System requirements

This topic lists the supported Citrix product versions for Citrix Receiver for HTML5 and the requirements for users to access virtual desktops and applications. It is assumed that all computers meet the minimum hardware requirements for the installed operating system.

User device requirements

Users require devices running the following web browsers and operating systems to access desktops and applications using Citrix Receiver for HTML5.


  • Apple Safari 7 or later
  • Google Chrome 50 or later
  • Microsoft Edge
  • Microsoft Internet Explorer 11
  • Mozilla Firefox 35 or later

Operating systems

  • Windows 10
  • Windows Phone 10
  • Windows 8.1
  • Windows 8 Pro and Enterprise (32-bit and 64-bit editions)
  • Windows 7 Service Pack 1 (32-bit and 64-bit editions)
  • Windows Server 2008 R2
  • Windows Server 2012 R2
  • Windows Server 2016
  • Mac OS X 10.8 and later
  • iOS (latest version)
  • Android (latest version)

Supported Citrix server platforms

Citrix Receiver for HTML5 supports access to desktops and applications through the following versions of StoreFront. Stores must be accessed through Citrix Receiver for Web sites. Citrix recommends the following:

  • StoreFront 2.5 (or later)
  • Citrix Receiver for HTML5 allows you to upgrade from any version of StoreFront 2.5 or later.

When users connect through NetScaler Gateway, Citrix Receiver for HTML5 can be used to access desktops and applications delivered by all the versions of XenDesktop and XenApp that are supported by StoreFront.

For direct connections through StoreFront without NetScaler Gateway, Citrix Receiver for HTML5 can be used to access desktops and applications delivered by the following product versions:

  • XenDesktop 7.6 and later
  • XenApp 6.5 (Hotfix Rollup Pack 3 or later and the Group Policy Management 1.7 update must also be installed on the XenApp 6.5 server

Secure user connections

In a production environment, Citrix recommends securing communications between Receiver for Web sites and users’ devices with NetScaler Gateway and HTTPS. Citrix recommends using SSL certificates with a key size of at least 1024 bits throughout the environment in which Citrix Receiver for HTML5 is deployed. Citrix Receiver for HTML5 enables user access to desktops and applications from public networks with the following versions of NetScaler Gateway.

  • NetScaler Gateway 10.5 or later

Citrix Receiver for HTML5 now supports CloudBridge disabling compression and printer compression as well as using HDX Insight analytics to display in CloudBridge Insight Center.

  • CloudBridge 7.4 or later


If there is an issue connecting to the SSL-enabled VDA with Citrix Receiver for HTML5, configure the cipher suites as specified in TLS settings on VDAs.