Product Documentation

Install and configure

Nov 27, 2017

This chapter contains instructions that you must follow to install and configure Citrix SCOM Management Pack for ShareFile. Perform all procedures in the documented order of precedence.

Preparing for the installation

Before installing Citrix SCOM Management Pack for ShareFile, make sure the following general prerequisites are fulfilled:

  • Your environment meets the software requirements.
    For software requirements, see the Software requirements section in System requirements.
  • You know the credentials (user name, password) for accessing the following:
    • ShareFile account (<Subdomain>.sharefile.com or <Subdomain>.sharefile.eu)
      For access, the ShareFile master administrator user (master administrator) is used.
    • ShareFile network file share
      For access, an operating system user account is used that has read permissions on the on-premises network file share (network share). This must be a domain user account.
      Note: Several network shares may be configured in ShareFile for the same ShareFile account.
  • If ShareFile deployment includes a proxy server, you have the following information about the proxy server available:
    • Server’s fully qualified domain name or IP address
    • Proxy service listening port
    • Authentication mode
    • User name and password (and domain, in case of NTLM) of the user account used for authenticating
    • IP addresses of StorageZones Controller computers that utilize connections through the proxy server
  • A computer is chosen on which a SCOM management server resides and where the server side of Citrix SCOM Management Pack for ShareFile will be installed. This computer is referred to as SCOM management server computer.
  • SCOM agent is installed on all the computers that host ShareFile StorageZones Controller instances, and these computers are configured as agent-managed computers in the SCOM management group.
  • Firewalls allow communication of Citrix SCOM Management Pack for ShareFile Agent with other components. They are configured as follows:
    • On the network file share computer, inbound network traffic from the StorageZones Controller computer is enabled on the TCP ports 139 and 445.
    • If you have a ShareFile deployment that does not include a proxy server:
      On the StorageZones Controller computer, outbound network traffic to the ShareFile control plane is enabled on the TCP port 443.
    • If you have a ShareFile deployment that includes a proxy server:
      On the proxy server computer, outbound network traffic to the ShareFile control plane is enabled on the TCP port 443.

Installing the product on the SCOM management server computer

The server-side part of Citrix SCOM Management Pack for ShareFile must be installed on the SCOM management server computer.

To install Citrix SCOM Management Pack for ShareFile on the SCOM management server computer, do the following:

  1. Log on to the management server computer. Use a user account that has local administrative privileges and SCOM administrative privileges.
  2. In Windows Explorer, locate the Citrix_SCOM_Management_Pack_for_ShareFile_<Version>.exe file (where <Version> is the current software version), and double-click it to invoke the installation process. Wait for the Setup Wizard to appear.
  3. In the Welcome page of the Setup Wizard, click Next.

4. In the View Relevant Product Configuration page, click Next.
5. In the License Agreement page of the Setup Wizard, carefully read the end user license agreement. If you accept the terms of the agreement, click Next.

6. In the Destination Folder page, define the Citrix SCOM Management Pack for ShareFile installation folder. Citrix recommends that you install Citrix SCOM Management Pack for ShareFile to the default folder.
Proceed as follows:

  • To install the product to the default folder listed in the Setup Wizard, no special actions are required.
  • To install the product to a different folder, follow the substeps:
  1. Click Change.
  2. In the Browse For Folder dialog box, browse to the desired installation folder, select it, and click OK.

Click Next.

7. In the Configure Post-Install Actions page of the Setup Wizard, decide whether the Setup Wizard should automatically import the included management packs into SCOM.

To let the Setup Wizard import the management packs, select the Automatically import the Management Pack option. Citrix recommends this choice.

To import the management packs into SCOM manually at a later time, leave the Automatically import the Management Pack option unselected. For instructions on how to import or reimport the management packs, see Manually importing included management packs into SCOM.

8. Click Install. The Setup Wizard displays the Installing the product page and starts copying the installation files.
9. After the installation completes, the installation completion page is displayed.
If you let the Setup Wizard to automatically import the management packs, click Next. In the opposite case, click Finish to close the Setup Wizard.
10. If you let the Setup Wizard to automatically import the management packs, it displays the Executing post-install actions page. Attend the import process.
11. In the post-installation completion page, review the management packs import log, and click Finish to close the Setup Wizard.

Configuring access to the shared folder for agent installation

Note: Steps of this procedure must be followed only once on a SCOM management server computer. In case you previously installed and configured any of the following Citrix Management Pack products on the same computer, you may not need to repeat the steps:

  • Citrix SCOM Management Pack for Provisioning Services 
  • Citrix SCOM Management Pack for StoreFront 
  • Citrix SCOM Management Pack for Web Interface 
  • Citrix SCOM Management Pack for XenApp 
  • Citrix SCOM Management Pack for XenApp and XenDesktop
  • Citrix SCOM Management Pack for XenMobile 

To configure access to the shared folder for agent installation, do the following:

  1. Log on to the SCOM management server computer. Use a user account that has local administrative privileges.
  2. Choose a local user account (local to the computer with the shared folder) or a domain user account that will have access to the shared folder.
    Important: Citrix recommends creating a new, dedicated user account that you will use only for deployment of the Citrix SCOM Management Pack for ShareFile Agent to managed computers.
  3. Using an operating system administrative tool, add the user account to the CitrixMPShareUsers user group.
  4. Launch the SCOM Operations console.
  5. In the Administration view, in the left pane, expand Run As Configuration, and then click Accounts.
  6. In the Tasks pane, expand Actions, and then click Create Run As Account.
  7. In the Create Run As Account Wizard window, click Next.
  8. In the Run As account type drop-down menu, leave the default selection (Windows).
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9. In the Display name text box, type a name that the SCOM Operations console will use to refer to the newly created SCOM user account. Click Next.
10. In the User name text box, type the user name of the operating system user account that you chose in step 2.

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11. In the Password and Confirm password text boxes, type the valid password of the operating system user account.
12. In the Domain text box, update the value if needed. Click Next.
13. Depending the effective security policy in your SCOM environment, select either the Less secure or More secure option.
Note: Selecting More secure requires manual steps to be performed in SCOM for each newly added managed computer.
14. Click Create.
15. After the message about successful account creation appears, click Close.

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16. In the left pane, under Run As Configuration, click Profiles.
17. In the Profiles list, double-click Citrix Management Pack Network Share Account.

18. In the Run As Profile Wizard window, in the Introductory page, click Next. In the General Properties page, click Next.
19. In the Run As Accounts page, click Add.
20. In the Add a Run As Account dialog box, in the Run as account list, select the newly created SCOM user account.

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21. Select the A selected class, group, or object option.
22. Click Select and then select Class.
23. In the Class Search dialog box, in the Filter by (optional) text box, type Windows Computers.
24. Click Search.
25. In the Available items list, select All Windows Computers.

26. Click OK to close the Class Search dialog box.
27. Click OK to close the Add a Run As Account dialog box.
28. Click Save to update the profile. This may take a while.
29. Click Close to close the Run As Profile Wizard window.

Verifying the installation on the SCOM management server computer

To verify that the Citrix SCOM Management Pack for ShareFile installation on the management server computer is correct, do the following:

  1. Log on to the management server computer.
  2. Go to Start > Control Panel and click Programs and Features (actions of this step may differ on operating systems earlier than Windows Server 2016).
  3. Check for the presence of the following entry in the Name column:
    Citrix SCOM Management Pack for ShareFile
  4. To check if the CitrixMPShare shared folder is correctly configured, open a Command Prompt window and run the following commands in sequence (their outputs in case of success are also shown):
command Copy

net share | findstr -i CitrixMPShare

output Copy

CitrixMPShare

                %ProgramData%\Citrix\CitrixMPShare

command Copy

net use \\<ManagementServerHostName>\CitrixMPShare

     /USER:<DomainName>\<UserName>

output Copy

The command completed successfully

command Copy

dir \\<ManagementServerHostName>\CitrixMPShare

output Copy

<FolderContents>

In these instances, %ProgramData% refers to the actual value of this operating system variable. <ManagementServerHostName> is the name of the SCOM management server computer. <DomainName> is the domain or computer name and <UserName> is the name of the user account that you chose in step 2 of the procedure documented in Configuring access to the shared folder for agent installation. <FolderContents> is the list of the contents of the CitrixMPShare folder.

