Occasionally the Single Sign-on Plug-in does not submit a user’s credentials to a configured application. This problem can be caused by a number of reasons, such as:
- Changes in the web application leading to an out-of-date application definition.
- A setting unintentionally configured when creating the application definition.
Do the following initial activities to determine the cause of the submission failure:
- Check all settings for potential conflicts.
- Verify that the plug-in is configured to detect applications.
- Compare the plug-in and Single Sign-on console definitions.
- Remove matching criteria and submission fields one by one until the plug-in begins submitting credentials.
Important: Single Sign-on contains many settings to help you build application definitions, password policies, user configurations, and identification verification methods. It is possible to create contradictory settings where, for example, credentials are not submitted to an application.
If the Single Sign-on Plug-in still fails to submit the user’s credentials, try the following troubleshooting techniques for Web-based and terminal emulator-based applications.