Recordings are corrupted or incomplete

  • If recordings are corrupted or incomplete when you view them using the Session Recording Player, you might also see warnings in the Event logs on the Session Recording Agent.

    Event Source: Citrix Session Recording Storage Manager

    Description: Data lost while recording file <icl file name>

    This issue happens when MCS or PVS is used to create VDAs with a master image configured and Microsoft Message Queuing (MSMQ) installed. In this condition, the VDAs have the same QMId for MSMQ.

    As a workaround, create a unique QMId for each VDA. For more information, see Install, upgrade, and uninstall.

  • The Session Recording Player might report an internal error with the message - “The file being played has reported that an internal system error (error code: 9) occurred during its original recording. The file can still be played up to the point that the recording error occurred” when playing back a certain recording file.

    This issue is caused by insufficient Session Recording Agent buffer size when recording graphic intensive sessions.

    As a workaround, change the registry value of HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\SmartAuditor\SmAudBufferSizeMB to a higher one in the Session Recording Agent, and then restart the machine.

Recordings are corrupted or incomplete

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