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Troubleshooting the NetScaler Gateway Plug-in Installation Using Active Directory

If the assigned package fails to install when the user device starts, you might see the following warning in the application event log:

Failed to apply changes to software installation settings. Software installation policy application has been delayed until the next logon because an administrator has enabled logon optimization for group policy. The error was: The group policy framework should call the extension in the synchronous foreground policy refresh.

This error is caused by Fast Logon Optimization in Windows XP in which users are allowed to log on before the operating system initialized all of the networking components, including Group Policy Object processing. Some policies might require more than one restart to take effect. To resolve this issue, disable Fast Logon Optimization in Active Directory.

To troubleshoot other installation issues for managed software, Citrix recommends using a group policy to enable Windows Installer Logging.

Troubleshooting the NetScaler Gateway Plug-in Installation Using Active Directory

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