Providing access information to end users for Android devices

You must provide users with the Citrix Receiver account information they need to access their hosted applications, desktops, and data. You can provide this information by:

  • configuring email-based account discovery
  • providing users with a provisioning file
  • providing users with account information to enter manually

Configure email-based account discovery

You can configure Citrix Receiver to use email-based account discovery. When configured, users enter their email address rather than a server URL during initial Citrix Receiver installation and configuration. Citrix Receiver determines the Access Gateway or StoreFront server associated with the email address based on Domain Name System (DNS) Service (SRV) records and then prompts the user to log on to access their hosted applications, desktops, and data.


Email-based account discovery is not supported if Citrix Receiver is connecting to a Web Interface deployment.

Provide users with a provisioning file

You can use StoreFront to create provisioning files containing connection details for accounts. You make these files available to your users to enable them to configure Citrix Receiver automatically. After installing Citrix Receiver, users simply open the .cr file on the device to configure Citrix Receiver. If you configure Receiver for Web sites, users can also obtain Citrix Receiver provisioning files from those sites.

For more information, see the StoreFront documentation.

Provide users with account information to enter manually

If you are providing users with account details to enter manually, ensure you distribute the following information to enable them to connect to their hosted and desktops successfully:

  • The StoreFront URL or XenApp Services site hosting resources; for example:

  • For access using NetScaler Gateway, provide the NetScaler Gateway address and required authentication method.

    For more information about configuring NetScaler Gateway, see the NetScaler Gateway documentation.

When a user enters the details for a new account, Citrix Receiver attempts to verify the connection. If successful, Citrix Receiver prompts the user to log on to the account.

Providing RSA SecurID authentication for Android devices

If you configure the NetScaler Gateway for RSA SecurID authentication, the Citrix Receiver supports Next Token Mode. With this feature enabled, if a user enters three (by default) incorrect passwords, the NetScaler Gateway plug-in prompts the user to wait until the next token is active before logging on. The RSA server can be configured to disable a user’s account if a user logs on too many times with an incorrect password.

For instructions on configuring authentication, see Authentication and Authorization.


RSA SecurID authentication is not supported for Secure Gateway configurations. To use RSA SecurID, use the NetScaler Gateway.

Installing RSA SecurID Software Tokens

An RSA SecurID Software Authenticator file has an .sdtid file extension. Use the RSA SecurID Software Token Converter to convert the .sdtid file to an XML-format 81-digit numeric string. Obtain the latest software and information from the RSA Web site.

Follow these general steps:

  1. On a computer (not a mobile device), download the converter tool here. Follow the instructions on the web site and in the readme included with the converter tool.
  2. Paste the converted numeric string into an email and send it to user devices.
  3. On the mobile device, make sure that the date and time are correct, which is required for authentication to occur.
  4. On the device, open the email and click the string to start the software token import process.

After the software token is installed on the device, a new option appears in the Settings list to manage the token.


For mobile devices that do not associate the .sdtid file with Receiver, change the file extension to .xml and then import it.

Saving passwords

Using the Citrix Web Interface Management console, you can configure the authentication method to allow users to save their passwords. When you configure the user account, the encrypted password is saved until the first time the user connects.

  • If you enable password saving, Citrix Receiver stores the password on the device for future logons and does not prompt for passwords when users connect to applications.


The password is stored only if users enter a password when creating an account. If no password is entered for the account, no password is saved, regardless of the server setting.

  • If you disable password saving (default setting), Citrix Receiver prompts users to enter passwords every time they connect.


For StoreFront direct connections, password saving is not available.

To override password saving

If you configure the server to save passwords, users who prefer to require passwords at logon can override password saving:

  • When creating the account, leave the password field blank.
  • When editing an account, delete the password and save the account.