Product Documentation

Reconnect users automatically

May 07, 2015

Users can be disconnected from their sessions because of unreliable networks, highly variable network latency, or range limitations of wireless devices. With the HDX Broadcast auto-client reconnection feature, Receiver can detect unintended disconnections of ICA sessions and reconnect users to the affected sessions automatically.

When this feature is enabled on the server, users do not have to reconnect manually to continue working. Receiver attempts to reconnect to the session until there is a successful reconnection or the user cancels the reconnection attempts. If user authentication is required, a dialog box requesting credentials appears to a user during automatic reconnection. Automatic reconnection does not occur if users exit applications without logging off.

You configure HDX Broadcast auto-client reconnect using policy settings on the server. For more information see the XenApp or XenDesktop documentation.

Configure user-driven desktop restart

You can allow users to restart their desktops themselves. They may need to do this if a desktop fails to connect or becomes unresponsive.

This feature is disabled by default. You enable user-driven desktop restart for a desktop group in Studio. For information on this, see the XenDesktop documentation in eDocs.