Product Documentation

Performing Appliance Reset

The Citrix ADC SDX appliance allows you to:

  • Reset the configuration of the Appliance.
  • Reset the Appliance to factory version
  • Reset the Appliance to a particular Single Bundle Image version

Before performing an appliance reset, back up all the data stored on the appliance, including the settings of all the Citrix ADC instances provisioned on the appliance.

Citrix recommends that you store the files outside the appliance. Performing an appliance reset terminates all current client sessions with the Management Service, so you have to log back on to the Management Service for any additional configuration tasks. When you are ready to restore the data, import the backup files by using the Management Service.

The Management Service provides the following options to reset the Appliance:

  • Config Reset
  • Factory Reset
  • Clean Install

Resetting the Configuration of the Appliance

The Management Service provides the Config Reset option to reset the configuration of the Appliance. The Config Reset option performs the following:

  • Deletes VPX instances.
  • Deletes SSL certificate and key files.
  • Deletes license and technical archive files.
  • Deletes the NTP configuration on the appliance.
  • Restores the time zone to UTC.
  • Restores prune and backup policies to their default settings.
  • Deletes the Management Service image.
  • Deletes the Citrix ADC SDX image.
  • Deletes all XVA images except the last image file that was accessed on the appliance.
  • Restores default interface settings.
  • Restores the default configuration of the appliance, including default profiles, users, and system settings.
  • Restores default IP addresses for XenServer and the Management Service.
  • Restores default passwords for XenServer and the Management Service.
  • Restarts the Management Service.

To reset the configuration of the Appliance:

  1. Under Configuration tab, click the System node and then under the System Administrationgroup, click Appliance Reset.
  2. In the Appliance Reset dialog box, select Config Reset in the Reset Type drop-down list, and click OK.

Resetting the Appliance to Factory Version

The Management Service provides the Factory Reset option to reset the appliance to the factory version. The Factory Reset option resets the current IP addresses of the Management Service and XenServer to the default IP addresses of the Management Service and XenServer.

Before performing a factory reset, back up all the data stored on the appliance, including the settings of all the Citrix ADC instances provisioned on the appliance. Citrix recommends that you store the files outside the appliance. Performing a factory reset terminates all current client sessions with the Management Service, so you have to log back on to the Management Service for any additional configuration tasks. When you are ready to restore the data, import the backup files by using the Management Service.

Important

Make sure you connect a serial console cable to the appliance before performing a factory reset.

To reset the Appliance to factory version:

  1. Under Configuration tab, click System node and then under the System Administration group, click Appliance Reset.
  2. In the Appliance Reset dialog box, select Factory Reset in the Reset Type drop-down list, and click OK.

Resetting the Appliance to a Single Bundle Image Version

The Management Service provides the Clean Install option that allows you to install an arbitrary version of single bundle image on the appliance. It enables you to perform fresh install of the single bundle image as the new default boot image and it removes the existing configuration in the SDX appliance.

The clean-install option is supported on the following: |Single Bundle Image Version|SDX Platforms| |–|–| |11.0.xx|SDX 14xxx, SDX 25xxx Note: The clean-install option is supported on other SDX platforms if they have 10G factory partition.| |11.1.xx|SDX 14xxx, SDX 25xxx Note: The clean-install option is supported on other SDX platforms if they have 10G factory partition| |11.1.51.x|All the SDX Platforms.|

Prerequisites

Make sure that:

  • You fail over all the primary HA nodes to a different SDX appliance. If you do not have HA capabilities, make sure that you plan for the downtime accordingly.
  • Download the single bundle image to your local machine.

Important

Make sure that you do not restart or power cycle the appliance while using the Clean Install option.

To reset the Appliance to a single bundle image version: 

  1. Under Configuration tab, click System node and then under the System Administration group, click Appliance Reset.
  2. In the Appliance Reset dialog box, select Clean Install in the Reset Type drop-down list, and click OK.