Product Documentation

User View Reports and Metrics

May 24, 2018

The reports and metrics in this view are displayed per XenApp/XenDesktop user(s).

To navigate to the Users view

  1. Log on to your NetScaler MAS using a supported web browser.
  2. Navigate to Analytics > HDX Insight > Users
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User view reports and metrics consists of the following sections:

Summary view

The summary view displays the reports for all the users that have logged in during the selected timeline. All the metrics/reports in this view displays the values corresponding to them for the selected time period unless specified otherwise.

To change the selected time period

  1. Use the time period drop-down or the time slider to set the desired time interval.
  2. Click Go.
Line Chart
Metrics Description

# Active Sessions

This number indicates the count of active XenApp and XenDesktop sessions.

# Active Apps

This number indicates the count of active XenApp sessions.

ICA RTT

ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.

WAN latency

Latency caused by the client side of the network. I.e. from NetScaler to end user.

DC latency

Latency caused by the server side of the network. I.e. from NetScaler to backend servers.

Bandwidth

Total bytes per second taken for end to end communication during the selected time interval.

Server Side Retransmits

The number of packets retransmitted on the connection between NetScaler and backend server.

Client Side Retransmits

The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.

WAN Jitter

Variation in the latency on a packet flow from the client side.

DC Jitter

Variation in the latency on a packet flow from the server side.

Client side fast RTO

Number of times the retransmission timeout occurred the connection between NetScaler and the end user.

Server side fast RTO

Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.

Client side Zero Window size event

This counter indicates the number of times the client advertised a zero TCP window.

Server side Zero Window size event

This counter indicates the number of times the server advertised a zero TCP window.

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User Summary Report

Following are the metrics that are specific to this report.

Metrics Description

# Active Sessions

This number indicates the count of active XenApp and XenDesktop sessions.

# Active Apps

This number indicates the count of active XenApp sessions.

ICA RTT

ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.

WAN latency

Latency caused by the client side of the network. I.e. from NetScaler to end user.

DC latency

Latency caused by the server side of the network. I.e. from NetScaler to backend servers.

Bandwidth

Total bytes per second taken for end to end communication during the selected time interval.

Server Side Retransmits

The number of packets retransmitted on the connection between NetScaler and backend server.

Client Side Retransmits

The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.

WAN Jitter

Variation in the latency on a packet flow from the client side.

DC Jitter

Variation in the latency on a packet flow from the server side.

Client side fast RTO

Number of times the retransmission timeout occurred the connection between NetScaler and the end user.

Server side fast RTO

Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.

Client side Zero Window size event

This counter indicates the number of times the client advertised a zero TCP window.

Server side Zero Window size event

This counter indicates the number of times the server advertised a zero TCP window.

Total App Launch Count

Total Apps launched by the user during the selected time period.

Total Bytes

Total Bytes consumed by the user during the selected time period.

Active Desktops

Total number of active XenDesktops during a given time interval.

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Channels

Channels represent the overall bandwidth or the total bytes consumed by each ICA virtual channel in the form of a doughnut chart. You can also sort the metrics by bandwidth, or Total bytes.

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User Agents

User Agents represent the overall bandwidth/total bytes consumed by each end point in the form of a doughnut chart. You can also sort the metrics by bandwidth, or Total bytes.

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Thresholds Breach Count

The Thresholds breach count metrics represent the count of thresholds breached in the selected time period. For more information on how to create thresholds, see https://docs.citrix.com/en-us/netscaler-mas/12/analytics-how-to-articles/how-to-create-thresholds-and-alerts-using-mas.html.

World Map

The World map view in HDX insight allows the administrators to view the historical and active users details from a geographical point of view. The administrators can have a World view of the system, drill-down to a particular country and further into cities as well by simply clicking on the region. The administrators can further drill-down to view information by city and state. From NetScaler MAS version 12.0 and later, you can drill-down to users connected from a Geo location.

The following details can be viewed on the World Map in HDX insight, and the density of each metrics is displayed in the form of a heat map:

  • ICA RTT
  • WAN Latency
  • DC Latency
  • Bandwidth
  • Total Bytes 
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Per User View

The per user view provides detailed end user experience reporting for any particular selected user.

To navigate to specific user’s metrics

  1. Log on to your NetScaler MAS using a supported web browser.
  2. Navigate to Analytics > HDX Insight > Users.
  3. Select a particular user from the Users summary report.
Line Chart

Line chart displays the summary of all the metrics for the particular selected user during the selected time period.

Current/Terminated Sessions Report

This report is pertinent to all current/terminated user sessions for the selected user. These metrics can be sorted by start time, session reconnects and ACR count.

Metrics Description

Session ID

A unique identity for an ICA session.

Session Type

Application/Desktop.

State

Green/Red for active/Inactive sessions.

Host Delay

Average delay in ICA traffic that passes through the NetScaler ADCs caused by server network.

Bandwidth per Interval

The bandwidth consumed by the session during that particular interval of time.

Session Bandwidth

The bandwidth consumed by the session irrespective of the interval of time.

Bytes per Interval

Number of bytes consumed by the session during that particular interval of time.

Start Time

Session start time.

Up Time

Session duration.

Client IP Address

End user IP.

Server IP Address

Backend/ XenApp server IP.

NetScaler IP Address

NetScaler Management IP (NSIP).

Client Type

Receiver type- Citrix Windows Client etc.

