If you are using XenDesktop 7, start troubleshooting in Desktop Director. This console displays properties of profiles that can help you diagnose and correct problems.
In Maximum size of the log file, set the maximum size of the Profile management log file in bytes.
Data collection can become complex if Citrix Provisioning Services is part of your deployment and the problem occurs when profiles are being initialized. In this scenario, you must make the above configuration updates in the .ini file (and unconfigure the above GPO log settings) or preferably follow the instructions in To preconfigure Profile management on provisioned images.
The diagnostic enhancements feature allows you to create and package trace logs for Citrix Technical Support. These capture events about servers (but not user devices or virtual desktops) relating to many aspects of Profile management's performance particularly the operation of streamed user profiles.
For information on creating trace logs about user devices or virtual desktops, see CTX124455.
Only package and send a trace log if you are asked to do so by Technical Support.
Before you can use Citrix Diagnostic Facility to capture trace logs, ensure it is available with the Citrix product or component that is used on the device, virtual desktop, or Citrix server whose profiles you want to monitor.
The Access Management Console and Delivery Services Console contain a powerful tool, Citrix Diagnostic Facility, which gathers and packages trace logs. These can be valuable when Citrix Support diagnose problems in your deployment.