Product Documentation

Memory dumps

A memory dump is generated when a process crashes. All memory dumps currently on the system can be downloaded in one combined package, and uploaded to an FTP server for examination by the NetScaler support team. However, you can delete individual memory dumps.

To download memory dumps:

  1. In the NetScaler SD-WAN Center web interface, click the Monitoring tab and then click Diagnostics.

  2. In the Memory Dumps section, from the Memory Dump Package drop-down list select a memory dump package.

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  3. Click Download All.  Save the memory dump package on your local computer.

To upload a memory dump package to an FTP server:

  1. In the Memory Dumps section, from the Memory Dump Package drop-down list select a memory dump package.

  2. Click Upload to FTP Server. This opens the Upload All to FTP dialog box for specifying your FTP authentication information and uploading the package to the NetScaler Customer Support FTP server, or to another FTP host.

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  3. In the Customer Name field, enter a name to assist NetScaler SD-WAN Support in identifying the diagnostic packages.

     A directory with this name will be created on the NetScaler FTP server, and your files will be uploaded to that location.

  4. In the FTP Host field, enter the IP address or host name (if DNS is configured) of the FTP server.

  5. In the Username field, enter a user name to be used to log onto the FTP server.

  6. In the Password field, enter the password associated with the user name.

  7. Click Upload.

Memory dumps

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