Delegated administrators

By default, a Citrix Cloud administrator has full access permissions to all the subscribed services on their Citrix Cloud account. The administrator can use the full features and functionalities of a subscribed service.

Who is a delegated administrator?

As a Citrix Cloud administrator, you can invite other administrators to your Citrix Cloud account to manage your Citrix infrastructure. You can delegate them specific tasks or allow them to manage specific features based on their roles in your organization. Using their Citrix Cloud accounts, these delegated administrators access specific features and perform tasks, which are defined by their access permissions.

Citrix Analytics enables you to assign read-only permission to your delegated administrators. The read-only administrator can only view the Security dashboards- Users, User Access, App Access, and Share Links and monitor the users’ behavior. They cannot perform any critical tasks such as:

  • Turn on or off data processing for the data sources

  • Create or remove policies and actions

  • Apply actions manually on the risk indicators shown on user risk timeline

  • Create, modify, or delete custom risk indicators

  • Use risk indicator feedback such as Report false positive

  • Create custom reports

  • Add, modify, or delete another admin users

How to configure custom access for an administrator

Only Citrix Analytics administrator with full access permissions can configure custom access for other administrators.

To invite other administrators and configure custom access:

  1. Sign in Citrix Analytics.

  2. Click the menu button in the top-left corner of the page.

    menu icon

  3. Click Identity and Access Management > Administrators.

  4. In Add administrator from, select the identity provider from which you want to select the administrator. Depending on the identity provider selected, Citrix Cloud might prompt you to sign in to the identity provider first, for example Azure Active Directory.

  5. If you select Citrix Identity, specify the email address of the administrator that you want to add.

  6. Click Invite.

  7. Click Custom access and select the Read Only Administrator access under Analytics.

    custom access

  8. Click Send Invite.

Citrix Cloud sends an email to the added user. After the user clicks the link available in their email, the user is added to the administrator list with the selected access permissions.