Product Documentation

Desktop View Reports and Metrics

May 24, 2018

The reports and metrics in this view are focussed on the XenDesktop(s).

To navigate to the Desktop view

  1. Log on to your NetScaler MAS using a supported web browser.
  2. Navigate to Analytics > HDX Insight > Desktop.

Dekstop view reports and metrics consists of the following sections:

Summary View

The summary view displays the reports for all the XenDesktops that are logged in during the selected timeline.

All the below metrics/reports, unless explicitly mentioned will have the values corresponding to them for the select time period.

Line Chart
Metrics Description

# Active Sessions

This number indicates the count of active XenApp and XenDesktop sessions.

# Active Apps

This number indicates the count of active XenApp sessions.

ICA RTT

ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.

WAN latency

Latency caused by the client side of the network. I.e. from NetScaler to end user.

DC latency

Latency caused by the server side of the network. I.e. from NetScaler to backend servers.

Bandwidth

Total bytes per second taken for end to end communication during the selected time interval.

Server Side Retransmits

The number of packets retransmitted on the connection between NetScaler and backend server.

Client Side Retransmits

The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.

WAN Jitter

Variation in the latency on a packet flow from the client side.

DC Jitter

Variation in the latency on a packet flow from the server side.

Client side fast RTO

Number of times the retransmission timeout occurred the connection between NetScaler and the end user.

Server side fast RTO

Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.

Client side Zero Window size event

This counter indicates the number of times the client advertised a zero TCP window.

Server side Zero Window size event

This counter indicates the number of times the server advertised a zero TCP window.

localized image
Desktop Summary Report
Metrics Description

Active Sessions

Total number of active XenDesktop sessions during a given time interval.

Active Desktops

Total number of active XenDesktops during a given time interval.

ICA RTT

ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.

WAN latency

Latency caused by the client side of the network. I.e. from NetScaler to end user.

DC latency

Latency caused by the server side of the network. I.e. from NetScaler to backend servers.

Bandwidth

Total bytes per second taken for end to end communication during the selected time interval.

Total Bytes

Total Bytes consumed by the user during the selected time period.

localized image
Threshold Report

The threshold report represents the count of thresholds breached where the entity is selected as Desktop in the selected period. For information on how to create thresholds, see https://docs.citrix.com/en-us/netscaler-mas/12/analytics-how-to-articles/how-to-create-thresholds-and-alerts-using-mas.html.

Per Desktop View

Per desktop view provides detailed end user experience reporting for a selected XenDesktop.

To navigate to the particular Desktop view

  1. Log on to your NetScaler MAS using a supported web browser.
  2. Navigate to MAS Analytics > HDX Insight > Desktop.
  3. Select a particular Desktop from the Desktop Summary Report.
Line Chart
Metrics Description

# Active Sessions

This number indicates the count of active XenApp and XenDesktop sessions.

# Active Apps

This number indicates the count of active XenApp sessions.

ICA RTT

ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.

WAN latency

Latency caused by the client side of the network. I.e. from NetScaler to end user.

DC latency

Latency caused by the server side of the network. I.e. from NetScaler to backend servers.

Bandwidth

Total bytes per second taken for end to end communication during the selected time interval.

Server Side Retransmits

The number of packets retransmitted on the connection between NetScaler and backend server.

Client Side Retransmits

The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.

WAN Jitter

Variation in the latency on a packet flow from the client side.

DC Jitter

Variation in the latency on a packet flow from the server side.

Client side fast RTO

Number of times the retransmission timeout occurred the connection between NetScaler and the end user.

Server side fast RTO

Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.

Client side Zero Window size event

This counter indicates the number of times the client advertised a zero TCP window.

Server side Zero Window size event

This counter indicates the number of times the server advertised a zero TCP window.

localized image
Desktop Users Report

This table gives the insight into the XenDesktop sessions for a particular user. These metrics can be sorted by Desktop Launch Count and Bandwidth.

Metrics Description

Name

Name of the XenDesktop.

Desktop Launch Count

Number of times the desktop has launched.

Bandwidth

Total bytes per second taken for end to end communication during the selected time interval.

DC latency

Latency caused by the server side of the network. I.e. from NetScaler to backend servers.

WAN latency

Latency caused by the client side of the network. I.e. from NetScaler to end user.

ICA RTT

ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.

localized image
User Desktops Active/Inactive Report

These following metrics can be sorted by Bandwidth per interval, session reconnects, and ACR counts.

Metrics Description

Session ID

A unique identity for an ICA session.

Session Type

Application/Desktop.

State

Green/Red for active/Inactive sessions.

Host Delay

Average delay in ICA traffic that passes through the NetScaler ADCs caused by server network.

Bandwidth per Interval

The bandwidth consumed by the session during that particular interval of time.

Session Bandwidth

The bandwidth consumed by the session irrespective of the interval of time.

Bytes per Interval

Number of bytes consumed by the session during that particular interval of time.

Start Time

Session start time.

Up Time

Session duration.

Client IP Address

End user IP.

Server IP Address

Backend/ XenApp server IP.

NetScaler IP Address

NetScaler Management IP (NSIP).

Client Type

Receiver type- Citrix Windows Client etc.

Client Version

Receiver version.

MSI

Boolean (Yes/No). Indicates if the session is multi-stream ICA.

Session Reconnects

Number of times the session reconnected.

ACR Counts

Total number of times a client automatically reconnects users to disconnected sessions.

User Access Type

Displays the mode of access of the ICA session. For example, NetScaler Gateway user/transparent mode.

Country

Country from which the session was established.

Region

Region from which the session was established.

City

City from which the session was established.

USB Status

Active/Inactive -Green/Red.

Number of USB Instances Accepted

The count of USB instances accepted.

Number of USB Instances Rejected

The count of USB instances rejected.

Number of USB Instances Stopped

The count of USB instances stopped.

Client Host Name

The host name of the client.

HA Failover Count

Number of times HA failover occurred.

Reason for termination

Displays the reason for a session termination. For example, ICA Session Timeout, Session terminated by the user.

ICA RTT

ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.

WAN latency

Latency caused by the client side of the network. I.e. from NetScaler to end user.

DC latency

Latency caused by the server side of the network. I.e. from NetScaler to backend servers.

Total Bytes

Total Bytes consumed by the user during the selected time period.

Server Side Retransmits

The number of packets retransmitted on the connection between NetScaler and backend server.

Client Side Retransmits

The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.

Client side Zero Window size event

This counter indicates the number of times the client advertised a zero TCP window.

Client side fast RTO

Number of times the retransmission timeout occurred the connection between NetScaler and the end user.

Server side Zero Window size event

This counter indicates the number of times the server advertised a zero TCP window.

Server side fast RTO

Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.

VDI Image Name

Name of the XenDesktop to which the user is connected

Diagram

localized image

Per Desktop Session View

Per desktop session view provides reporting for a particular selected XenDesktop session.

To navigate to the Desktop session view

  1. Log on to your NetScaler MAS using a supported web browser.
  2. Navigate to MAS Analytics > HDX Insight > Desktop.
  3. Select a particular desktop from the Desktop Summary Report.
  4.  Select a session from current sessions report.
Timeline Chart

The per user session view provides reporting for a particular selected user’s session.

To view the metrics for a selected user’s session

  1. Log on to your NetScaler MAS using a supported web browser.
  2. Navigate to Analytics > HDX Insight > Users.
  3. Select a particular user from the User Summary Report section.
  4. Select a session from Current Sessions or Terminated Sessions column.
Metrics Description

Session Reconnects

This number indicates the count of active XenApp and XenDesktop sessions.

ACR Counts

This number indicates the count of active XenApp sessions.

ICA RTT

ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.

WAN latency

Latency caused by the client side of the network. I.e. from NetScaler to end user.

DC latency

Latency caused by the server side of the network. I.e. from NetScaler to backend servers.

Session Bandwidth

The bandwidth consumed by the session irrespective of the interval of time.

Server Side Retransmits

The number of packets retransmitted on the connection between NetScaler and backend server.

Client Side Retransmits

The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.

WAN Jitter

Variation in the latency on a packet flow from the client side.

DC Jitter

Variation in the latency on a packet flow from the server side.

Client side fast RTO

Number of times the retransmission timeout occurred the connection between NetScaler and the end user.

Server side fast RTO

Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.

Bandwidth per Interval

The bandwidth consumed by the session during that particular interval of time.

Server side Zero Window size event

This counter indicates the number of times the server advertised a zero TCP window.

Client side Zero Window size event

This counter indicates the number of times the client advertised a zero TCP window.

localized image
Related Desktop Sessions Report

These following metrics can be sorted by Bandwidth per interval, session reconnects, and ACR counts.

Metrics Description

Session ID

A unique identity for an ICA session.

Session Type

Application/Desktop.

State

Green/Red for active/Inactive sessions.

Host Delay

Average delay in ICA traffic that passes through the NetScaler ADCs caused by server network.

Bandwidth per Interval

The bandwidth consumed by the session during that particular interval of time.

Session Bandwidth

The bandwidth consumed by the session irrespective of the interval of time.

Bytes per Interval

Number of bytes consumed by the session during that particular interval of time.

Start Time

Session start time.

Up Time

Session duration.

Client IP Address

End user IP.

Server IP Address

Backend/ XenApp server IP.

NetScaler IP Address

NetScaler Management IP (NSIP).

Client Type

Receiver type- Citrix Windows Client etc.

Client Version

Receiver version.

MSI

Boolean (Yes/No). Indicates if the session is multi-stream ICA.

Session Reconnects

Number of times the session reconnected.

ACR Counts

Total number of times a client automatically reconnects users to disconnected sessions.

User Access Type

Displays the mode of access of the ICA session. For example, NetScaler Gateway user/transparent mode.

Country

Country from which the session was established.

Region

Region from which the session was established.

City

City from which the session was established.

USB Status

Active/Inactive -Green/Red.

Number of USB Instances Accepted

The count of USB instances accepted.

Number of USB Instances Rejected

The count of USB instances rejected.

Number of USB Instances Stopped

The count of USB instances stopped.

Client Host Name

The host name of the client.

HA Failover Count

Number of times HA failover occurred.

Reason for termination

Displays the reason for a session termination. For example, ICA Session Timeout, Session terminated by the user.

ICA RTT

ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.

WAN latency

Latency caused by the client side of the network. I.e. from NetScaler to end user.

DC latency

Latency caused by the server side of the network. I.e. from NetScaler to backend servers.

Total Bytes

Total Bytes consumed by the user during the selected time period.

Server Side Retransmits

The number of packets retransmitted on the connection between NetScaler and backend server.

Client Side Retransmits

The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.

Client side Zero Window size event

This counter indicates the number of times the client advertised a zero TCP window.

Client side fast RTO

Number of times the retransmission timeout occurred the connection between NetScaler and the end user.

Server side Zero Window size event

This counter indicates the number of times the server advertised a zero TCP window.

Server side fast RTO

Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.

VDI Image Name

Name of the XenDesktop to which the user is connected

localized image