Product Documentation

Citrix SCOM Management Pack 1.4 for ShareFile

Nov 27, 2017

Citrix SCOM Management Pack for ShareFile is an availability and performance management solution that extends end-to-end service monitoring capabilities of Microsoft System Center Operations Manager (SCOM) to include the Citrix ShareFile (ShareFile) infrastructure. It fully integrates the topology, health, and performance data into SCOM, providing an end‐to‐end operations overview across the ShareFile infrastructure and enabling delivery of effective business service management.

Citrix SCOM Management Pack for ShareFile provides the following features:

  • Monitoring StorageZones Connector services availability
  • Monitoring of Internet Information Services (IIS) application pool and website statuses on the StorageZones Controller computer
  • Receiving alerts regarding SSL certificate expiry on StorageZones Controller computer
  • Presentation components including the Topology, State, Alert, and Performance views
  • Performance monitoring of ShareFile user accounts and StorageZones Controller instances

Architecture

The following diagram shows how Citrix SCOM Management Pack for ShareFile connects the SCOM management platform and the Citrix enterprise infrastructure.

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Deployment scenarios

Citrix SCOM Management Pack for ShareFile can be installed and configured in highly restrictive network environments, provided that the required ports and protocols are enabled in the firewalls.

Deployment scenario with direct connection

The following diagram shows a sample deployment with a direct connection between the SCOM management server and the SCOM agent (Microsoft Monitoring Agent in this example) deployed in the DMZ. The diagram also depicts protocols and ports that must be enabled in the firewalls in order for the Citrix SCOM Management Pack for ShareFile Agent service (Citrix MPSHF Agent) to be fully functional.

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Deployment scenario with SCOM gateway server

The following diagram shows a sample deployment with a SCOM gateway server within the DMZ, managing the connection between the SCOM management server and the SCOM agent (Microsoft Monitoring Agent in this example). The diagram also depicts protocols and ports that must be enabled in the firewalls in order for the Citrix SCOM Management Pack for ShareFile 
Agent service (Citrix MPSHF Agent) to be fully functional.

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