Product Documentation

Install and configure

Aug 14, 2017

This article contains instructions that you must follow to install and configure Citrix SCOM Management Pack for License Server. Perform all procedures in the documented order of precedence.

Preparing for installation

Before installing Citrix SCOM Management Pack for License Server, make sure the following prerequisites are fulfilled:

  • Your environment meets the software requirements. For software requirements, see System Requirements
  • A SCOM management group is chosen for License Server monitoring. The computer that hosts the SCOM management server of this management group is referred to as SCOM management server.
  • SCOM agent is installed on all the computers that host Licensing, and these computers are configured as agent-managed computers in the SCOM management group.
  • The Citrix SCOM Management Pack for License Server files (files with the *.mp file extension) are extracted from the installation archive. The archive file name is Citrix_SCOM_Management_Pack_for_LicenseServer_<Version>.zip (where <Version> is the current software version).

Installing the product

Installation of Citrix SCOM Management Pack for License Server consists of importing the included management packs into SCOM. To import the management packs, do the following:

  1. Launch the SCOM Operations console and connect to the management server.
  2. In the Administration view, expand Administration > Management Packs and click Installed Management Packs (the navigation pane structure may differ in SCOM versions earlier than 2016).
  3. In the Tasks pane, expand Actions, and then click Import Management Packs.
  4. In the Import Management Packs dialog box, click Add, and then select Add from disk.
  5. In the Online Catalog Connection, click No.
  6. In the Select Management Packs to import dialog box, browse to the folder that contains the following management pack files, select those files, and then click Open.
    • Comtrade.Citrix.Library.mp
    • ComTrade.Citrix.LicenseServer.mp
    • ComTrade.Citrix.LicenseServer.Reports.mp
  7. Click Install.

Verifying the installation

To verify that the Citrix SCOM Management Pack for License Server installation is correct, do the following:

  1. Launch the SCOM Operations console and connect to the management server.
  2. In the Monitoring view, expand the items in the left pane until they match the following figure:
localized image

     3. In the Administration view, expand Administration > Management Packs and click Installed Management Packs (the navigation pane structure may differ in SCOM versions earlier than 2016).

     4. Verify the following management pack versions are listed in the results pane:   

Citrix Management Pack for License Server
1.1.20944.0
Citrix Management Pack for License Server Reports
1.1.20944.0
Citrix Management Pack Library 1.0.7.0

Configuring SCOM agent to act as proxy on Licensing computers

SCOM agent on each computer where Licensing is installed must be configured to act as a proxy agent. This configuration enables the agent to relay or forward information from or about other computes and network devices to the SCOM management server.

To configure the SCOM agent instances to act as proxy agents, do the following:

  1. Launch the SCOM Operations console and connect to the management server.
  2. In the Administration view, expand Device Management, and then click Agent Managed.
  3. For each License Server, follow the steps:
    1. Right-click the host name, and select Properties.
    2. Click the Security tab.
    3. Select the Allow this agent to act as proxy and discover managed objects on other computers option.
    4. Click OK.

Uninstalling the product

This section contains instructions that you must follow to effectively uninstall Citrix SCOM Management Pack for License Server. Perform all procedures in the documented order of precedence.

Removing dependent management packs (customizations)

Important: Perform this procedure only if you have customized the management packs included in the product.

To remove the customizations that you made to the management packs included in Citrix SCOM Management Pack for License Server, do the following:

  1. Launch the SCOM Operations console and connect to the management server.
  2. In the Administration view, expand Administration > Management Packs and click Installed Management Packs (the navigation pane structure may differ in SCOM versions earlier than 2016).
  3. In the results pane, locate the management packs that depend on the management packs included in Citrix SCOM Management Pack for License Server.
  4. For each such dependent management pack:
    1. Right-click it and then click Delete.
    2. On the message stating that deleting the management pack might affect the scoping of some user roles, click Yes.

Removing included management packs

To remove the management packs included in Citrix SCOM Management Pack for License Server, do the following

  1. Launch the SCOM Operations console and connect to the management server.
  2. In the Administration view, expand Administration > Management Packs and click Installed Management Packs (the navigation pane structure may differ in SCOM versions earlier than 2016).
  3. In the results pane, right-click Citrix Management Pack for License Server Reports, and then select Delete.
  4. On the message stating that deleting the management pack might affect the scoping of some user roles, click Yes.
  5. Repeat steps 3 and 4 with Citrix Management Pack for License Server.
  6. Check if other Citrix SCOM Management Pack products are installed on the management server. If none of them is installed, repeat steps 3 and 4 with Citrix Management Pack Library.

Upgrading

To upgrade Citrix SCOM Management Pack for License Server from the earlier version, do the following:

  1. Prepare your environment for installation of the new product version. For instructions, see Prepare for installation.
  2. Install the product. For instructions, see Install and Configure.
  3. Verify the installation. For instructions, see Verifying the installation.