses are checked out and links to a list of the host names with licenses in use

About alerts

Licensing events such as the license server stopping or the expiration of a Citrix Customer Success Services membership trigger dashboard alerts. You configure alerts in the Administration area. The list of displayed alerts is updated when the Dashboard page is reloaded or refreshed.

Alerts about concurrent licenses are tested and triggered at one-minute intervals. The "Vendor Daemon Down" alert is triggered immediately.

There are two categories of alerts:

Critical alerts

Dashboard Alert Administration Name Triggering Event
The vendor daemon has stopped Vendor daemon down The license server stops, unexpectedly or purposely stopped by the administrator.
The concurrent license has expired Out of concurrent licenses All the concurrent licenses have been checked out.
Licenses for product_name have expired Concurrent license expired The license has expired. If the license is not a type of license covered by Customer Success Services there is no deleterious effect from being expired. For example, the startup license and evaluation licenses are always "expired" because they are not covered by Customer Success Services. You can ignore this alert unless it is for a license that shows an expired Customer Success Services date in the dashboard.
Customer Success Services membership expired Customer Success Services
 membership expired
The Customer Success Services membership for a concurrent license has expired.

ImportantImportant alerts

Name of Alert Triggering Event
Concurrent threshold exceeded A percentage (specified by the administrator) of concurrent licenses have been checked out.
Concurrent license expiring Some days (specified by the administrator) remain before the concurrent license expires.
Customer Success Services   membership expiring Some days (specified by the administrator) remain before the Customer Success Services membership for a license expires. If the license is not a type of license covered by Customer Success Services, there is no deleterious effect from being expired. For example, the startup license and evaluation licenses are always "expired" because they are not covered by Customer Success Services. You can ignore this alert unless it is for a license that shows an expired Customer Success Services date in the dashboard.

To view alerts

  1. On the Dashboard, click the red X icon to view critical alerts or the orange ! icon to view important alerts.
  2. Click items in the list to their details.

To clear alerts

Alerts are not cleared automatically when the condition changes. Clear the alert manually to remove it from the list.

Click the X icon next to the alert item.