Session Recording

CEIP and Google Analytics

When you participate in the Citrix Customer Experience Improvement Program (CEIP), anonymous configuration and usage data is collected and sent to Citrix. The data helps improve the product quality and performance. In addition, a copy of the anonymous data is sent to Google Analytics for fast and efficient analysis.

Settings

CEIP setting

By default, you automatically participate in CEIP when you install Session Recording. The first upload of data occurs approximately seven days after you install Session Recording. To unsubscribe from CEIP, do the following:

  1. Log on to the machine hosting the Session Recording server.
  2. From the Start menu, choose Session Recording Server Properties.
  3. In Session Recording Server Properties, click the CEIP tab.
  4. Clear the Participate in the Customer Experience Improvement Program check box.
  5. Restart the Citrix Session Recording Analytics Service to make the setting take effect.

    Session recording CEIP

Google Analytics setting

When Google Analytics is enabled, the heartbeat data between Google Analytics and the Session Recording server is collected every 5 hours. User behavior data on the web player is also sent to Google Analytics. User behavior includes activities such as opening the web player and playing or searching recordings in it.

Registry setting that enables or disables Google Analytics (default = 0):

Location: HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\SmartAuditor\Server\

Name: CeipHeartBeatDisable

Value: 1 = disabled, 0 = enabled

When unspecified, Google Analytics is enabled.

To disable Google Analytics:

  1. Log on to the machine hosting the Session Recording server.

  2. Open the Registry Editor.

  3. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\SmartAuditor\Server\.

  4. Add a registry value and name it CeipHeartBeatDisable.

  5. Set the value data of CeipHeartBeatDisable to 1.

  6. Restart the Citrix Session Recording Analytics Service to make the setting take effect.

Data collected from the Session Recording server

The following table gives an example of the types of anonymous information collected. The data does not contain any details that identify you as a customer.

Data Point Key Name Description
Machine GUID machine_guid Identifying the machine where the data originates. With Google Analytics enabled, heartbeat data is sent to Google Analytics regardless of whether CEIP is enabled.
Operating System version OS_version Text string denoting the machine’s operating system. With Google Analytics enabled, heartbeat data is sent to Google Analytics regardless of whether CEIP is enabled.
Session Recording server version SRS_version Text string denoting the installed version of the Session Recording server. With Google Analytics enabled, heartbeat data is sent to Google Analytics regardless of whether CEIP is enabled.
Number of application recordings application-recording-number Integer denoting the number of application recording files. The data is sent when both Google Analytics and CEIP are enabled.
Number of recordings recording-number Integer denoting the number of both application and desktop recording files. The data is sent when both Google Analytics and CEIP are enabled.
Number of dynamic recordings dynamic-recording-number Integer denoting the number of dynamically recorded files. The data is sent when both Google Analytics and CEIP are enabled.
Number of agents hosting recorded sessions recorded-agent-number Integer denoting the number of VDAs hosting recorded sessions. The data is sent when both Google Analytics and CEIP are enabled.
Number of agents hosting recorded sessions containing logged events event-logging-enabled-agent-number Integer denoting the number of VDAs hosting recorded sessions that contain logged events. The data is sent when both Google Analytics and CEIP are enabled.
Number of recordings containing logged events event-logging-recording-number Integer denoting the number of recording files that contain logged events. The data is sent when both Google Analytics and CEIP are enabled.
Administrator logging enablement admin-logging-status Digit indicating the enablement of administrator logging. “1” means enabled. “0” means disabled. The data is sent when both Google Analytics and CEIP are enabled.
Number of logged events collected-events-number Integer denoting the number of logged events. The data is sent when both Google Analytics and CEIP are enabled.
Number of custom policies customized-policies-number Integer denoting the number of custom session recording and event logging policies. The data is sent when both Google Analytics and CEIP are enabled.
Load balancing enablement load-balancing-status Digit indicating the enablement of load balancing. “1” means enabled. “0” means disabled. The data is sent when both Google Analytics and CEIP are enabled.
Recording viewing policy enablement rbac-status Digit indicating the enablement of recording viewing policies. “1” means enabled. “0” means disabled. The data is sent when both Google Analytics and CEIP are enabled.
CEIP and Google Analytics