Product Documentation

NetScaler GUI

Apr 26, 2017

Q: When I use Firefox to compare two NetScaler configurations, the browser seems to freeze.

A: Firefox will eventually display the differences in the configurations, but the process takes a considerable amount of time if there are more than 1000 differences. Use Chrome for a faster response.

Q: I am using a MAC Safari browser to upgrade a NetScaler ADC. On the upgrade wizard, when I click the Browse button to choose the build file from the appliance, the dialog box does not show any files or folders. Also, when I navigate back to the root folder, the dialog box displays the top level folder, but I cannot browse it. What should I do?

A: On the Safari browser, click the Settings icon and navigate to Preferences > Security > Manage Website Settings > Java, and then change value of the When visiting other websites setting to Run in unsafe mode.

 

Q: What should I do before accessing the NetScaler configuration utility?

A: Before accessing a new version of the NetScaler software:
  • Clear browser cache including cookies.
  • Access GUI in browser incognito mode.
  • Access GUI in some other browser.
  • Uncheck  'Use software acceleration’ option in setting and restart the browser.
  • Access chrome: extensions, uncheck the 'Enable' box and restart Chrome browser.

 

Q: I am using HTTP to access the configuration utility. Which port should I open?

A: Open TCP port 3010 when using HTTP to access the configuration utility.

Q: I am using HTTPS to access the configuration utility. Which port should I open?

A: Open TCP port 3008 when using HTTPS to access the configuration utility.

 

Q: With which browsers is the configuration utility compatible for different operating systems?

A: The following table lists the compatible browsers:
Operating System Browser Versions

Windows 7

Internet Explorer

8 and 9

Mozilla Firefox

3.6.25 and above

Chrome

15 and above

Windows 64 bit

Internet Explorer

8 and 9

Chrome

15 and above

MAC OS

Mozilla Firefox

12 and above

Safari

5.1.3

 

 

Q: When I access the NetScaler configuration utility by using Internet Explorer version 8 or 9, the browser displays only a grey bar at the top of the screen. What should I do?

A: The browser might be set in compatibility mode. To disable compatibility mode, go to Tools > Compatibility View Settings and clear the Display all websites in Compatibility View check box.

 


Q: Even after I disable compatibility mode in Internet Explorer version 8 or 9, the configuration utility does not appear. What should I do?

A: Make sure that the browser mode and document mode in the browser are set to the same version. To view the configuration, press F12. Set the values to either Internet Explorer 8 or Internet Explorer 9.

Q: After logging into the NetScaler appliance, the page appears blank. What should I do?

A: Make sure you have disabled the Protected mode in your browser settings. If this is enabled, the Java Script is causing the NetScaler user interface screen to appear blank.

To disable this option:

1.    In your IE browser settings, go to Internet Options.

2.    Go to Security tab settings, click Restricted sites zone to disable Enable Protected Mode check box.

3.    Click Apply and OK.

Q: When I access the NetScaler configuration utility by using Internet Explorer version 9, the utility displays the following error message: "You are not logged in. Please login." What should I do?

A: Make sure that the cookies are not blocked in your Interner Explorer settings. Go to Tools > Internet Options. Click the Privacy tab, and then under Settings, make sure that the slider is set to Medium or any lower value.