Product Documentation

Enabling NetScaler Gateway Plug-in Logging

You can configure the NetScaler Gateway Plug-in to log all errors to text files that are stored on the user device. Users can configure the NetScaler Gateway Plug-in to set the level of logging on the user device to record specific user activities. When users configure logging, the plug-in creates the following two files on the user device:

  • hooklog<num>.txt, which logs interception messages that the NetScaler Gateway Plug-in generates.
  • nssslvpn.txt, which lists errors with the plug-in.

    Note: The hooklog.txt files are not deleted automatically. Citrix recommends deleting the files periodically.

User logs are located in the following directories in Windows on the user device:

  • Windows XP (all users): %SystemDrive%:\Documents and Settings\All Users\Application Data\Citrix\AGEE
  • Windows XP (user-specific): %SystemDrive%:\Documents and Settings\%username%\Local Settings\Application Data\Citrix\AGEE
  • Windows Vista (all users): %SystemDrive%:\ProgramData\Citrix\AGEE
  • Windows Vista (user-specific): %SystemDrive%:\Users\%username%\AppData\Local\Citrix\AGEE
  • Windows 7 (all users): %SystemDrive%:\ProgramData\Citrix\AGEE
  • Windows 7 (user-specific): %SystemDrive%:\Users\%username%\AppData\Local\Citrix\AGEE
  • Windows 8 (all users): %SystemDrive%:\ProgramData\Citrix\AGEE
  • Windows 8 (user-specific): %SystemDrive%:\Users\%username%\AppData\Local\Citrix\AGEE

You can use these log files to troubleshoot the NetScaler Gateway Plug-in. Users can email the log files to Technical Support.

In the Configuration dialog box, users can set the level of logging for the NetScaler Gateway Plug-in. The logging levels are:

  • Record error messages
  • Record event messages
  • Record NetScaler Gateway Plug-in statistics
  • Record all errors, event messages, and statistics

To enable logging

  1. On the user device, right-click the NetScaler Gateway icon in the notification area and then click Configure NetScaler Gateway.
  2. Click the Trace tab, select the log level and then click OK.

Note: Users must be logged on with the NetScaler Gateway Plug-in to open the Configuration dialog box.

Enabling NetScaler Gateway Plug-in Logging

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