Product Documentation

Known issues

May 22, 2017

Version 5.8

The following known issues exist in this version:

  • Group policies in Citrix Studio are missing if the UPM - Software\Microsoft\Speech_OneCore policy under Profile Management > Registry > Default Exclusions was configured before upgrading the Delivery Controller from 7.11 to 7.14, from 7.12 to 7.14, or from 7.13 to 7.14. As a workaround, remove the policy before upgrading the Delivery Controller. For more information, see CTX 224755.

    [#UPM-538]

  • When running on a 32-bit Windows OS, Profile Management 5.8 might exit unexpectedly seven days after you enable the Customer Experience Improvement Program (CEIP). See CTX 224931 for the workaround to this issue.

    [#UPM-576]

Version 5.7

The following known issues exist in this version.

  • The Windows 10 Start menu can exit unexpectedly and tiles can disappear if the Folders to mirror policy is not enabled. As a workaround, configure Folders to mirror to add the following folders:
    • AppData\Local\Microsoft\Windows\INetCookies (Cookies location for Windows 8.1)
    • AppData\Roaming\Microsoft\Windows\Cookies (Cookies location for Windows 7 and Windows 8)
    • AppData\Local\Microsoft\Windows\WebCache (Cookies database is maintained at Webcache01.dat

      [#UPM-377]

  • Enabling both the Offline profile support policy on a VDA and the Delete locally cached profiles on logoff policy simultaneously can cause a new local profile to be created at each logon.
    Note: When Profile Management is working with a VDA, the Delete locally cached profiles on logoff policy is automatically enabled.

    [#UPM-404]

  • Occasionally, file type associations (FTA) fails to roam with Profile Management on Windows 10 and Windows Server 2016.

    [#UPM-413]

  • Windows 10 Start menu tiles can disappear when a user roams with different client devices several times. This is a third-party issue. For more information, see the note in the technical article Deploy Roaming User Profiles.

    [#UPM-415]

Version 5.6

The following known issues exist in this version.

  • When Active write back Registry is enabled on Windows 7, logging on, renaming a key in the HKCU hive several times, and then logging off causes all the renamed keys to be created and backed up to the user store – not just the most recently renamed key.

    [#UPM-26]
  • When Active write back Registry is enabled, logging on, deleting a key in the HKCU hive, and creating a new key with the same name before the change is written back to the user store causes the new key to fail to be backed up to the user store.

    [#UPM-31]

  • If the template profile path is set as a local path, a temporary profile is created when a user logs on. As a workaround, in place of the absolute path, use the Universal Naming Convention (UNC) of a share location.

    [#UPM-189] [#454122]

Version 5.5

The following known issues exist in this version.

  • Profile Management might not synchronize files to the Profile Management user profile store and the following error message appears in the Profile Management log:

    "MoveFileAPIWrapper: Renaming/moving to returned: Cannot create a file when that file already exists."

    [#LC4320]

  • If the template profile path is set as a local path, a temporary profile is created when a user logs on. As a workaround, in place of the absolute path, use the Universal Naming Convention (UNC) of a share location.

    [#454122]
  • If you log off and back on to the session after clicking “Reset Profile” in Citrix Director for that session, the new profile cannot be loaded. As a workaround, uninstall Microsoft Updates KB3176495 and KB3176936.

    [#658534]

Version 5.4

The following known issues exist in this version.

  • If the template profile path is set as a local path, a temporary profile is created when a user logs on. As a workaround, in place of the absolute path, use the Universal Naming Convention (UNC) of a share location.

    [#454122]

  • Profile Management fails to delete Citrix roaming profiles on Windows 10 OS. As a result, the Start menu closes unexpectedly and certain default programs can be missing from the taskbar in subsequent sessions. This issue occurs when any one of the following features is enabled:
    • Delete locally cached profiles on logoff
    • Local profile conflict handling
      • Delete local profile
      • Rename local profile
    • Template profile
      • Template profile overrides local profile
      • Template profile overrides roaming profile
      • Template profile used as a Citrix mandatory profile for all logons.

      [#565138]

  • Profile Management cannot be installed correctly on a VDA as the Citrix Desktop Service cannot be stopped during the process of installation. The issue occurs intermittently. As a workaround, select the “reboot later” option instead of “restart service” option to install Profile Management on a VDA.

    [#588169]
  • When using “use remote service” with Performance Monitor, Profile Management logoff durations from Microsoft Windows 10 or Microsoft Windows 7 machines are not correct.

    [#600109]
  • When upgrading Profile Management from 5.3 (or an earlier version) to 5.4 (or a later version) on Windows 2012 R2, Windows 10, and Windows 8, the user store is not found after the upgrade if the user store path contained “!CTX_OSNAME!” as the operating system name or “!CTX_PROFILEVER!” as the profile version before the upgrade. 

Workaround: Manually correct the path to the user store. Refer to this table when correcting the profile path: 

Platforms

!CTX_PROFILEVER! Values

!CTX_OSNAME! Values

Windows 7/Windows 2008/Windows 2008R2

V2

Win7/Win2008/Win2008

Windows 8/Windows 2012

V3

Win8/Win2012

Windows 8.1/Windows 2012R2

V4

Win8.1/Win2012R2

Windows 10 1511

V5

Win10

Windows 10 Redstone 1/Windows Server 2016

V6

Win10RS1/Win2016

[#603142]

  • If [SyncExclusionListFiles] is not configured for Microsoft Windows 10, when the user logs on at different user devices, the Start menu and the search bar close unexpectedly and the icon on the taskbar is missing. This issue can be resolved by performing either of the following operations:
    • Log on as administrator to the user device and add the file, !ctx_localappdata\Microsoft\Windows\UsrClass.dat* under [SyncExclusionListFiles] in UPMPolicyDefaults_all.ini, the configuration file located in Profile Management installation path. Restart the Citrix User Profile Manager service or restart the user device.
    • Create a Group Policy Object (GPO) and apply it to the Microsoft Windows 10 user device, and add the file !ctx_localappdata!\Microsoft\Windows\UsrClass.dat* to the policy Exclusion list -Files. Run gpupdate /force on the user device.