Client Version

Receiver version.

MSI

Boolean (Yes/No). Indicates if the session is multi-stream ICA.

Session Reconnects

Number of times the session reconnected.

ACR Counts

Total number of times a client automatically reconnects users to disconnected sessions.

User Access Type

Displays the mode of access of the ICA session. For example, NetScaler Gateway user/transparent mode.

Country

Country from which the session was established.

Region

Region from which the session was established.

City

City from which the session was established.

USB Status

Active/Inactive -Green/Red.

Number of USB Instances Accepted

The count of USB instances accepted.

Number of USB Instances Rejected

The count of USB instances rejected.

Number of USB Instances Stopped

The count of USB instances stopped.

Client Host Name

The host name of the client.

HA Failover Count

Number of times HA failover occurred.

Reason for termination

Displays the reason for a session termination. For example, ICA Session Timeout, Session terminated by the user.

ICA RTT

ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.

WAN latency

Latency caused by the client side of the network. I.e. from NetScaler to end user.

DC latency

Latency caused by the server side of the network. I.e. from NetScaler to backend servers.

Total Bytes

Total Bytes consumed by the user during the selected time period.

Server Side Retransmits

The number of packets retransmitted on the connection between NetScaler and backend server.

Client Side Retransmits

The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.

Client side Zero Window size event

This counter indicates the number of times the client advertised a zero TCP window.

Client side fast RTO

Number of times the retransmission timeout occurred the connection between NetScaler and the end user.

Server side Zero Window size event

This counter indicates the number of times the server advertised a zero TCP window.

Server side fast RTO

Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.

HDX Insight metrics available from NetScaler MAS 12.0 and later
L7 Client-side Latency
The average L7 latency observed between the ICA client and the NetScaler instance. This metrics is useful in case of non-Citrix devices being present in the delivery path.
L7 Server-side Latency
The average L7 latency observed between the NetScaler device and the XenApp. This metrics is useful in case of non-Citrix devices being present in the delivery path.
Maximum Breach Latency
The highest value of the L7 latency when a breach of a defined threshold for a set time interval occurs.
Average Breach Latency
The average value of L7 latency when the system is in a "L7 latency breached" state.
L7 Threshold Breach Count
The number of times a L7 threshold breach has occurred.
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Desktop Users

This table gives the insight into the XenDesktop sessions for a particular user. These metrics can be sorted by Desktop Launch Count and Bandwidth.

Metrics Description

Name

Name of the XenDesktop.

Desktop Launch Count

Number of times the desktop has launched.

Bandwidth

Total bytes per second taken for end to end communication during the selected time interval.

DC latency

Latency caused by the server side of the network. I.e. from NetScaler to backend servers.

WAN latency

Latency caused by the client side of the network. I.e. from NetScaler to end user.

ICA RTT

ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.

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Applications

A bar graph representing apps sorted by Active, total session launch count, total app launch count and launch duration.

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Instances

A bar graph representing NetScaler Instances sorted by Active and total apps

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Channels

Channels represent the overall bandwidth or the total bytes consumed by each ICA virtual channel in the form of a doughnut chart. You can also sort the metrics by bandwidth, or Total bytes.

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User Agents

User Agents represent the overall bandwidth/total bytes consumed by each end point in the form of a doughnut chart. You can also sort the metrics by bandwidth, or Total bytes.

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Per User Session View

The per user session view provides reporting for a particular selected user’s session.

To view the metrics for a selected user’s session

  1. Log on to your NetScaler MAS using a supported web browser.
  2. Navigate to Analytics > HDX Insight > Users.
  3. Select a particular user from the User Summary Report section.
  4. Select a session from Current Sessions or Terminated Sessions column.
Timeline chart
Metrics Description

Session Reconnects

This number indicates the count of active XenApp and XenDesktop sessions.

ACR Counts

This number indicates the count of active XenApp sessions.

ICA RTT

ICA RTT is the screen lag that the user experiences while interacting with an application or desktop hosted on XenApp or XenDesktop respectively.

WAN latency

Latency caused by the client side of the network. I.e. from NetScaler to end user.

DC latency

Latency caused by the server side of the network. I.e. from NetScaler to backend servers.

Session Bandwidth

The bandwidth consumed by the session irrespective of the interval of time.

Server Side Retransmits

The number of packets retransmitted on the connection between NetScaler and backend server.

Client Side Retransmits

The number of packets retransmitted on the connection between NetScaler and the end user. A high value of this metric does not mean that the user experience will not be seamless but indicates high bandwidth utilization due to retransmits.

WAN Jitter

Variation in the latency on a packet flow from the client side.

DC Jitter

Variation in the latency on a packet flow from the server side.

Client side fast RTO

Number of times the retransmission timeout occurred the connection between NetScaler and the end user.

Server side fast RTO

Number of times the retransmission timeout occurred on the connection between NetScaler and backend server.

Bandwidth per Interval

The bandwidth consumed by the session during that particular interval of time.

Server side Zero Window size event

This counter indicates the number of times the server advertised a zero TCP window.

Client side Zero Window size event

This counter indicates the number of times the client advertised a zero TCP window.

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Active Application

The Active Applications section displays the active applications of the selected user. These applications can also be sorted by number of active sessions and launch durations.

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Related Sessions

The related Sessions section displays the related sessions of the selected user’s sessions. The relationship can be selected as common servers or common NetScaler.

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