Note: The shared folder is vital for installation of the Citrix SCOM Management Pack for ShareFile agent and deployment of its configuration to the managed computers.

5. Launch the SCOM Operations console.
6. In the Monitoring view, expand the items in the left pane until they match the following figure.

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7. In the Administration view, expand Administration > Management Packs and click Installed Management Packs (the navigation pane structure may differ in SCOM versions earlier than 2016).
8. Verify that the following management pack versions are listed in the results pane:

Citrix Management Pack for ShareFile 1.4.136.0
Citrix Management Pack Library 1.0.8.0

Configuring SCOM agent to act as proxy on StorageZones Controller computers

SCOM agent on each computer where ShareFile StorageZones Controller is installed must be configured to act as a proxy agent. This configuration enables the agent to relay or forward information from or about other computes and network devices to the SCOM management server.

To configure the SCOM agent instances to act as proxy agents, do the following:

  1. Launch the SCOM Operations console and connect to the management server.
  2. In the Administration view, expand Device Management, and then click Agent Managed.
  3. For each ShareFile (StorageZones Controller) computer, follow the steps:
    1. Right-click the host name, and select Properties.
    2. Click the Security tab.
    3. Select the Allow this agent to act as proxy and discover managed objects on other computers option.
    4. Click OK.

Note: On a Citrix StorageZones Controller that is running on a Windows Server 2008 R2 system updated with Service Pack 1, the Citrix MPSHF Agent service stops abnormally. It logs the following entries into the Applications and Services Logs part of the operating system event log:
Faulting module name: mshtml.dll
Exception code: 0xc0000005
Faulting module path: C:\Windows\System32\mshtml.dll
Action: Restart the Citrix MPSHF Agent service either remotely (by using a corresponding SCOM task in the Actions pane of the SCOM Operations console) or directly on the StorageZones Controller computer (by using an administrative operating system tool).

Providing information for accessing ShareFile account and network share location

Providing information for ShareFile account access

Credentials of the master administrator must be provided to Citrix SCOM Management Pack for ShareFile for probing the ShareFile account.

To provide the master administrator credentials, do the following:

  1. Log on to the management server computer. Use a user account that has local administrative privileges.
  2. Go to Start > All apps > Citrix (actions of this step may differ on operating systems earlier than Windows Server 2016).
  3. Click ShareFile MP Configuration.
    Note: Configuration changes are applied only when you click OK in the main window of the ShareFile MP Configuration tool.
  4. In the Citrix Management Pack Configuration window, in the ShareFile Accounts tab, click Add.
  5. In the Add ShareFile user account dialog box, type the following data in the respective text boxes:
  • ShareFile subdomain (omit the https:// and .sharefile.com or .sharefile.eu parts of the URL)
  • Master administrator user name
  • Password
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6. Click OK.
7. Repeat steps 4 to 6 for each additional ShareFile account you plan to monitor.
8. Optional. To modify data of an entry, click Modify. In the Modify ShareFile administrative account dialog box, modify the data as required, and then click OK.
9. Optional. To remove an entry, click Remove and then click Yes.
10. Click OK to apply the configuration changes and close the window.

Note: If you modify configuration data for a ShareFile account where Citrix SCOM Management Pack for ShareFile Agent is already installed on the StorageZones Controller computers, run the Update Configuration on Citrix MPSHF Agent task from the SCOM Operations console to refresh the local configuration data.

Providing information for network share location access

Network share locations and the corresponding access credentials must be provided to Citrix SCOM Management Pack for ShareFile for the monitored ShareFile account.

To provide the network file share locations and access credentials, do the following:

  1. Log on to the management server computer. Use a user account that has local administrative privileges.
  2. Go to Start > All Programs > Citrix > ShareFile Management Pack.
  3. Click ShareFile MP Configuration.
    Note: Configuration changes are applied only when you click OK in the main window of the ShareFile MP Configuration tool.
  4. In the Citrix Management Pack Configuration window, in the Network Shares tab, click Add.
  5. In the Add ShareFile network share user account dialog box, type the following data in the respective text boxes:
  • Network share location (in the UNC format)
  • Domain name
  • Operating system user name
  • Password
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6. Click OK.
7. Repeat steps 4 to 6 for each additional network share location that is configured for the ShareFile account.
8. Optional. To modify data of an entry, click Modify. In the Modify ShareFile network share user account dialog box, modify the data as required, and then click OK.
9. Optional. To remove an entry, click Remove and then click Yes.
10. Click OK to apply the configuration changes and close the window.

Note: If you modify configuration data for ShareFile account where Citrix SCOM Management Pack for ShareFile Agent is already installed on the StorageZones Controller computers, run the Update Configuration on Citrix MPSHF Agent task from the SCOM Operations console to refresh the local configuration data.

Providing proxy server-related information

Important: Perform this procedure only if StorageZones Controller instances in your ShareFile deployment are configured to use a proxy server.

With ShareFile deployments in which proxy server is used, you must provide additional data to Citrix SCOM Management Pack for ShareFile Agent.

To provide data required for communication with a proxy server, do the following:

1. Log on to the management server computer. Use a user account that has local administrative privileges.
2. Go to Start > All Programs > Citrix > ShareFile Management Pack.
3. Click ShareFile MP Configuration.
Note: Configuration changes are applied only when you click OK in the main window of the ShareFile MP Configuration tool.
4. In the Citrix Management Pack Configuration window, in the Proxy Configuration tab, click Add.
5. In the Add Network proxy user account window, click Enable Proxy.
6. In the Proxy Server group box, type the following data in the respective text boxes or select appropriate values:

  • Proxy server address in either of the following formats: 
    • <ProxyComputerFQDN>
    • <ProxyComputerIPaddress>
      The http:// prefix is added automatically.
  • Port number that the proxy server uses for connections
  • Proxy server authentication mode

7. In the StorageZone Controllers group box, enter the IP addresses of the StorageZones Controller computers that are using the proxy server.
8. If you selected Basic or NTLM authentication mode, in the Credentials group box, type the following data in the respective text boxes:

  • User name and password of the user account used for authenticating
  • Domain of the user account (if the NTLM authentication mode is selected)
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9. Verify that the provided data matches the values configured in the Networking page of the ShareFile StorageZones Controller console. Click OK.
10. For each additional proxy server that you want to provide data for, click Add and repeat steps 4 through 9.
11. Optional. To modify the configuration data of an entry, click Modify. In the Add Network proxy user account window, modify the data as required, and then click OK.
12. Optional. To remove configuration data for a proxy server, select its entry, click Remove, and then click Yes.
13. Click OK to apply the configuration changes and close the window.

Note: If you modify configuration data for ShareFile account where Citrix SCOM Management Pack for ShareFile Agent is already installed on the StorageZones Controller computers, run the Update Configuration on Citrix MPSHF Agent task from the SCOM Operations console to refresh the local configuration data.

Installing the product on the StorageZones Controller computers

On the ShareFile StorageZones Controller computers, only ShareFile Management Pack Agent must be installed. You can install it either by using an SCOM task or manually.

