Call Home monitors, and notifies critical events on a NetScaler appliance. By enabling Call Home, you can automate the error notification process. You not only avoid calling Citrix support, raise a service request, and upload system data before Citrix support can troubleshoot the issue, but also identify and resolve issues before it occurs.
Yes, Call Home is enabled by default on the appliance. If you upgrade to the latest software from an older version where Call Home was disabled by default, the upgrade process automatically enables the feature. If you later choose to disable it, the updated setting is remembered for all further upgrades. For information, see Call Home.
Access to an Internet connection.
Note: If your NetScaler appliance does not have an Internet connectivity, you can configure a proxy server through which NetScaler can generate system logs and upload it to the Citrix Technical Support server (CIS).
NetScaler release 10.0 and later.
Call Home feature is enabled by default on all NetScaler platforms and all appliance models (MPX, VPX, and SDX).
No, you need not configure SNMP for Call Home to monitor error conditions, because SNMP and Call Home uploads are independent of each other. If you want to be notified each time an error condition occurs, you can configure the CALLHOME-UPLOAD-EVENT SNMP alarm to generate an SNMP alert whenever a Call Home upload happens. The SNMP alert notifies the local administrator about the occurrences of critical events.
For all critical hardware-related events, Call Home automatically creates a service request to Citrix. For other errors, after you review the system logs, you can contact the Citrix Technical Support team to open a service request for further investigation. For more information, see http://support.citrix.com/article/CTX126172.
Call Home supports monitoring of the following events in a NetScaler appliance:
No, Call Home does not require a separate license. You can enable it in all NetScaler platform licenses.
Call Home collects and sends two types of data to CIS. They are:
Yes. If your NetScaler appliance does not have direct Internet connectivity, you can configure a proxy server and upload system logs to Citrix Technical Support server (CIS).
Unfortunately, you cannot review Call Home data before it is sent to CIS. Call Home does not collect any other data in addition to the data that you will provide when contacting Citrix support team.
Call Home provides data security and privacy in the following ways: