ShareFile

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Download Citrix Files for Windows

The following steps explain how to download and install Citrix Files for Windows.

  1. Download the Citrix Files for Windows installer file from here: Citrix Files for Windows.

  2. Open the installer package.

  3. Select Install.

    Citrix Files for Windows install prompt

  4. Select Yes on the User Account Control screen.

    Citrix Files for Windows allow installation

    The install process starts.

    Citrix Files for Windows install progress

  5. Select Launch to open Citrix Files for Windows.

    Citrix Files for Windows url screen

Open Citrix Files for Windows

  1. Select the Citrix Files icon to open Citrix Files for Windows.

  2. Type your account URL (enter “mycompany” for mycompany.sharefile.com).

    Citrix Files for Windows url screen

  3. Type your email and password to sign in.

    Citrix Files for Windows  log in screen

    Open your Citrix Files (S:) drive in Windows Explorer.

    Citrix Files for Windows  S drive

Troubleshooting install issues

If you have installation failures, contact Citrix Technical Support department at https://www.citrix.com/support/open-a-support-case/ for assistance.

NOTE:

If an upgrade release for Citrix Files for Windows fails to install, see the Citrix Support Knowledge Center article, Citrix Files for Windows won’t install a new release, for assistance.

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