To install Citrix SCOM Management Pack for ShareFile Agent on a ShareFile StorageZones Controller computer remotely, by using an SCOM task, do the following:

1. Launch the SCOM Operations console and connect to the management server.
2. In the Monitoring view, in the left pane, expand Citrix Library, and then click ShareFile StorageZone Controller Computers.
3. In the ShareFile StorageZones Controller Computers pane, select a ShareFile StorageZones Controller computer from the ShareFile StorageZones Controller Computers list.
4. In the Tasks pane, expand ShareFile StorageZones Controller Computer Role Tasks, and then click Install Citrix MPSHF Agent.
5. In the Run Task – Install Citrix MPSHF Agent dialog box, adjust the task parameters as follows:

  • UpgradeAgent: This option, when set to true, causes uninstallation of the existing Citrix SCOM Management Pack for ShareFile Agent from the agent-managed computer before the current version is installed. Before such uninstallation, SCOM agent must be put into maintenance mode.
    Default value: false
  • Debug: You may not alter this option.
    Default value: false
  • AgentInstallationSource: This option defines the location of the Management Pack agent installation package and its configuration files. Specify the value according to the relationship between the agent-managed computer and the SCOM management server:
    – If SCOM agent on the agent-managed computer reports only to the management server where Citrix SCOM Management Pack for Sharefile is installed, leave the value empty. The location is automatically determined based on data retrieved from the agent-managed computer. In most cases, the retrieved location host name matches the host name of the management server computer where the installation task is invoked.
    – If the agent-managed computer is managed by some other management server or the computer hosts a multi-homed SCOM agent instance, specify the host name of the management server computer where Citrix SCOM Management Pack for Sharefile is installed.
    – If the agent-managed computer does not have access to the CitrixMPShare shared folder on the management server computer, specify the alternative location of the Management Pack agent installation package and its agent configuration files in the UNC format. A prerequisite is that these files are copied from the CitrixMPShare shared folder to a location the agent-managed computer has access to.
    Default value: (empty)
  • AgentInstallationDestination: This option defines the Management Pack agent’s program installation directory on the agent-managed computer. If no value is specified, the Management Pack agent is installed to the %ProgramFiles%\Citrix\ShareFile MP Agent directory.
    Default value: (empty)

6. Click Run to invoke the installation process.
7. Observe the output the task generates. If the task reports no errors, the installation on the ShareFile StorageZones Controller computer is correct.

Tip: The task initially performs a prerequisite check. If any of the installation prerequisites are not fulfilled, the process is interrupted before the actual installation begins. In this case, invoke the Check Installation Prerequisites for Citrix MPSHF Agent task to pinpoint the problematic prerequisite.

Tip: The Agent installation task can be run on multiple selected ShareFile StorageZones Controller computers.

To install Citrix SCOM Management Pack for ShareFile Agent on a ShareFile StorageZones Controller computer locally, by using the Setup Wizard, do the following:

1. Log on to the ShareFile StorageZones Controller computer. Use a user account that has local administrative privileges.
2. Copy the MPSHFAgent.exe file from the %ProgramData%\Citrix\CitrixMPShare\ShareFile MP directory on the management server computer to a location on the StorageZones Controller computer.
3. In Windows Explorer, locate the MPSHFAgent.exe file, and double-click it to invoke the installation process. Wait for the Setup Wizard to appear.
4. In the Welcome page of the Setup Wizard, click Next.

5. In the License Agreement page, carefully read the end user license agreement. If you accept the terms of the agreement, select the I accept the terms in the License Agreement option, and click Next.
6. In the Destination Folder page, define the ShareFile Management Pack Agent installation folder for binary files. Citrix recommends that you install the binary files to the default folder.

Proceed as follows:

  • To install the product binary files to the default folder listed in the Setup Wizard, no special actions are required.
  • To install the product to a different folder, follow the substeps:
    1. Click Change.
    2. In the Browse For Folder dialog box, browse to the desired installation folder, select it, and click OK.

Click Next.

7. In the Destination Data Folder page, define the Citrix SCOM Management Pack for ShareFile Agent installation folder for data files. Citrix recommends that you install the data files to the default folder.

