Product Documentation

Advanced troubleshooting checklist

Mar 20, 2013

Once you have followed the steps in the basic troubleshooting checklist to try and correct an issue, and eliminated the Profile management log file as a source of useful information, use this checklist to troubleshoot further.

  • Check the Resultant Set of Policies (RSoP) from the computer you are analyzing and ensure all GPOs are applied as expected.
  • Check that you have the latest version of Profile management installed. Examine the version information of UserProfileManager.exe by right-clicking the file in Windows Explorer and clicking Properties > Version. The latest version is available from the My Account site; select your Citrix product and download Profile management from the Downloads section.
    Tip: You can hotfix your deployment of Profile management 2.1.1 or later by upgrading to the latest version. After upgrading, you can, if desired, enable any later feature.
  • Check the Profile management support forum. Someone else may already have encountered the problem and solved it.
  • Try to reproduce the issue you are observing on a clean computer with the same operating system as the affected computer. If possible, install the software products that are present on the affected computer one by one, and see if the issue is reproduced after each installation.