Once you have
followed the steps in the basic troubleshooting checklist to try and correct an
issue, and eliminated the Profile management log file as a source of useful
information, use this checklist to troubleshoot further.
- Check the Resultant Set of
Policies (RSoP) from the computer you are analyzing and ensure all GPOs are
applied as expected.
- Check that you have the
latest version of Profile management installed. Examine the version information
of UserProfileManager.exe by right-clicking the file in Windows Explorer and
. The latest version is
available from the My Account site; select your Citrix product and download
Profile management from the Downloads section.
Tip: You can hotfix your deployment of Profile management 2.1.1 or
later by upgrading to the latest version. After upgrading, you can, if desired, enable any later feature.
- Check the
Profile management support forum. Someone else may already have encountered the
problem and solved it.
- Try to reproduce the issue
you are observing on a clean computer with the same operating system as the
affected computer. If possible, install the software products that are present
on the affected computer one by one, and see if the issue is reproduced after