Product Documentation

Viewing the Reports

May 04, 2017

NetScaler Insight Center reports provide a detailed view of the performance of the devices. With the help of these reports, you can analyze the devices being monitored by NetScaler Insight Center and track performance issues.

When you enable data collection, NetScaler Insight Center collects traffic data, analyzes the collected data, and presents it as reports on the dashboard, in various formats as displayed in the following figure.
Figure 1. An example of the various visual representations

The data collected from the devices is aggregated to display the data collected during the last 5 minutes, 1 hour, 1 day, 1 week, and 1 month. You can choose to view the data for a particular period.

The list of parameters displayed in the report depends on the metrics selected at the top right corner of the page. When you select an entity, duration, and metric from the drop-down-list, NetScaler Insight Center displays the relevant values in multiple formats.

For example, if you select Devices from the Web Insight node, select Day as duration and select Hits as the metric to display, then the dashboard displays a bar chart. Below the chart is a tabular representation of the data. In the table you can click on an entry to display a more detailed report, with all of the applicable values shown as both a bar chart and a pie chart.

Note: By default, the dashboard bases the performance chart for the NetScaler ADCs or CloudBridge appliances on the number of hits. To display more details of an appliance's performance, click on its host name, or click on the chart. All components that affect the performance of the appliance are represented in charts.

For details on exporting reports, see Exporting Reports.

Monitoring Skipped Flows

Updated: 2015-05-12

After an ICA connection is established between a client and a NetScaler Gateway appliance, errors can prevent the appliance from exporting the AppFlow records to NetScaler Insight Center.

In such cases, the NetScaler Insight Center dashboard displays the reasons for which the NetScaler appliance does not export the AppFlow records. Following are some examples:
  • An unsupported version of Citrix receiver is installed.
  • NetScaler appliance failure
    • Internal memory errors
    • Protocol parsing errors
  • Unable to identify the ICA stream because of signature mismatch.

You can view the skipped flows are displayed in the HDX Insight > Gateways node.

Monitoring Terminated Sessions

Updated: 2015-05-29

You can identify the root cause of a terminated ICA session by viewing the session termination reason on the HDX Insight node. The session TCP metrics, such as ICA RTT and WAN Latency, are shown along with the termination reason.

An ICA session might get terminated due to the following reasons:
  • User Terminated Session: While connected to a XenApp or XenDesktop server, you manually log off from the session.
  • ICA Session Timeout: You have specified a timeout value for ICA sessions, and the NetScaler appliances does not send any AppFlow records to NetScaler Insight Center for the specified length of time. For more information about ICA session timeout, see Managing System Settings.
  • Session Reliability Timeout: You have specified a session reliability timeout value on a XenServer server, and the NetScaler appliance does not send any AppFlow records to NetScaler Insight Center for the specified length of time.

You can view the terminated session details on the HDX Insight > Users node.