[#603550]

  • The registry exclusion feature excludes only the registry values stored in NTUSER.DAT. However, the values in Software/Classes are stored as another file in the location AppData\Local\Microsoft\Windows\UsrClass.dat” As a result, these values cannot be excluded by the feature.

    [#603831]

Version 5.2

The following known issues exist in this version.

  • If the template profile path is set as a local path, a temporary profile is created when a user logs on. As a workaround, in place of the absolute path, use the Universal Naming Convention (UNC) of a share location.

    [#454122]

  • Profile Management and Windows Management Instrumentation (WMI) do not work correctly if Version 5.2 of Profile Management is the only component upgraded in a Virtual Desktop Agent (VDA) environment (such as versions 7, 7.1, or 7.5 of the VDA). This affects the Director "Personalization" panel on the "User Details" page.

    As a workaround, perform the following:

    1. Before upgrading to Profile Management 5.2, back up the following dlls from “C:\Program Files\Citrix\Virtual Desktop Agent”:
      - upmWMIPlugin.dll
      - upmWMIAdmin.dll
      - upmWMIMetrics.dll
      - upmWMIUtils.dll
      - upmComNet.dll

    2. After upgrading to Profile Management 5.2 (including reboot), perform the following:

      1. Open the command prompt with Administrator privileges.
      2. Stop the Broker Agent Service by running the command net stop brokeragent.
      3. Replace the backed up dlls to the folder “C:\Program Files\Citrix\Virtual Desktop Agent”.
      4. Register the following dlls by running the Installer Tool (installutil.exe) to the following folders:
        - C:\windows\Microsoft.NET\Framework\V4.x.xxxx\installutil.exe UpmWmiAdmin.dll
        - C:\windows\Microsoft.NET\Framework\V4.x.xxxx\installutil.exe UpmWmiMetrics.dll
      5. Restart the user device.


    [#488288]

  • ShareFile 2.10.155.6 works only if ShareFile is installed before installing the User Profile Manager.

  • Internet Explorer cookies do not work in Enhanced Protected Mode (EPM).

 

Version 5.1

The following known issues exist in this version.

  • You cannot install Profile Management followed by Citrix ShareFile 2.7. Install this version of ShareFile first. To work around this issue, uninstall and then reinstall Profile Management. This issue does not occur with ShareFile 2.6.

    [#16538]
  • In some environments, when logging on to a virtual desktop a black screen is displayed for an extended period of time instead of the welcome animation. This issue has been observed on pooled desktops running Windows 8, Windows 8.1, and Windows Server 2012 R2. See CTX135782 for the workaround to this issue.

    [#416513]

  • The first time a user logs on with a Citrix user profile, the Personalization panel of Director displays the profile size as 0MB. Subsequent logons display the correct profile size.

    [#419922]

  • VIPRE antivirus software does not work if you enable the profile streaming feature. As a workaround, disable profile streaming or set antivirus exclusion policies for the affected users.

    [#419926]
  • Some special folders (such as Desktop) are not restored when a specific profile type is reset in Director. There is no workaround for this issue, which only affects roaming profiles that are migrated to Citrix user profiles.

    [#421617]

  • If you stream user profiles in an App-V client, users might experience delays when logging on. To avoid this situation, disable the Profile streaming setting in Profile Management or disable UserLogonRefresh in the XenDesktop SDK.

    [#422030]

  • If you use a Microsoft Windows 8.1 profile on a Microsoft Windows 8 machine, the File Explorer icon on the taskbar is not set to the correct target folder location and Start menu tiles are not displayed. To work around the File Explorer issue, unpin it from the taskbar, start File Explorer from the Start menu, and pin it again. These issues do not occur when you use a Microsoft Windows 8 profile on a Microsoft Windows 8.1 machine.

    [#422043, #422069]

  • If the template profile path is set as a local path, a temporary profile is created when a user logs on. As a workaround, in place of the absolute path, use the Universal Naming Convention (UNC) of a share location.

    [#454122]

Version 5.0

The following known issues exist in this version.

  • You may notice cross-platform settings errors in Profile Management log files even though this feature is not enabled (for example, ProcessLogon: Performing Cross Platform logon processing and CpsUserData::Init). If you are not using the cross-platform settings feature, you can safely ignore these errors.

    [#313618]

  • If default Windows 8 applications (such as Weather, News, and Bing) start the first time a user logs on but not after subsequent logons, a reconfiguration may be required. This issue has been observed in environments where the user profile is not persisted and if the folder AppData\Local has not been excluded (the default). For the applications to appear in the Start menu on second and subsequent logons, the user must install the required applications from the Windows Store. These applications are lost during logoff, and the user must reinstall the applications whenever required.

    [#394802]
  • If the template profile path is set as a local path, a temporary profile is created when a user logs on. As a workaround, in place of the absolute path, use the Universal Naming Convention (UNC) of a share location.

    [#454122]