Enabling Name Resolution for SharePoint 2007 Servers

SharePoint 2007 servers send the configured server name as the host name within various URLs as part of the response. If a configured SharePoint server name is not the fully qualified domain name (FQDN), NetScaler Gateway cannot resolve the IP address using the SharePoint server name, and some user functions time out with the error message “HTTP:1.1 Gateway Time-out.” These functions can include checking files in and out, viewing the workspace, and uploading multiple files when users are logged on using clientless access.

To resolve this issue, you can try one of the following:

• Configure a DNS suffix on NetScaler Gateway so that the SharePoint host name is converted to an FQDN before name resolution.
• Configure a local DNS entry on NetScaler Gateway for every SharePoint server name.
• Change all the SharePoint server names to use the FQDN, such as SharePoint.intranetdomain instead of SharePoint,

To configure a DNS suffix

1. In the configuration utility, on the Configuration tab, in the navigation pane, expand DNS and then click DNS Suffix.
2. In the details pane, click Add.
3. In DNS Suffix, type the intranet domain name as the suffix, click Create and then click Close.

You can repeat Step 3 for each domain you want to add.

To configure a local DNS record for every SharePoint server name on NetScaler Gateway

1. In the configuration utility, in the navigation pane, expand DNS > Records and then click Address Records.
2. In the details pane, click Add.
3. In Host Name, type the SharePoint host name for the DNS address record.
4. In IP Address, type the IP address of the SharePoint server, click Add, click Create and then click Close.

The host name for which an A record is added should not have a CNAME record. Also, there cannot be duplicate A records on the appliance.