Server cannot connect to the Database

When the Session Recording Server cannot connect to the Session Recording Database, you might see a message similar to one of the following:

Event Source:

A network-related or instance-specific error occurred while establishing a connection to SQL Server. This error appears in the applications event log with ID 2047 in the Event Viewer of the computer hosting the Session Recording Server.

Citrix Session Recording Storage Manager Description: Exception caught while establishing database connection. This error appears in the applications event log in the Event Viewer of the machine hosting the Session Recording Server.

Unable to connect to the Session Recording Server. Ensure that the Session Recording Server is running. This error message appears when you launch the Session Recording Policy Console.

Resolution:

  • The Express Edition of Microsoft SQL Server 2008 R2, Microsoft SQL Server 2012, Microsoft SQL Server 2014, or Microsoft SQL Server 2016 is installed on a stand-alone server and does not have the correct services or settings configured for Session Recording. The server must have TCP/IP protocol enabled and SQL Server Browser service running. See the Microsoft documentation for information about enabling these settings.
  • During the Session Recording installation (administration portion), incorrect server and database information was given. Uninstall the Session Recording Database and reinstall it, supplying the correct information.
  • The Session Recording Database Server is down. Verify that the server has connectivity.
  • The machine hosting the Session Recording Server or the machine hosting the Session Recording Database Server cannot resolve the FQDN or NetBIOS name of the other. Use the ping command to verify that the names can be resolved.
  • Check the firewall configuration on the Session Recording Database to ensure that the SQL Server connections are allowed. For more information, see the Microsoft article at https://msdn.microsoft.com/en-us/library/cc646023.aspx.

Logon failed for user ‘NT_AUTHORITY\ANONYMOUS LOGON’. This error message means that the services are logged on incorrectly as .\administrator.

Resolution: Restart the services as local system user and restart the SQL services.

Server cannot connect to the Database

In this article