Product Documentation

Providing users with account information

Nov 27, 2017
Provide users with the account information they need to access virtual desktops and applications. You can provide this information by:
  • Configuring email-based account discovery
  • Providing users with a provisioning file
  • Providing users with account information to enter manually

Important

Citrix recommends you to restart Citrix Receiver for Windows after the installation. This is to ensure that users can add accounts and that Citrix Receiver for Windows can discover USB devices that were in a suspended state during installation.

A dialog appears indicating a successful installation, followed by the Add Account dialog. For a first time user, the Add Account dialog requires you to enter an email or server address to setup an account.

Suppressing Add Account dialog

Add Account dialog is displayed when the store is not configured. Users can use this window to set up a Citrix Receiver account by entering email address or a server URL.

Citrix Receiver for Windows determines the NetScaler Gateway, StoreFront server, or AppController virtual appliance associated with the email address and then prompts the user to log on for enumeration.

Add account dialog can be suppressed in the following ways:

  1. At system logon
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Select Do not show this window automatically at logon to prevent the Add Account window to pop-up on subsequent logon.
This setting is specific to per user and resets during Citrix Receiver for Windows Reset action. 

2. Command line Installation

Install Citrix Receiver for Windows as an administrator using Command Line Interface with the following switch.
CitrixReceiver.exe /ALLOWADDSTORE=N
This is a per machine setting; hence the behavior shall be applicable for all users. 

The following message is displayed when Store is not configured.

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Additionally, Add Account dialog can be suppressed in the following ways. 

NOTE: Citrix recommends users to suppress the Add Account dialog either using System logon or Command Line Interface methods. 

  • Renaming Citrix execution file:
    Rename the CitrixReceiver.exe to CitrixReceiverWeb.exe to alter the behavior of Add Account dialog. By renaming the file, Add Account dialog is not displayed from the Start menu.
    See Deploy Receiver for Windows from Receiver for Web for more information related to Citrix Receiver for Web 
  • Group Policy Object:
    To hide Add Account button from the Citrix Receiver for Windows installation wizard, disable EnableFTUpolicy under Self-Service node in Local Group Policy editor as shown below.
    This is per machine setting, hence the behavior shall be applicable for all users.
    To load template file, see Configure Receiver with the Group Policy Object template.
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Configure email-based account discovery

When you configure Citrix Receiver for Windows for email-based account discovery, users enter their email address rather than a server URL during initial Citrix Receiver for Windows installation and configuration. Citrix Receiver for Windows determines the NetScaler Gateway or StoreFront Server associated with the email address based on Domain Name System (DNS) Service (SRV) records and then prompts the user to log on to access virtual desktops and applications.

Note

Email-based account discovery is not supported for deployments with Web Interface.

To configure your DNS server to support email-based discovery, see Configure email-based account discovery in the StoreFront documentation.

To configure NetScaler Gateway, see Connecting to StoreFront by using email-based discovery in the NetScaler Gateway documentation.

Provide users with provisioning files

StoreFront provides provisioning files that users can open to connect to stores.

You can use StoreFront to create provisioning files containing connection details for accounts. Make these files available to your users to enable them to configure Citrix Receiver for Windows automatically. After installing Citrix Receiver for Windows, users simply open the file to configure Citrix Receiver for Windows. If you configure Citrix Receiver for Web sites, users can also obtain Citrix Receiver for Windows provisioning files from those sites.

Provide users with account information to enter manually

To enable users to set up accounts manually, be sure to distribute the information they need to connect to their virtual desktops and applications.

  • For connections to a StoreFront store, provide the URL for that server. For example: https://servername.company.com

    For web interface deployments, provide the URL for the XenApp Services site.

  • For connections through NetScaler Gateway, first determine whether user should see all configured stores or just the store that has remote access enabled for a particular NetScaler Gateway.
    • To present all configured stores: Provide users with the NetScaler Gateway fully-qualified domain name.
    • To limit access to a particular store: Provide users with the NetScaler Gateway fully-qualified domain name and the store name in the form:

      NetScalerGatewayFQDN?MyStoreName

      For example, if a store named "SalesApps" has remote access enabled for server1.com and a store named "HRApps" has remote access enabled for server2.com, a user must enter server1.com?SalesApps to access SalesApps or enter server2.com?HRApps to access HRApps. This feature requires that a first-time user create an account by entering a URL and is not available for email-based discovery.

When a user enters the details for a new account, Citrix Receiver for Windows attempts to verify the connection. If successful, Citrix Receiver for Windows prompts the user to log on to the account.

To manage accounts, a Citrix Receiver user opens the Citrix Receiver for Windows home page, clicks down-arrow icon, and then clicks Accounts.

Sharing multiple store accounts automatically

Warning

Using Registry Editor incorrectly can cause serious problems that can require you to reinstall the operating system. Citrix cannot guarantee that problems resulting from incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Make sure you back up the registry before you edit it.

If you have more than one store account, you can configure Citrix Receiver for Windows to automatically connect to all accounts when establishing a session. To automatically view all accounts when opening Citrix Receiver for Windows:

For 32-bit systems, create the key "CurrentAccount":

Location:  HKLM\Software\Citrix\Dazzle

KeyName:  CurrentAccount

Value:  AllAccount

Type:  REG_SZ

For 64-bit systems, create the key "CurrentAccount":

Location:  HKLM\Software\Wow6432Node\Citrix\Dazzle

KeyName:  CurrentAccount

Value:  AllAccount

Type:  REG_SZ