How to Diagnose and Troubleshoot NetScaler Instances

Applications deployed in an enterprise network runs on thousands of backend servers in a large infrastructure, and the traffic sent to these servers pass through the virtual servers configured in the NetScaler instances and are monitored by using virtual servers. Also, each of the virtual servers are bound to multiple services representing the backend servers.  As the infrastructure size gets larger, it becomes difficult to track the problems associated with the huge amount of traffic received on the servers and narrow down on the required troubleshooting.

With NetScaler MAS Diagnostics and Troubleshooting, you can diagnose NetScaler instances with the problem associated to the virtual servers configured such as the state of the virtual servers, state of the services, AppFlow configuration.

Note: NetScaler SD WAN and NetScaler Gateway instances are not supported.  

To diagnose a NetScaler instance:

  1. Login to NetScaler MAS using administrator credentials.

  2. Navigate to System > Diagnostics > Troubleshooting.

  3. In the Select NetScaler field, select the NetScaler instance from the available instances, and click Select.

    Note: You can also use the search option to search for a NetScaler instance discovered in NetScaler MAS.

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  4. Click Diagnose.  

    Appflow Configuration on NetScaler are listed down. Also, virtual servers are grouped according to their type, and corresponding issues regarding them are displayed.

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    You can further drill-down to see the problems related to the virtual servers.

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How to Diagnose and Troubleshoot NetScaler Instances

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