Proceed as follows:

  • To install the product data files to the default folder listed in the Setup Wizard, no special actions are required.
  • To install the product to a different folder, follow the substeps:
    1. Click Change.
    2. In the Browse For Folder dialog box, browse to the desired installation folder, select it, and click OK.

Click Next.

8. In the Agent Service Account page of the Setup Wizard, in the respective text boxes, type the domain, username, and password of the user account that you choose for running the Citrix SCOM Management Pack for ShareFile  Agent service. Click Install. The Setup Wizard starts copying the installation files.
9. After the installation completes, the installation completion page appears.

10. Click Finish to close the Setup Wizard.

Verifying the installation and configuration on the StorageZones Controller computers

To verify that the Citrix SCOM Management Pack for ShareFile Agent installation and configuration on a ShareFile StorageZones Controller computer are correct, do the following:

  1. Launch the SCOM Operations console and connect to the management server.
  2. In the Monitoring view, in the left pane, expand Citrix Library, and then click ShareFile StorageZones Controller Computers.
  3. In the ShareFile StorageZones Controller Computers pane, select a ShareFile StorageZones Controller computer (on which Citrix SCOM Management Pack for ShareFile Agent was just installed) from the ShareFile StorageZones Controller Computers list.
  4. In the Tasks pane, expand Actions, and then click Check Requirements and Configuration for Citrix MPSHF Agent.
  5. Observe the output the task generates. If all checks are denoted successful, the installation and configuration on the ShareFile StorageZones Controller computer are correct.

Uninstall

This chapter contains instructions that you must follow to effectively uninstall Citrix SCOM Management Pack for ShareFile. Perform all procedures in the documented order of precedence.

Uninstalling the product from the StorageZones Controller computers

You can uninstall Citrix SCOM Management Pack for ShareFile from the ShareFile StorageZones Controller computers either by using an SCOM task or manually.

To uninstall Citrix SCOM Management Pack for ShareFile Agent from a ShareFile StorageZones Controller computer by using an SCOM task, do the following:

  1. Launch the SCOM Operations console and connect to the management server.
  2. In the Monitoring view, expand Citrix Library, and then click ShareFile StorageZones Controller Computers.
  3. In the ShareFile StorageZones Controller Computers pane, select a ShareFile StorageZones Controller computer from the ShareFile StorageZones Controller Computers list.
  4. In the Tasks pane, expand Actions, and then click Uninstall Citrix MPSHF Agent.
  5. In the Run Task – Uninstall Citrix MPSHF Agent dialog box, click Run to invoke the uninstallation process.
  6. Repeat steps 3 to 5 for each additional ShareFile StorageZones Controller computer.
    Tip: The agent uninstallation task can be run on multiple selected ShareFile StorageZones Controller computers.

To uninstall Citrix SCOM Management Pack for ShareFile Agent from a ShareFile StorageZones Controller computer manually, do the following:

  1. Log on to the ShareFile StorageZones Controller computer. Use a user account that has local administrative privileges and SCOM administrative privileges.
  2. Make sure that no product folders or files are in use by any user.
  3. Go to Start > Control Panel and click Programs and Features (actions of this step may differ on operating systems earlier than Windows Server 2016).
  4. Right-click Citrix SCOM Management Pack for ShareFile Agent and select Uninstall. Wait for the Setup Wizard to appear.
  5. In the Welcome page of the Setup Wizard, click Uninstall.
  6. In the Uninstalling the product page, the Setup Wizard reports the uninstallation progress.
  7. In the Completion page of the Setup Wizard, click Finish.

Removing dependent management packs (customizations)

Important: Perform this procedure only if you have customized the management packs included in the product.

