Product Documentation

Customer Success Services

Feb 26, 2018

When you purchase a new Citrix product, your purchase includes a one-year membership in Customer Success Services (formerly referred to as Citrix Subscription Advantage). This membership entitles you to, among other benefits, any product updates, including major and minor releases, released during your membership period. For example, if you purchased XenDesktop, Enterprise edition on July 22, 2015, you are entitled to any updates released for XenDesktop, Enterprise edition until July 22, 2016. After your initial one-year membership period expires, you may choose to renew your Customer Success Services membership. After paying Citrix for your renewal, you can use the Citrix Licensing Manager to install your renewal licenses or you must go to citrix.com and download a license file containing your renewal license.

Important

A Customer Success Services membership and its associated license are distinct from your license to run the product. If you do not renew your Customer Success Services membership, your Citrix products do not stop working; however, you are not entitled to any software releases after it expires.

Customer Success Services renewal licenses

Customer Success Services renewal license files contain licenses, known as renewal licenses, that extend your Customer Success Services membership for a one-year period. These licenses are required to run any new product releases, excluding hotfixes, that are released during your membership period.

If you do not add the Customer Success Services renewal licenses immediately, your Citrix products do not stop working. However, you cannot run any new software released during your renewed membership until you have the renewal license on your license server.

You do not need to download additional licenses when you install new versions of your products during this membership period. If Citrix releases a product version after your Customer Success Services membership ends, you must renew your Customer Success Services membership and obtain a renewal license before you can use the new product version. When you renew your Customer Success Services membership, you can use the renewal license features of the Citrix Licensing Manager. For more information see, Update licenses.

Tip

When you download additional license files, you can delete the expired Customer Success Services licenses; however, it is not a requirement. You might want to keep them to make it easier to identify the upgrade that is associated with each base license.

You can find out what your Customer Success Services dates are by using:

Check for and install Customer Success Services renewal licenses with the Citrix Licensing Manager

When enabled, the Citrix Licensing Manager contacts Citrix.com web services weekly to check for available Customer Success Services renewal licenses.

Based on how you configure it, the Citrix Licensing Manager automatically or manually checks for Customer Success Services renewal licenses and notifies you or installs the licenses when found.

  1. In the Citrix Licensing Manager, click the settings icon in the upper right of the UI.
  2. Select how you want to be notified and if you want renewal licenses to be automically installed.

If the automatic checks for Customer Success Services renewal licenses fail, check the firewall setting or configure a proxy. For this feature to work, the License Server must be able to access https://citrixservices.citrix.com.
 For more information, see Configure a proxy server.

Tip

You can also configure the ports, the supplemental grace period, and the language on this page.

  • Automatically check for Customer Success Services renewal licenses and notify when available: Citrix Licensing Manager displays a notification. Click on a link to download and install available renewals. Note that this same notification appears in Studio and Director if they are configured to mange the License Server.
  • Automatically check for and install Customer Success Services renewal licenses when available: Citrix Licensing Manager checks weekly and automatically installs renewal licenses when available. A notification displays for a few days stating that renewals have been installed.
  • Manually check for Customer Success Services renewal licenses: Select the Update Licenses tab and Check for Available Renewals. You can check the Update Licenses tab at any time to see a list of licenses installed in the last 30 days.