Product Documentation

Install and uninstall Receiver for Windows manually

May 06, 2015

You can install Receiver from the installation media, a network share, Windows Explorer, or a command line by manually running the CitrixReceiver.exe installer package. For command line installation parameters and space requirements, see Configure and install Receiver for Windows using command-line parameters.

When you cancel the installation before completion, some components might be installed. In that case, remove Receiver with the Windows Programs and Features utility (Add/Remove Programs).

Important: The process for configuring pass-through authentication (single sign-on) changed for Receiver for Windows 4.x. For information, refer to the /includeSSON description in Configure and install Receiver for Windows using command-line parameters.

If company policies prohibit you from using an .exe file, refer to How to Manually Extract, Install, and Remove Individual .msi Files.

Remove Receiver for Windows

You can uninstall Receiver with the Windows Programs and Features utility (Add/Remove Programs).
Note: Do not use this method if Citrix Receiver Updater was used to install Receiver.

In some cases, uninstalling Receiver for Windows does not remove all component files or registry entries. If you are unable to install Receiver after uninstalling an older version, use the Receiver Clean-Up Utility to remove old files and registry entries.

If you delete Receiver-related files or registry entries just before uninstalling Receiver with Programs and Features, the uninstall might fail. The Microsoft Windows Installer (MSI) is trying to repair and uninstall at the same time. If this occurs, use Receiver to start an auto-repair. After the auto-repair completes, you can cleanly uninstall Receiver with Programs and Features.

Auto-repair occurs if there is a problem with Receiver; however, there is no Repair option in Programs and Features for Receiver. If the Receiver repair option prompts for the location of the .msi file, browse to one of these locations to find the file:

  • If installed per computer:
    • Operating system: Windows Server 2012/2008, Windows 8, Windows 7, Windows Vista

      C:\ProgramData\Citrix\Citrix Receiver\

    • Operating system: Windows 2003 and Windows XP

      C:\Documents and Settings\All Users\Application Data\Citrix\Citrix Receiver\

  • If installed per user:
    • Operating system: Windows Server 2012/2008, Windows 8, Windows 7, Windows Vista

      %USERPROFILE%\Appdata\local\Citrix\Citrix Receiver\

    • Operating system: Windows 2003 and Windows XP

      %USERPROFILE%\Local Settings\Application Data\Citrix\Citrix Receiver\

To remove Receiver using the command line

You can also uninstall Receiver from a command line by typing the following command:

CitrixReceiver.exe /uninstall

After uninstalling Receiver from a user device, the custom Receiver registry keys created by icaclient.adm remain in the Software\Policies\Citrix\ICA Client directory under HKEY_LOCAL_MACHINE and HKEY_LOCAL_USER. If you reinstall Receiver, these policies might be enforced, possibly causing unexpected behavior. To remove the customizations, delete them manually.

Caution: Using Registry Editor incorrectly can cause serious problems that can require you to reinstall the operating system. Citrix cannot guarantee that problems resulting from incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Make sure you back up the registry before you edit it.

Upgrade the Desktop Viewer

To upgrade the Desktop Viewer component contained in Citrix online plug-in 12.3, install this version of Receiver for Windows.