To remove the customizations that you made to the management packs included in Citrix SCOM Management Pack for ShareFile, do the following:

  1. Launch the SCOM Operations console and connect to the management server.
  2. In the Administration view, expand Administration > Management Packs and click Installed Management Packs (the navigation pane structure may differ in SCOM versions earlier than 2016).
  3. In the results pane, locate the management packs that depend on the management packs included in Citrix SCOM Management Pack for ShareFile.
  4. For each such dependent management pack (except for Microsoft.SystemCenter.SecureReferenceOverride), follow the steps:
    1. Right-click it and then click Delete.
    2. On the message stating that deleting the management pack might affect the scoping of some user roles, click Yes.

Removing included management packs

To remove the management packs included in Citrix SCOM Management Pack for ShareFile, do the following:

  1. Launch the SCOM Operations console and connect to the management server.
  2. In the Administration view, expand Administration > Management Packs and click Installed Management Packs (the navigation pane structure may differ in SCOM versions earlier than 2016).
  3. Remove references to the included management packs from the Microsoft.SystemCenter.SecureReferenceOverride management pack. To do this, perform the following steps:
    1. Identify which included management packs are referenced. In the Administration > Management Packs context of the SCOM Operations console, right-click Microsoft.SystemCenter.SecureReferenceOverride and select Properties. In the dialog box, click the Dependencies tab.
    2. For each such referenced management pack, find out its ID. Right-click the referenced management pack. In the dialog box, take note of the value in the ID text box on the General tab.
    3. Export the Microsoft.SystemCenter.SecureReferenceOverride management pack.
    4. Make a copy of the file you exported the management pack to.
    5. Edit the originally exported file: use the IDs to find and remove all dependencies to the management packs from the Manifest > References context (the Reference elements) and the Monitoring > Overrides context (the SecureReferenceOverride elements).
      Tip: For better tracking, increase the management pack version by adjusting the value of the Version element within the Identity element.
    6. Import back the altered Microsoft.SystemCenter.SecureReferenceOverride management pack from the modified file.
  4. In the results pane, right-click Citrix Management Pack for ShareFile, and then select Delete.
  5. On the message stating that deleting the management pack might affect the scoping of some user roles, click Yes.
  6. Check if other Citrix SCOM Management Pack products are installed on the management server computer. If none of them is installed, repeat steps 4 and 5 with Citrix Management Pack Library

Uninstalling the product from the SCOM management server computer

To uninstall Citrix SCOM Management Pack for ShareFile from the SCOM management server computer, do the following:

  1. Log on to the management server computer. Use a user account that has local administrative privileges and SCOM administrative privileges.
  2. Make sure that no product folders or files are in use by any user.
  3. Check if the .mpb file that was installed by the product is locked by any program, for example, SCOM Operations console or Windows PowerShell. This includes programs in both active and disconnected sessions. If the file is locked, exit the locking program, for example, exit the SCOM Operations console or close the Windows PowerShell window.
    Tip: To check if a file is locked, try renaming it and then reverting to its original file name. Inability to rename the file indicates a locking program. You can identify it by using the Handle utility of Sysinternals Suite (see the Handle webpage on the Microsoft TechNet website).
  4. Go to Start > Control Panel and click Programs and Features (actions of this step may differ on operating systems earlier than Windows Server 2016).
  5. Right-click Citrix SCOM Management Pack for ShareFile and select Uninstall. Wait for the Setup Wizard to appear.
  6. In the Welcome page of the Setup Wizard, click Uninstall.
  7. In the Uninstalling the product page, the Setup Wizard reports the uninstallation progress.
  8. In the Completion page of the Setup Wizard, click Finish.
  9. Delete the %ProgramData%\Citrix\CitrixMPShare\ShareFile MP folder.
    Caution: This action permanently deletes the Agent configuration data. You will be unable to reuse it at a later time.
  10. Check if other Citrix SCOM Management Pack products are installed on the management server computer. If none of them is installed, follow the steps:
    1. Stop sharing the CitrixMPShare shared folder.
    2. Delete the %ProgramData%\Citrix\CitrixMPShare folder.
    3. Using an operating system administrative tool, delete the local CitrixMPShareUsers user group.