When you purchase a new Citrix product, your purchase includes a one-year membership in Customer Success Services (formerly referred to as Citrix Subscription Advantage). This membership entitles you to, among other benefits, any product updates, including major and minor releases, released during your membership period. For example, if you purchased XenDesktop, Enterprise edition on July 22, 2015, you are entitled to any updates released for XenDesktop, Enterprise edition until July 22, 2016. After your initial one-year membership period expires, you may choose to renew your Customer Success Services membership. After paying Citrix for your renewal, you can use the Citrix Licensing Manager to install your renewal licenses or you must go to citrix.com and download a license file containing your renewal license.
Customer Success Services renewal license files contain licenses, known as renewal licenses, that extend your Customer Success Services membership for a one-year period. These licenses are required to run any new product releases, excluding hotfixes, that are released during your membership period.
If you do not add the Customer Success Services renewal licenses immediately, your Citrix products do not stop working. However, you cannot run any new software released during your renewed membership until you have the renewal license on your license server.
You do not need to download additional licenses when you install new versions of your products during this membership period. If Citrix releases a product version after your Customer Success Services membership ends, you must renew your Customer Success Services membership and obtain a renewal license before you can use the new product version. When you renew your Customer Success Services membership, you can use the renewal license features of the Citrix Licensing Manager. For more information see, Update licenses.
You can find out what your Customer Success Services dates are by using:
When enabled, the Citrix Licensing Manager contacts Citrix.com web services weekly to check for available Customer Success Services renewal licenses.
Based on how you configure it, the Citrix Licensing Manager automatically or manually checks for Customer Success Services renewal licenses and notifies you or installs the licenses when found.
- In the Citrix Licensing Manager, click the settings icon in the upper right of the UI.
- Select how you want to be notified and if you want renewal licenses to be automically installed.
If the automatic checks for Customer Success Services renewal licenses fail, check the firewall setting or configure a proxy. For this feature to work, the License Server must be able to access https://citrixservices.citrix.com.
For more information, see Configure a proxy server.