Product Documentation

How to download core or crashed files from Citrix ADC appliance

This troubleshooting article explains how an administrator can download core or crash files from the Citrix ADC GUI.

Download core or crash files from Citrix ADC appliance

To download files, you must complete the following procedure.

  1. Sign into NetScaler GUI and navigate to System > Diagnostics page.
  2. click the Download core files link in the Diagnostic page, as shown in the following screenshot.

    Note: You must download the latest core or crash files generated by the appliance that are relevant to the time-stamp of your issue. The files can be located either in the core or crash directory.

  3. Select the relevant file and click Download.

    Download file

Download core or crash files from Citrix ADC appliance using SFTP client

To download the core or crash files from a NetScaler appliance, complete the following procedure:

  1. Open WinSCP and log on to the NetScaler Management IP.

  2. Navigate to the /var/core/1 to download the files.

    Packet size

How to download core or crashed files from Citrix ADC appliance