Product Documentation

What's new

Nov 27, 2017

Citrix SCOM Management Pack 1.9 for StoreFront introduces the following new or enhanced features:

  • Documentation in HTML format. The documentation for the Citrix SCOM Management Pack 1.9 for StoreFront is available in HTML format. To access the documentation of earlier versions, see Citrix SCOM Management Pack for StoreFront.
  • Support for Citrix StoreFront 3.9. Citrix SCOM Management Pack for StoreFront supports StoreFront version 3.9.

Known issues

The following is a list of known issues in this product version.

  • Issue ID: SCOM-1200
    Symptom: After installing the Citrix SCOM Management Pack for StoreFront, the states of correctly operating StoreFront computers are shown as Healthy only after the second discovery interval; until then the states are shown as Not monitored. After the second discovery interval, all objects get discovered. Restarting the SCOM agent does not resolve the issue.
    Action: None. There is no workaround available.
  • Issue ID: n/a
    Symptom: For a monitored Citrix StoreFront server where StoreFront software version 2.0 or 2.1 is installed, the following notification is sent:
    The "StoreFront MP" service on computer '' status is not operational.
    Agent Error: 'Workflow ID: agent-service-info-discovery
    Status: successful
    Error Message:
    Workflow ID: server-discovery
    Status: failed
    Error Message: The PS object does not have an 'IsAnonymous' property'.

    Operations Manager Health Explorer shows a healthy state for this server. If you run the Check Requirements and Configuration task for the server, it completes without errors.
    Action: Upgrade your Citrix StoreFront software to version 2.5 or later.
  • Issue ID: SCOM-217 (4285)
    Symptom: Store service probe fails and reports the No request token choices available or There is no ExplicitForms protocol in request token choices or the location is not provided error.
    This product version supports only the explicit method (user name and password) of the store service authentication.
    Action: Enable the explicit authentication method for the authentication service. For this purpose, create a new user account that has logon permission on the store. The user account does not need administrative privileges. Enter credentials of the user account using the Citrix Management Pack Configuration tool of Citrix SCOM Management Pack for StoreFront. For instructions, see Setting up probing user accounts for StoreFront availability in Install and Configure.

Fixed issues

None

Upgrading

Note: Product versions earlier than 1.5 were released under the name Comtrade Management Pack for Citrix StoreFront.

Upgrade is available only from versions 1.4 and later. During the upgrade process, the included management packs of the earlier product version are automatically upgraded; their prior removal is not required. Your management pack customization is preserved.

For upgrade instructions, see Upgrading in Install and Configure.