Product Documentation

Upgrade to 10.0 With Working Virtual WAN Configuration

Note

The upgrade is a multi-step process, if you are upgrading from previous release versions; 8.1.x, 90.x, 9.1.x, 9.2.x to 10.0. The Virtual WAN software is upgraded centrally from the MCN appliance using tar.gz files first, and then the .zip file is used to upgrade to 10.0 and later release versions.

For users upgrading to 10.1 from release version earlier than 9.3 to 10.x, ensure that you upgrade to release version 9.3.3 and then to release version 10.1. In release version 10.0 there is a change in database to support RCNs which is not compatible to releases prior to 9.3.3. If you want to revert back to pre-9.3.3 after upgrading to 10.0.2 directly using the Activate Staged option leads to database reset.

Prerequisites

  1. Have a valid SD-WAN license.

  2. Have a working Virtual WAN configuration running release version 8.1.x, 9.0.x, 9.1.x, 9.2.x with virtual paths established from MCN appliance to the branch site appliances.

Upgrade procedure

If your MCN appliance is running previous releases 8.1.x, 9.0.x, 9.1.x, 9.2.x, follow steps outlined in the Upgrading with Virtual WAN configuration using the ns-sdw-sw_<APPLIANCE-MODEL>_10.0.0.x.tar.gz.

If your MCN appliance is running 9.3.x or newer proceed with the steps below. This procedure is accomplished by using the ns-sdw-sw-<release-version>.zip file.

  1. Perform Change Management by uploading single step upgrade package, ns-sdw-sw-10.0.x.zip file after downloading the package from the download server; https://www.citrix.com/downloads/netscaler-sd-wan/

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    Note

    If your appliance is already running release version 10.0 and you are upgrading the appliance to the next build version, uploading the single step upgrade (.zip) package file displays only the MCN software unless you click on the Verify or Stage appliance change management options.  

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  2. Click Stage Appliances once upload process is successful and relevant models are displayed that would be upgraded based on the configuration file that has information about each branch platform models. License agreement page is displayed.

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  3. After accepting license agreement, you are navigated to Appliance Staging page which shows the status of package preparation and staging followed by transfer status for each branch.

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    The various states of software package configuration displayed in the summary table indicate the following:

    • Preparing - local processing to prepare update package for transfer to the appliance.

    • Preparing Region Packages - local processing to prepare update package for transfer to RCN. (Applicable if RCN is part of network).

    • Percentage - percent of package transferred to the appliance.

    • Unpacking - remote appliance processing to apply the update package.

    • Transferring Region - Package are being transferred to RCN. (Applicable if RCN is part of network).

    • Failed - remote detected incomplete transfer.

    • Canceled - canceled by user when ‘Ignore Incomplete’ was checked during Stage Appliances

    • Not Needed - prepared staged package does not include this site-appliance name..

    • Not Connected - local cannot see the remote’s active package information.

  4. After completion of transfer, you are navigated to Activation page where you can click on Activate Staged button to active the staged software.

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  5. Click done once the countdown is completed and the button is enabled.

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  6. Navigate to Change Management page and you can check the transfer status of WANOP, SVM, XenServer Hotfixes for applicable branches only.

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  7. Navigate to Change Management Settings page to schedule the installation of software other than non-SDWAN like WANOP, SVM, XenServer Hotfixes. By default the MCN assigns schedules installation to be attempted every day at 21:20:00 based on software availability on the branches.

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  8. For detailed information or help on the scheduling information, you can click on the help icon. You can also edit scheduling information.

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    Below is a sample scheduling information with the supported status details.

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    Scheduling Information Status Description
    Green check mark Upgrade is Successful.
    Orange exclamation Appliance has received all necessary components, waiting for its scheduled installation window to start.
    Yellow circle Change Management has not been done, No action is required.
    Red cross mark An error has occurred during installation of OS components. Please try Change Management once again, if problem persists, please contact tech support.
    Orange dotted circle Files are being transferred to the appliance.
    Yellow dotted circle Upgrade is in progress.

Upgrade to 10.0 With Working Virtual WAN Configuration